员工,组别,平均通话时长,话务量,平均等待时间,工时利用率
1,乙,22.08,60,109.14,75%
2,乙,24.59,126,39.53,57%
3,乙,12.0,141,45.65,72%
4,甲,17.82,504,0.66,105%
5,甲,16.95,394,106.61,129%
6,丙,23.55,228,12.13,96%
7,甲,21.35,53,24.68,37%
8,乙,18.89,309,11.65,70%
9,甲,22.05,349,17.11,88%
10,丙,10.0,45,77.1,54%
11,丙,44.27,38,69.13,62%
12,乙,9.55,482,103.73,93%
13,甲,15.79,269,83.66,76%
14,丙,27.89,172,23.67,81%
15,甲,32.76,78,41.09,91%
16,甲,20.79,290,38.82,91%
17,乙,6.6,459,76.78,84%
18,乙,70.01,898,3.07,766%
19,甲,10.0,814,143.95,128%
20,甲,25.91,327,35.12,95%
21,丙,14.75,358,11.46,78%
22,甲,20.33,245,18.23,89%
23,丙,3.2,239,157.58,70%
24,甲,16.73,349,10.38,73%
25,甲,13.23,143,130.79,87%
26,甲,15.32,234,54.51,75%
27,乙,16.98,388,26.27,81%
28,乙,25.61,276,40.89,82%
29,丙,26.68,188,26.67,84%
30,丙,28.52,166,46.63,150%
31,甲,23.29,274,10.49,81%
32,丙,24.29,308,103.67,146%
33,甲,20.46,305,60.78,86%
34,丙,28.98,184,32.7,78%
35,乙,27.07,248,23.51,86%
36,甲,20.23,131,139.91,98%
37,乙,15.6,370,3.4,78%
38,乙,24.58,332,3.18,144%
39,丙,14.24,605,2.69,87%
40,乙,16.95,316,65.29,98%
41,丙,25.83,301,22.51,94%
42,丙,15.96,35,68.07,50%
43,乙,13.03,33,51.33,44%
44,丙,21.02,594,2.7,135%
45,甲,28.45,379,102.45,144%
46,丙,2.92,188,127.77,79%
47,乙,12.95,314,45.43,76%
48,甲,5.68,21,77.11,60%
49,甲,4.65,10,142.83,85%
50,甲,18.18,445,5.6,83%
51,丙,21.99,137,66.46,73%
52,甲,18.72,340,2.72,95%
53,丙,17.53,108,7.4,78%
54,丙,16.22,552,3.93,97%
55,乙,16.31,40,14.46,17%
56,甲,18.53,360,51.85,95%
57,乙,12.21,445,2.89,96%
58,丙,17.48,508,0.04,103%
59,丙,6.68,111,117.19,77%
60,丙,16.05,435,3.04,93%
61,乙,23.31,456,4.26,96%
62,丙,87.77,115,5.35,107%
63,甲,30.08,251,0.11,143%
64,乙,17.13,322,49.31,87%
65,甲,22.55,322,8.95,81%
66,乙,29.08,145,23.05,75%
67,甲,91.11,130,10.04,123%
68,甲,17.7,524,3.74,89%
69,甲,24.58,258,19.14,82%
70,丙,21.94,313,16.58,88%
71,乙,21.9,172,47.2,82%
72,甲,6.19,98,95.91,71%
73,丙,10.8,173,73.72,74%
74,甲,5.04,323,121.82,79%
75,甲,17.42,580,2.34,101%
76,乙,21.18,205,41.75,80%
77,丙,12.34,494,4.77,69%
78,丙,18.8,115,1.15,75%
79,丙,12.38,36,66.28,49%
80,乙,16.85,387,15.63,78%
81,乙,18.86,188,6.97,79%
82,甲,16.23,263,58.58,70%
83,乙,11.3,40,0.0,6%
84,丙,18.6,198,41.03,82%
85,丙,21.75,224,12.23,69%
86,乙,14.09,593,4.66,84%
87,甲,12.07,109,83.17,74%
88,丙,3.6,58,125.58,77%
89,甲,19.7,477,41.59,100%
90,丙,19.98,320,13.97,73%
91,丙,24.65,283,18.44,81%
92,甲,27.69,157,82.63,91%
93,甲,22.84,84,153.37,64%
94,丙,15.37,30,33.95,57%
95,甲,30.75,109,2.53,57%
96,乙,18.38,275,55.57,79%
97,甲,18.1,373,67.18,110%
98,丙,17.52,343,10.9,70%
99,丙,19.06,355,94.92,126%
100,丙,26.87,312,4.31,83%
101,乙,2.71,87,118.05,66%
