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09b050abdf1946a4be0ac78d01e77475 | client | 2023-09-04T08:09:53.307695+00:00 | No, that's all. Thank get your team to fix the issue as soon as possible. |
09b050abdf1946a4be0ac78d01e77475 | agent | 2023-09-04T08:10:00.230772+00:00 | Ofsolutely, I'll pass that along to our team. Thank you for choosing patience and understanding, Bonita. Have a great day. |
09b050abdf1946a4be0ac78d01e77475 | client | 2023-09-04T08:10:09.461541+00:00 | (hangs up) |
09b050abdf1946a4be0ac78d01e77475 | agent | 2023-09-04T08:10:10.384618+00:00 | (s herself) Next caller, please. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:03:47+00:00 | Hi Retta, thank you for reaching out to Union Mobile's 24/7 Phone Support. How can I assist you today? |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:03:55.769231+00:00 | Hi Vivian, I'm calling to report a service outage or network issue. I'm not able to access my data and calls've tried restarting my phone and checking my signal. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:04:09.153846+00:00 | Sorry to hear that, Retta. Let you please provide me with your account information so I can look into this further for you? |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:04:19.769231+00:00 | Sure, my account number is XXXXXXX. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:04:22.538462+00:00 | Thank you, Retta. One moment please while I check on your account. (pause) It looks like there' an issue with your account, I'm going to need to transfer you to our technical support team to assist you further. |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:04:40.076924+00:00 | Okay, that sounds good. Can you give me an estimated time of when this issue will be resolved? |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:04:48.384616+00:00 | I apologize, but I'm unable to provide you with an estimated time of resolution at However, our technical support team will be able to assist you further and provide you with more information. |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:05:03.615385+00:00 | Alright, thank you Vivian. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:05:05.461539+00:00 | You're welcome, Retta. I apologize again for the inconvenience and I your patience. I'm going to go ahead and transfer you to our technical support team now. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:05:17.923077+00:00 | Hello you for holding, this is Vivian with Union Mobile's technical support team. How can I assist you today? |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:05:26.692308+00:00 | Hi Vivian, I was just transferred from the customer service department. I'm calling to report a service outage or network issue. I |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:05:36.846154+00:00 | Sorry to hear that, Retta. Can you please provide me with your account information so I can look into this further for you? |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:05:47.461539+00:00 | Sure, my account number is XXXXXXX. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:05:50.230770+00:00 | Thank you, Retta. One moment please while I check on your account. (pause) It looks like there is an issue with your account, I'm going to need to escalate this to our engineering team to assist you further. |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:06:07.769232+00:00 | Okay, that sounds good. Can you give me an estimated time of when this issue will be resolved? |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:06:16.076924+00:00 | I apologize, but I'm unable to provide you with an estimated time of resolution. However, our engineering team will be able to assist you further and provide you with more information. |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:06:30.384616+00:00 | Alright, thank you Vivian. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:06:32.230770+00:00 | You're welcome, Retta. I apologize again for the inconvenience and appreciate your patience. I'll go ahead and escalate this issue to our engineering team now. You should receive a call back from them within the next 24 hours. Is there anything else I can assist you with today? |
9dd329af758e4969b1ef319da7de6148 | client | 2023-09-08T09:06:54.384616+00:00 | No, that's all for now. Thank you, Vivian. |
9dd329af758e4969b1ef319da7de6148 | agent | 2023-09-08T09:06:58.076924+00:00 | You're welcome, Retta. Have a great day. |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:43:28+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Sandra, how can I assist you today? |
6c3d7e665814406fb8ba705d50274b48 | client | 2023-12-03T08:43:37.230769+00:00 | Hi Sandra, I'm calling to report a service outage or network issue. I've been experien trouble with my phone service for the past few hours and I wanted't get anything done during my previous call. |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:43:53.384615+00:00 | Sorry to hear that, Victoria. Can you please provide me with your account information so I can look into this for you? |
6c3d7e665814406fb8ba705d50274b48 | client | 2023-12-03T08:44:03.538461+00:00 | Sure, my account number is #1234567890. |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:44:06.307692+00:00 | Thank you, Victoria. I've located your account and it looks that there is an issue with the network in your area. Our engineers are currently on it, but I don't have an estimated time of resolution yet. |
6c3d7e665814406fb8ba705d50274b48 | client | 2023-12-03T08:44:23.384615+00:00 | Oh no, that's frustrating. Is there anything you can do to help me in the meantime? |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:44:30.769230+00:00 | Yes, I can offer you a complimentary data package for the inconvenience. Would you like me to add that to your account? |
6c3d7e665814406fb8ba705d50274b48 | client | 2023-12-03T08:44:40.923076+00:00 | That would be great, thank you! |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:44:43.692307+00:00 | Great, I've added the data pass to your account. You should receive a text message with the details shortly. Is there anything else I can assist you with today? |
