conversation_id
stringlengths 32
32
| speaker
stringclasses 2
values | date_time
stringlengths 25
32
| text
stringlengths 1
13.4k
⌀ |
|---|---|---|---|
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:43:44.076923+00:00 | Hi Jarod, I'm having some trouble with my voicemail. I'm not sure if it's working properly. |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:43:51.461538+00:00 | Sorry to hear that, Percy. Can you tell me a little bit more about the issue you're experiencing? Are you unable to access your voicemail, or are you receiving error messages? |
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:44:05.769230+00:00 | Yeah, whenever can't seem to access my voicemail at all. Whenever I try to call my ownicemail number it just rings and then without connecting. |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:44:17.307692+00:00 | Okay, it sounds like there might be an issue with your account. Let me check on that for you. Can you please confirm your phone number for me? |
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:44:30.230769+00:00 | Sure, it's 555-1234. |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:44:31.615384+00:00 | Thank, thank've confirmed your account. It looks like there was an issue with your voicemail settings. I've reset them for you, and you should now be able to access your voicemail. |
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:44:45.923076+00:00 | Oh, great! Thank you so much, Jarod. |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:44:49.153845+00:00 | You're welcome, Percy. Is there anything else I can assist you with today? |
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:44:55.153845+00:00 | Nope, that was the only issue I was having. Thanks again! |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:45:00.230768+00:00 | No problem, Percy. Have a great day! |
520cbaae1d2e40df8c7a2309b2d94b75 | client | 2023-09-10T12:45:03.461537+00:00 | Thanks, Jarod. You too! |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:11:52+00:00 | Hello, thank you for calling Union Mobile. My name is Joy, and I'll be happy to assist you with your concern. Can you please tell me what's wrong with your voicemail or messaging app? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:12:07.692308+00:00 | Hi Joy, yeah, I'm having some trouble with my voicemail. I can't seem to access it and I'm not sure why. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:12:17.384616+00:00 | Sorry to hear that, Broderick. Let's try a few things to troubleshoot the issue. First, have you tried restarting your phone? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:12:27.076924+00:00 | Yeah, I've tried that already. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:12:29.384616+00:00 | Alright, no problem. Can, let you check if see if the voicemail app is installed and updated? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:12:37.230770+00:00 | Okay, let me check... Yeah, it looks like it's up to date. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:12:42.769232+00:00 | Great. Now, try accessing your voicemail again. If you're still having trouble, I can remotely reset your voicemail password. Would you like me to do that? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:12:54.769232+00:00 | Yes, please. That would be great. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:12:57.538463+00:00 | Sure thing. I'll go ahead and reset your voicemail password. You'll receive an email with instructions new password shortly. In the meantime, try accessing your voicemail again. |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:13:10.000001+00:00 | Okay, got' it worked! Thank you so much, Joy. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:13:14.153847+00:00 | You're welcome, Broderick. Is there anything else I can assist you with today? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:13:20.153847+00:00 | Nope that was the only issue I was having. Thanks again for your help. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:13:26.615385+00:00 | You're welcome. Thank you for choosing Union Mobile, and have a great day! |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:13:32.615385+00:00 | Oh, it looks like we got disconnected. Sorry'll just wait for Broderick to call back. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:13:39.538462+00:00 | Hi Broderick, sorry about the disconnection earlier How can I assist you further? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:13:45.538462+00:00 | Hi Joy, yeah, I'm just calling to confirm that my voicemail is working now. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:13:52+00:00 | Great, I'm glad to hear that! Yes, your voicemail should be working properly now. Is there anything else I can help you with today? |
7fca48bbd8364531a82db7ab3906305d | client | 2023-09-28T13:14:03.076923+00:00 | No, that's all. Thanks again for your help, Joy. |
7fca48bbd8364531a82db7ab3906305d | agent | 2023-09-28T13:14:07.230769+00:00 | You're welcome, Broderick. Thank you for choosing Union Mobile, and have a great day! |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:08:38+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Beverly, how can I assist you today? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:08:46.307692+00:00 | Hi Beverly, I'm having some trouble with my voicemail. I called last week and didn't get the help I needed, so I'm calling back. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:08:57.384615+00:00 | Sorry to hear that, Kerrie. Can you tell me more about the issue you're experiencing with your voicemail? Are you unable to access your voicemail, or are you having trouble leaving messages for others? