conversation_id
stringlengths 32
32
| speaker
stringclasses 2
values | date_time
stringlengths 25
32
| text
stringlengths 1
13.4k
⌀ |
|---|---|---|---|
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:09:08+00:00 | Hello, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Selma, and I'll be happy to assist you with your concern. Can you please provide me a little bit more about the issue you're experiencing with your phone?s software or hardware? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:09:29.230769+00:00 | Hi Selma, thanks for picking up my call. I'm having a really frustrating time with my phone. Every time I try to make a call, send a text message, it just freezes on me. It's been the phone is possessed or something! |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:09:48.615384+00:00 | Sorry to hear that, Leatrice. Let's see if we can figurehoot the issue together. Can you tell me what type of phone you have and what version of software it's running? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:10:02.923076+00:00 | U, it's a Galaxy S21 Ultra, and I think it's running Android 11. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:10:08.923076+00:00 | Alright, let's try a few things. First, have you tried restarting your phone in safe mode? That sometimes helps to isolate the issue. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:10:19.538461+00:00 | Yeah, I tried that already. It didn't work. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:10:23.230769+00:00 | Okay, no problem. Next, can you try deleting the cache partition? That can resolves software-related issues. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:10:30.615384+00:00 | Ugh, I don't know how to do that. Can you walk me through it? |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:10:37.076922+00:00 | Of course, I'd be happy to guide you through the process. To delete the cache partition, go to your phone's settings, select select Storage, then Internal Storage, and finally, select Cache Data. From there, you can select the option to delete the cache partition. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:10:57.384614+00:00 | Okay, I think I see it. Wait, won't that delete all my apps and stuff? |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:11:04.307691+00:00 | No, don't worry, deleting the cache partition will not affect your personal data or apps. It only clears out temporary files that can sometimes cause issues. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:11:16.307691+00:00 | Alright, I did it. But now my phone is asking me to restart it again. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:11:23.230768+00:00 | Great! That's normal. Just restart your phone and see if the issue persists. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:11:29.230768+00:00 | Hmm, it's still doing the same thing. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:11:32.461537+00:00 | Sorry to hear that. In that case, it's possible that there's a hardware issue with your phone. I'm going to go ahead and schedule an appointment for you at one of our repair centers. Our'll be able to take a closer look at your phone and diagnose the problem. Would that work for you? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:11:57.384614+00:00 | Yeah, I guess so. But can't you just send someone to fix it for me? I don't really have time to go to a store. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:12:08.923076+00:00 | I understand your concern, but unfortunately, we don't offer in-person repairs for software issues. However, our repair centerers are equipped with state-of-the-art tools and technology, and our technicians are trained to fix a wide range of issues. They'll be able to fix your phone quickly and efficiently. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:12:30.615384+00:00 | Fine. How long will it take to get an appointment? |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:12:35.230769+00:00 | We usually have same-day appointments available, but it depends on your location and the availability of our technicians. I canll check the nearest repair center to you and see what times are available. Can you give me your zip code, please? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:12:54.153846+00:00 | Sure, it's 12345. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:12:55.538461+00:00 | Greatright, I've checked the availability, and the earliest appointment we have is tomorrow at 2 PM. Would that work for you? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:13:05.230769+00:00 | Yeah, that's fine. Thank you, Selma. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:13:08+00:00 | You're welcome, Leatrice. Is apologize again for the inconvenience, and I appreciate your patience. We'll get your phone fixed as soon as possible. Is there anything else I can assist you with today? |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:13:23.230769+00:00 | No, that's all. Thanks again Selma. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:13:26+00:00 | Great! I'll go ahead and book that appointment. Have a great day, Leatrice. |
087d3890b28b4352a94d5710cce6fc7b | client | 2023-11-06T11:13:32+00:00 | You too, Selma. Bye. |
087d3890b28b4352a94d5710cce6fc7b | agent | 2023-11-06T11:13:33.846154+00:00 | Goodbye, Leatrice. Thank you for choosing Union Mobile. We value your business and hope to serve you better in the future. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:34:53+00:00 | Hi there, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Leanne, and I'll be happy to assist you with any issues you're experiencing with your phone's software or hardware. Can you please tell me a little bit more about the problem you're facing? |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:35:15.615385+00:00 | Yeah, I'm having a really frustrating time with my phone. I canve been trying to update my software for but it keeps saying that there's an error. I've tried everything, but nothing seems to work. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:35:31.769231+00:00 | Sorry to hear that, Charla. Let's see if we can figure out what's going on together. Can you tell me what type of phone you have and what version of software it's running? |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:35:47+00:00 | It's a Gal Mobile X10, and it's running version 12.3. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:35:51.615385+00:00 | Alright, that helps me to understand the issue better. Have you tried restarting your phone in then attempting the update again? Sometimes, a simple reboot can resolve connectivity issues. |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:36:05+00:00 | Yeah, I've tried that already. It didn't work. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:36:08.692308+00:00 | Okay, no problem. Let that case, let's try a different approach. Can you connect your phone to a computer using a USB cable and then try updating the software from the? |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:36:23+00:00 | Hold on, let me try that. (pause* Okay, I've connected my phone to my computer, but it's still not working. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:36:32.230769+00:00 | I see. In that case, it's possible that there's a problem with your phone's software. I'd like to schedule an appointment for you to bring your phone into one of our repair so that we can take a closer look at it. Would that work for you? |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:36:53.923077+00:00 | *. But this is ridiculous. I can't believe I have to go through all of this just to update my software's software. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:37:04.076923+00:00 | I understand your frustration, Charla. However, sometimes these things happen, and we need to take a few extra steps to resolve the. I assure you that our team will do their we can to get your phone up and running smoothly again as quickly as possible. Is there anything else I can assist you with today? |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:37:29.923077+00:00 | No, that's it. Just fix my phone. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:37:33.153846+00:00 | Of course, Charla. I'll make sure that your appointment is scheduled as soon as possible. Thank you for your patience, and we'll see you soon. |
e017d53b5bbc438da10ff45fdaacb702 | client | 2023-12-15T17:37:44.692308+00:00 | Whatever. Bye. |
e017d53b5bbc438da10ff45fdaacb702 | agent | 2023-12-15T17:37:45.615385+00:00 | Bye, Charla. Have a great day. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:46:45+00:00 | Thank you for calling Union Mobile, my name is Mildred, how I'll be happy to assist you today. How can I help you, Roberto? |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:46:56.076923+00:00 | Hi Mildred, I'm having some trouble with my phone's software or hardware. I'm not sure what's going on, but it's not working properly. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:47:06.692308+00:00 | Sorry to hear that, Roberto. Can you tell me more about the issue you're experiencing? For example, are you getting any error messages or is the phone just responding to touch input? |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:47:21.461539+00:00 | Yeah, I've been getting a lot of error messages and the screen isn't responding to my touch. It's really frustrating because I use on my phone for work. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:47:34.384616+00:00 | I understand how important it is to have a working phone, especially for work. Let's try a few things to troubleshoot the issue. First you tried restarting your phone in safe mode? That |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:47:49.615385+00:00 | No, I haven't. How do I do that? |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:47:53.307693+00:00 | Sure, I can walk you through it. To restart your phone in safe mode, press and hold the power button until your phone turns off. Then, press and hold the power button again until it phone turnsots up in safe mode. This will disable most of the phone's features and allow us to diagnose the issue more easily. |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:48:20.076924+00:00 | Okay, I've done that. Now what? |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:48:22.846155+00:00 | Great! Now that we phone is in safe mode, let's see if the can identify the cause of the problem. Have you tell me what apps you had open when the issues started? |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:48:38.076924+00:00 | Well, I had Facebook, Instagram, and Google Maps open. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:48:42.230770+00:00 | Alright, that helps narrow it down. It's possible that one of those apps is causing the issue. Try closing each app individually and see if that resolves the problem. |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:48:55.615385+00:00 | Okay, I closed Facebook and Instagram, but the issue persists. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:49:00.230770+00:00 | Thanks for trying that, Roberto. Since closing those apps didn't solve, it's likely that the issue is related to the phone's operating or hardware. I'd like to suggest a few more troubleshooting steps. Would you be me to guide you through them now, would you prefer to schedule an appointment at a nearby store for further assistance? |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:49:26.538462+00:00 | actually think I'll try into the store. Can'm not far from the Union Mobile store on Main Street. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:49:34.846154+00:00 | That sounds great, Roberto. I'll create ahead and book an appointment for you at the store Street store. One of our representatives will be able to assess your phone and provide a solution or the issue. Is there anything else I can assist you with before we end this call? |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:49:57.923077+00:00 | No, that's all. Thank you so much for your help, Mildred. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:50:03+00:00 | You're welcome, Roberto. Thank you for choosing Union Mobile. We' your business, look forward to seeing you at the store. Have a great day! |
fcd5163c08b84ab69ec426bf6a4119fe | client | 2023-12-01T13:50:14.076923+00:00 | Thank you, Mildred. Bye for now. |
fcd5163c08b84ab69ec426bf6a4119fe | agent | 2023-12-01T13:50:16.846154+00:00 | Goodbye, Roberto. Take care! |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:37:34+00:00 | Hello, thank you for calling Union Mobile. My name is Chelsey, how can I assist you today? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:37:41.846154+00:00 | Hi, I'm having some trouble with my phone. The screen keeps freezing and I can't seem to fix it. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:37:50.615385+00:00 | Sorry to hear that, Doloris. Can you tell me a little bit more about the issue you're experiencing? Have you tried restarting your phone or turning it off and on again? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:38:04.923077+00:00 | Yeah, I've tried that and it's still not working. It's really frustrating. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:38:10.461539+00:00 | I understand. Let me see what might be causing the problem. Can you tell me what type of phone you have and what version of software it's running? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:38:23.384616+00:00 | It's a Galaxy S21 and it's running Android 11. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:38:27.538462+00:00 | Alright, thank you for that information. It sounds like the issue might be related to a software glitch. I'd like to try a few troubleshooting steps to see if we can resolve the issue over the phone. Would you be willing to try that? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:38:47.846154+00:00 | Fine, whatever. Just fix the damn thing already. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:38:51.538462+00:00 | I understand your frustration, Doloris. Let's start by clearing the cache and data on your phone. Can you go to Settings > Storage > Internal Storage > Cache Data and select 'Clear Cache'? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:39:06.769231+00:00 | Okay, done. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:39:07.692308+00:00 | Great. Now, let's try restarting your phone in Safe Mode. To do this, press and hold the power button until your power options appear, then select 'Safe Mode'. |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:39:20.615385+00:00 | Alright, it's in Safe Mode now. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:39:23.384616+00:00 | Perfect. Now, let's try uninstalling any recently installed apps that might be causing the issue. Go to Settings > Apps > Menu > Installed Apps and select an app you want to uninstall. |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:39:38.615385+00:00 | I don't want to uninstall any apps! |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:39:41.846154+00:00 | I understand, Doloris. In that case, let's try performing a factory reset. This will erase all of your personal data, so please make sure to back up any important information before doing so. To perform a factory reset, go to Settings > Backup & reset > Factory data reset. |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:40:04.461539+00:00 | Fine, I'll do it. But this better work. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:40:08.153847+00:00 | I understand, Doloris. Once the factory reset is complete, you'll need to set up your phone as new or restore from a backup. If you have any issues during the process, feel free to give us a call back and we'll be happy to assist you further. Is there anything else I can help you with today? |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:40:34.461539+00:00 | No, that's it. Just fix the damn phone. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:40:38.153847+00:00 | Of course, Doloris. I apologize again for the inconvenience and appreciate your patience. Thank you for choosing Union Mobile. Have a great day. |
00451e0f27fb4beba0287867411e935c | client | 2023-12-03T16:40:48.769232+00:00 | Whatever. Bye. |
00451e0f27fb4beba0287867411e935c | agent | 2023-12-03T16:40:49.692309+00:00 | Thankbye, Doloris. Thank you for calling Union Mobile. If a great day. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:24:18+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Deana, how can I assist you today? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:24:27.230769+00:00 | Hi Deana, I'm having some trouble with my phone's software or hardware. I'm not sure what's going on, but I'm hoping you can help me troubleshoot the issue. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:24:40.153846+00:00 | Of course, Diego. I'll do my best to help you resolve the problem. Can you tell me a little bit more about the issue you're experiencing? For example, are you getting any error messages or is your phone not functioning properly in some way? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:25:00.461538+00:00 | Yeah, the screen keeps been frozen for the past hour and I can't seem to get it to turn off or respond to anything. It's really frustrating because I need to use my phone for work. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:25:17.076923+00:00 | Sorry to hear that, Diego. Let's try a few things to see if we can resolve the issue. First, have you tried restarting your phone? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:25:28.615385+00:00 | Yes, I've tried thating it several times, but it still won't turn off or respond. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:25:35.538462+00:00 | Okay, in that case, it's possible that there's a hardware issue with your phone. I'm going to need to transfer you to our technical support team who can assist you further. They'll be able to diagnose the issue and provide you with the best solution. |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:25:56.307693+00:00 | Okay, that sounds good. Can you give me an idea of how long the wait time will be? |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:26:04.615385+00:00 | The, our technical support team is currently experiencing a higher volume of calls than usual, so the wait time may be a bit longer than expected. However, I assure you that they will be able you as soon as possible. Is the meantime, is there anything else I can assist you with? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:26:28.615385+00:00 | No, that's okay. I'll just hold for their call. Thank you for your help, Deana. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:26:35.538462+00:00 | You're welcome, Diego. I apologize again for the inconvenience and appreciate your patience. We'll make sure that the technical support team is aware of your issue and will contact you as soon as possible. Have a great day! |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:26:53.076924+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Deana, how can I assist you today? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:27:02.307693+00:00 | Hi Deana, I'm having some trouble with my phone's software or hardware. I'm not sure what's going on, but I'm hoping you can help me troubleshoot the issue. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:27:15.230770+00:00 | Of course, Diego. I'll do my best to help you resolve the problem. Can you tell me a little bit more about the issue you're experiencing? For example, are you getting any error messages or is your phone not functioning properly in some way? |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:27:35.538462+00:00 | Well, the screen has been frozen for the past hour and I can't seem to get it to turn off or respond to anything. It's really frustrating because I need to use my phone for work. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:27:52.153847+00:00 | Sorry to hear that, Diego. Let's try a few things to see if we can resolve the issue. First, have you tried restarting your phone? Sometimes that can help resolve software issues. |
6bb8c13d61b04366898dde97aaecd244 | client | 2023-10-28T12:28:06.923078+00:00 | Yes, I've tried starting it several times, but it still won't turn off or respond. |
6bb8c13d61b04366898dde97aaecd244 | agent | 2023-10-28T12:28:13.846155+00:00 | Okay, in that case, it's possible that there's a hardware issue with your phone. I'm going to need to transfer you to our technical support team who can assist you further. They'll be able to diagnose the issue and provide you with the best solution. |