102,乙,18.96,18,0.8,4%
103,乙,16.51,574,3.75,101%
104,甲,19.04,387,1.04,102%
105,甲,19.05,346,28.32,82%
106,丙,11.0,478,1.93,86%
107,丙,8.11,281,26.4,38%
108,乙,24.39,280,34.6,81%
109,甲,37.29,211,24.79,87%
110,乙,12.34,50,0.04,81%
111,乙,22.27,227,58.91,133%
112,乙,14.5,374,17.41,66%
113,甲,17.82,406,27.11,107%
114,乙,13.71,66,5.19,10%
115,丙,19.38,37,65.41,56%
116,甲,3.13,251,117.86,78%
117,丙,15.32,122,98.46,78%
118,甲,22.34,232,9.15,67%
119,丙,17.42,400,16.82,79%
120,甲,18.42,18,1.44,3%
121,丙,28.16,197,29.18,76%
122,乙,20.67,384,3.54,124%
123,乙,7.12,379,100.1,82%
124,丙,21.84,361,3.25,73%
125,丙,9.97,10,84.59,85%
126,丙,20.41,158,79.89,76%
127,丙,25.0,246,11.21,67%
128,丙,16.55,202,60.2,91%
129,乙,18.76,452,1.41,117%
130,丙,17.47,314,0.12,110%
131,丙,15.63,51,13.85,70%
132,甲,62.78,335,65.86,262%
133,乙,21.59,223,86.08,116%
134,甲,2.25,233,86.8,76%
135,甲,19.72,229,86.59,91%
136,甲,24.21,324,33.54,105%
137,乙,14.0,335,66.23,85%
138,丙,19.71,139,28.28,80%
139,乙,22.08,195,9.73,65%
140,丙,24.19,389,0.36,120%
141,甲,3.58,51,134.34,75%
142,丙,13.81,499,2.88,96%
143,丙,11.34,352,77.42,86%
144,丙,23.03,297,61.17,94%
145,甲,15.22,595,6.47,84%
146,丙,24.76,206,8.7,75%
147,甲,2.6,194,144.26,81%
148,丙,21.66,326,20.6,84%
149,丙,12.08,479,105.67,92%
150,甲,17.05,53,59.59,46%
151,乙,20.21,423,31.86,98%
152,丙,5.07,86,104.74,75%
153,乙,15.2,648,3.1,97%
154,丙,11.63,55,72.1,46%
155,乙,28.5,46,0.68,73%
156,乙,17.85,29,1.41,6%
157,乙,24.62,293,89.46,138%
158,甲,24.96,204,3.55,82%
159,甲,10.95,951,2.89,105%
160,丙,3.32,426,138.99,80%
161,丙,7.45,502,95.35,98%
162,甲,14.5,323,71.55,84%
163,甲,18.99,301,85.58,116%
164,甲,16.49,307,48.6,78%
165,乙,15.95,281,44.09,67%
166,甲,26.22,439,38.11,110%
167,丙,17.18,119,30.92,42%
168,丙,11.75,171,91.64,77%
169,丙,16.79,374,18.87,80%
170,乙,17.49,286,34.68,83%
171,甲,20.15,343,15.98,78%
172,丙,23.81,262,8.17,79%
173,乙,27.47,230,7.05,77%
174,乙,17.01,208,47.66,83%
175,丙,20.8,390,22.55,114%
176,丙,19.15,278,50.95,76%
177,甲,16.76,271,56.42,75%
178,甲,33.28,228,4.95,76%
179,甲,24.57,427,62.71,114%
180,丙,19.76,124,96.75,87%
181,丙,2.85,36,158.6,83%
182,甲,20.81,277,137.43,99%
183,乙,16.07,312,111.49,96%
184,丙,28.08,679,2.89,227%
185,丙,14.78,488,3.89,79%
186,丙,10.75,398,70.31,85%
187,乙,16.25,385,10.97,84%
188,甲,14.9,345,73.56,100%
189,甲,27.54,309,37.5,105%
190,丙,16.72,139,18.38,83%
191,丙,28.82,172,46.19,81%
192,乙,13.34,300,68.01,83%
193,乙,9.98,401,68.94,82%
194,乙,24.61,122,175.58,84%
195,乙,4.34,357,103.76,76%
196,乙,18.02,223,69.09,83%
197,丙,32.28,53,67.35,59%
198,甲,24.91,276,79.53,145%
199,乙,18.57,201,41.61,78%
200,丙,30.17,46,59.18,47%