6c3d7e665814406fb8ba705d50274b48 | client | 2023-12-03T08:44:57.076922+00:00 | No, that's all. Thank you for your help, Sandra. |
6c3d7e665814406fb8ba705d50274b48 | agent | 2023-12-03T08:45:01.230768+00:00 | You're welcome, Victoria. Have a great day! |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:08:52+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Chauncey, and I'll be happy to assist you today. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:09:14.153846+00:00 | Hi Chauncey, my apologies for having trouble with that. My account PIN is 1234. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:09:20.615384+00:00 | Thank you, Garrett. I'm unable to verify your identity with the information you provided. Can you please try again or provide me with the last four digits of the credit card associated with your account? |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:09:36.769230+00:00 | Oh, sorry about that. The last four digits of my credit card are 5678. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:09:43.230768+00:00 | Thank you, Garrett. I apologize, but I'm still unable to verify your identity with the information you provided. Can you please try again or provide me with a different form of identification? |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:09:57.999999+00:00 | Okay, let me try again. My account PIN is 9012. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:10:02.615384+00:00 | Thank you, Garrett. I'm glad we were able to verify your identity successfully this time. How can I assist you today? You |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:10:12.769230+00:00 | Hi Chauncey, I'm calling to report a service outage or network issue. I'm been experiencing dropped calls and slow data speeds for the past few hours. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:10:24.769230+00:00 | Sorry to hear that, Garrett. Can you please provide me with your location so I can check on the status of your service? |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:10:35.384615+00:00 | Sure, I'm currently in downtown Los Angeles. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:10:38.615384+00:00 | Thank you, Garrett. I've checked on the status of your service, and it appears that there's an ongoing issue with the network in your area. Our engineers are working to resolve the issue as soon as possible, but I don't have an estimated time of resolution yet. |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:11:00.307692+00:00 | That's frustrating to hear. Is there anything else I can do in the meantime? |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:11:06.769230+00:00 | Unfortunately, there isn't much you can do until the issue is resolved. However, I can offer you a complimentary 1-day subscription to our International Calling Plan, which will allow you to make international calls at no additional charge. Would you like me take advantage of this offer? |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:11:28.461538+00:00 | No, thank you. I don't need that. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:11:31.692307+00:00 | Al problem, Garrett. I'll keep your ticket open and update you via text message when the issue is resolved. In the meantime, if you experience any further issues, have any questions, feel free to call us back. Thank you for choosing Union Mobile. |
2b3af35fcc434bb4a4b39f73cec09092 | client | 2023-12-21T12:11:51.538461+00:00 | Thanks, Chauncey. Have a good day. |
2b3af35fcc434bb4a4b39f73cec09092 | agent | 2023-12-21T12:11:54.307692+00:00 | You're welcome, Garrett. Take care. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:45:09+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Bethel, how can I assist you today? |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:45:18.230769+00:00 | Hi Bethel, I'm calling to report a service outage or network issue. I've been having trouble with my phone service for the past few hours and I couldn't get any assistance from the previous representative I spoke with. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:45:35.769231+00:00 | Sorry to hear that, Josephine. Can you tell me more about the issue you're experiencing? Are you unable to make or receive calls, or are you having trouble with data services? |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:45:50.076923+00:00 | Yes, I'm unable to make or receive calls and my data isn't working either. It starteds really frustrating because I need to be able to use my phone for work. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:46:03.923077+00:00 | I understand how important it is to have reliable service, especially for work purposes. Let me see what might be causing the issue. Can you tell me your location? |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:46:17.307692+00:00 | Sure, I'm in downtown Los Angeles. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:46:20.076923+00:00 | Alright, I've checked on our network status and it looks like there's an outage in your area. Our engineers are already working on resolving the issue, but I apologize for the inconvenience this has caused you. |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:46:36.692308+00:00 | Oh, okay. So, when can I expect my service to be restored? |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:46:42.230770+00:00 | We're expecting the issue to be resolved within the next hour. In the meantime, I can offer you a complimentary data pass for the inconvenience. Would you like me to set that up for you? |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:46:58.384616+00:00 | Yes, that would be great. Thank you, Bethel. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:47:02.076924+00:00 | You're welcome, Josephine. Is there anything else I can assist you with today? |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:47:08.076924+00:00 | No, that's all. Thank you again for your help. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:47:12.230770+00:00 | You're welcome. I apologize once again for the inconvenience and appreciate your patience. Have a great day, Josephine. |
e5d1e1783c614c33b9ec4642795651ba | client | 2023-11-14T08:47:20.538462+00:00 | Thank you, Bethel. Bye. |
e5d1e1783c614c33b9ec4642795651ba | agent | 2023-11-14T08:47:22.384616+00:00 | Bye, Josephine. Thank you for choosing Union Mobile. Have |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:38:41+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Melissa, how can I assist you today? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:38:50.230769+00:00 | Hi Mel I'm calling to report a service outage or network issue. I'm having trouble getting a signal on my phone. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:38:59.923077+00:00 | Sorry to hear that, Frankie. Can you please provide your identity so I can assist you further? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:39:07.769231+00:00 | Sure, my account PIN is 1234. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:39:10.538462+00:00 | Thank you, Frankie. I'm unable to verify your identity with the information you provided. Can you please try again? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:39:19.307693+00:00 | (frustrated) Ugh, fine. My account PIN is 9678. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:39:23.000001+00:00 | I apologize, but that doesn't seem to be working either. Can you please try again? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:39:29.923078+00:00 | (sighs) Okay, my account PIN is 9012. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:39:33.153847+00:00 | Thank you, Frankie. I've successfully able to verify your identity. How can I assist you with your service outage or network issue? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:39:43.307693+00:00 | (relieved) Oh, thank goodness. I'm just trouble getting a signal on my phone. I've tried restarting it and turning it off and on, but nothing seems to be working. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:39:56.692308+00:00 | Sorry to hear that, Frankie. Let me see if I can help you troubleshoot the issue. Have you tried checking for any software updates on your phone? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:40:09.153846+00:00 | Yes, I've checked for updates and there aren't any available. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:40:13.769231+00:00 | Alright, let me check on our end to see if there are any known issues in your area. Can you please tell me your location? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:40:25.307693+00:00 | Sure, I'm in downtown Los Angeles. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:40:28.076924+00:00 | Thank you, Frankie. It looks like there is an outage in your area that is affecting some customers. Our team is working to resolve the issue as quickly as possible. |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:40:41.923078+00:00 | (sighs) Okay, well when can I expect my service to be restored? |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:40:47.461540+00:00 | We apologre estimating that service will be restored within the next hour. In the meantime, you can try turning your phone off and on again, or using a different network if available. |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:41:02.230771+00:00 | Alright, thank you for letting me know. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:41:05.461540+00:00 | You're welcome, Frankie. Is there anything else I can assist you with today? |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:41:11.461540+00:00 | No, that's all. Thank for your help. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:41:14.692309+00:00 | You're welcome. Thank you for choosing Union Mobile. Have a great day! |
89cb2322d2fe4ef1b3f87cd9e066771e | client | 2023-10-22T12:41:20.230771+00:00 | Thanks, thanks. Bye. |
89cb2322d2fe4ef1b3f87cd9e066771e | agent | 2023-10-22T12:41:21.615386+00:00 | Bye, Frankie. |
e5e17c1bfbc9484c933b42e4af48f2d7 | client | 2023-10-07T12:28:37+00:00 | Hi Drucilla, I'm calling to report a service outage or network issue. I've been experiencing some difficulties with my phone service and I wanted to see if there's anything you can do to help me resolve the issue. |
e5e17c1bfbc9484c933b42e4af48f2d7 | agent | 2023-10-07T12:28:54.538462+00:00 | Sorry to hear that, Myrna. Can you please tell me a little bit more about the issue you're experiencing? Have you tried restarting your phone or checking for any software updates? |
e5e17c1bfbc9484c933b42e4af48f2d7 | client | 2023-10-07T12:29:08.846154+00:00 | Yes, I've tried both of those things and the issue persists. It's mostly with data connectivity, but sometimes I also have trouble making and receiving calls. |
e5e17c1bfbc9484c933b42e4af48f2d7 | agent | 2023-10-07T12:29:20.846154+00:00 | Alright, let me see if I can help you troubleshoot the issue. Can you please give me your account PIN so I can verify your identity? |
e5e17c1bfbc9484c933b42e4af48f2d7 | client | 2023-10-07T12:29:32.846154+00:00 | Sure, it's *******. |
e5e17c1bfbc9484c933b42e4af48f2d7 | agent | 2023-10-07T12:29:34.230769+00:00 | Thank you, Myrna. Now, I'd like to try a few things to see if we can resolve the issue. First, have you tried turning your phone off and back on again? |
e5e17c1bfbc9484c933b42e4af48f2d7 | client | 2023-10-07T12:29:48.538461+00:00 | Yes, I've tried that already. |
e5e17c1bfbc9484c933b42e4af48f2d7 | agent | 2023-10-07T12:29:50.846153+00:00 | Okay, no problem. Let me check a few things on my end. Can you please tell me what type of phone you're using and what version of software it's running? |
e5e17c1bfbc9484c933b42e4af48f2d7 | client | 2023-10-07T12:30:04.692307+00:00 | I'm using a Samsung Galaxy S21 Ultra, and it's running Android 11. |
e5e17c1bfbc9484c933b42e4af48f2d7 | agent | 2023-10-07T12:30:10.230769+00:00 | Great, thank you for letting me know. I'm going to check for any known issues with your device model software version. Can you please hold for just a moment? |