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:09:13.076923+00:00 | Yeah, I can't seem to access my voicemail at all. Whenever I try to call my voicemail, it just says "the failed" and hangs up on me. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:09:25.538461+00:00 | I apologize for the inconvenience, Kerrie. Let me see if I can help you resolve this issue. Can you please try your phone number for me? And have you tried restarting your phone or checking for any software updates? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:09:43.538461+00:00 | Yes, I've tried both of those things and the problem persists. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:09:48.615384+00:00 | Alright, I'm going to check on your account and see if there are any issues on our end that might be causing this problem. Can you please hold for just a moment? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:10:03.384615+00:00 | Sure, thank you. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:10:04.769230+00:00 | Thank you for holding, Kerrie. I've checked on your account and it looks like there was an issue with your voicemail settings. I've corrected your voicemail password and activated your voicemail again. Can you try calling your voicemail now and see if it works? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:10:25.076922+00:00 | Okay, yeah that worked! Thank you so much, Beverly. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:10:29.230768+00:00 | You're welcome, Kerrie. Is there anything else I can assist you with today? |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:10:35.230768+00:00 | No, that was the only issue I was having. Thanks again for your help. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:10:41.692306+00:00 | You're welcome, Kerrie. Have a great day and thank you for choosing Union Mobile. |
39d526fe245b4ca88465bddff7246ddf | client | 2023-10-11T15:10:48.153844+00:00 | Thanks, you too. Bye. |
39d526fe245b4ca88465bddff7246ddf | agent | 2023-10-11T15:10:49.999998+00:00 | Bye, Kerrie. Have a great day. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:10:15+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Dakota, how can I assist you today? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:10:24.230769+00:00 | Hi Dakota, I'm having some issues with my voicemail or messaging app. I've tried calling before, but I didn't get the help I needed, so I'm calling back. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:10:37.153846+00:00 | Sorry to hear that you're experiencing issues with your voicemail or messaging app, Dolores. Can you tell me more about the problem you're facing? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:10:48.230769+00:00 | Yeah, I'm not able to access my voicemail or send messages using the messaging app. It just keeps saying "error" whenever I try to open it. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:11:00.230769+00:00 | I seeize for the inconvenience you're experiencing, Dolores. Let me see if I can help you resolve the issue. Can you please verify your identity for me by providing your account PIN or the last four digits of the credit card associated with your account? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:11:21+00:00 | Sure, my account PIN is... (provides PIN) |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:11:24.230769+00:00 | Thank you, Dolores. Now, let's troubles to troubleshoot the issue. Have you tried restarting your device or checking for any software updates? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:11:34.384615+00:00 | Yes, I've tried both of those things and but it's still not working. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:11:40.384615+00:00 | Alright, I'll escalate the issue to our technical team. They'll be able to assist you further and provide a solution. In you please hold for just a moment while I transfer your call? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:11:55.615384+00:00 | Okay, thank you. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:11:56.999999+00:00 | Thank you for holding, Dolores. I've transferred your call to our technical team. They'll be able to assist you with your issue you're experiencing. |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:12:08.076922+00:00 | Great, thank you Dakota. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:12:09.923076+00:00 | You're welcome, Dolores. Is there anything else I can assist you with today? |
23657824b7a54e3882f0fa78f02c5326 | client | 2023-11-12T08:12:15.923076+00:00 | No, that's all. Thank you for your help. |
23657824b7a54e3882f0fa78f02c5326 | agent | 2023-11-12T08:12:19.615384+00:00 | You're welcome, Dolores. Have a great day and thank you for choosing Union Mobile. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:25:46+00:00 | Thank, thank you for calling Union Mobile' My name is Ayanna, how can I assist you today? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:25:53.846154+00:00 | Hi, I'm having some trouble with my voicemail. Every time I try to listen to a message, it says the the caller's number is restricted. Can you help me figure out what's going on? |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:26:09.538462+00:00 | Of course, Lana. Sorry to hear that you're having issues with your voicemail. Can you tell me a little bit more about what problem you're experiencing? Have you tried restarting the app or checking your settings? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:26:26.153847+00:00 | Yeah, I've tried all of that. It still doesn't work. And when I try to call my own number to test it, it just goes straight to voicemail. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:26:39.076924+00:00 | I see. In that case, let's possible that there's an issue with your account that needs to be resolved. Let me see if I can help you with that. Can you please verify your identity for me? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:26:56.153847+00:00 | Sure. My phone number is 555-1234. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:26:58.923078+00:00 | Great you, Lana. Now, can you please provide me your last four digits of the credit card on file for this account? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:27:09.076924+00:00 | Uh, I'm not sure. I think it's 1234. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:27:12.769232+00:00 | Alright, I'm going to try another way to verify your identity. Can you please give me the billing address associated with this account? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:27:23.384617+00:00 | Okay, it's 123 Main Street. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:27:25.692309+00:00 | Great, thank you for providing that information. Now, I'm going to check on your account and see what there ares anything that might be causing the issue with your voicemail. Can you please hold for just a moment? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:27:43.230771+00:00 | (on hold for a few minutes) |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:27:46.000002+00:00 | Thank you for holding, Lana. I apologize for the wait. It looks like there was an issue with your account that needed to be fixed. I've taken care of it now, so you should be able to access your voicemail again without any problems. |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:28:06.307694+00:00 | Oh, great! Thank you so much, Ayanna. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:28:09.538463+00:00 | You're welcome, Lana. Is there anything else I can assist you with today? |
4d33bd7d4fe845869f86973079b65e66 | client | 2023-12-14T08:28:15.538463+00:00 | No, that was the only issue I was having. Thanks again for your help. |
4d33bd7d4fe845869f86973079b65e66 | agent | 2023-12-14T08:28:22.000001+00:00 | You're welcome. Thank you for choosing Union Mobile, and have a great day! |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:33:28+00:00 | Hello, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Neva, and I'll be happy to assist you with your concern. Can you please tell me what issue you're experiencing with your voicemail or messaging app? |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:33:46.923077+00:00 | Hi Neva, thanks for picking up my call. I'm having trouble accessing my voicemail. Whenever I try to call my voicemail, I get a busy tone. |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:33:58.923077+00:00 | Sorry to hear that, Melanie. Let's try if we can resolve this issue together. Can you please try your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:34:17.384615+00:00 | Sure, my account PIN is 1234. |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:34:20.153846+00:00 | Great you, Melanie. Now, let's try to troubleshoot the issue. Have you tried restarting your phone or checking if there ares an update available for your operating system? |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:34:33.076923+00:00 | Yes, I've tried both, but the problem persists. |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:34:36.769231+00:00 | Alright, no worries. In that case, I'd like to send a troublesagnostic test to your phone to see if it's a network-. Can you please confirm that you're able to receive text messages? |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:34:52+00:00 | Yes, I can receive texts. |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:34:54.307692+00:00 | Great! I'll send the diagnostic test now. Please wait for a few moments until you receive a message from us. Once you receive it message, please reply with the code provided in the message so |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:35:10.461538+00:00 | Okay, got received the message. The code is 54321. |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:35:14.615384+00:00 | Thankfect, thank you, Melanie. Based on the results of the diagnostic test, it looks like there's an issue with your network connection. I'm going to provision a signal boost to your phone to help improve your connectivity. |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:35:31.692307+00:00 | Oh, great! Will that fix the problem? |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:35:34.923076+00:00 | Yes, that should resolve the issue with your voicemail. Try calling your voicemail again, and let me know if you're still experiencing any problems. |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:35:45.999999+00:00 | Okay, I justll try now. Hmmpause) Yeah, it's working now! Thank you so much, Neva! |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:35:52.923076+00:00 | You're welcome, Melanie! I'm glad we were able to resolve the issue together. Is there anything else I can assist you with today? |
bf6381b98e1444709fdff34aa8e9c7b1 | client | 2023-09-18T16:36:03.538461+00:00 | No, that was the only issue I was experiencing. Thanks again, Neva! |
bf6381b98e1444709fdff34aa8e9c7b1 | agent | 2023-09-18T16:36:09.076923+00:00 | You're welcome, Melanie. It was my pleasure to assist you. Have a great day! |
8afc50cdb7cf49f392b7399616b7f490 | agent | 2023-10-28T12:46:39+00:00 | Hello, thank you for calling Union Mobile. My name is Cheryl, how can I assist you today? |
8afc50cdb7cf49f392b7399616b7f490 | client | 2023-10-28T12:46:46.846154+00:00 | Hi Cheryl, I'm having some issues with my voicemail or messaging app. I'm not sure what's going on, but I'm not able to receive or send messages. |
8afc50cdb7cf49f392b7399616b7f490 | agent | 2023-10-28T12:46:59.307692+00:00 | Sorry to hear that, Jewell. Can you tell me a little bit more about the issue you're experiencing? Have you tried restarting your phone or checking for any software updates? |
8afc50cdb7cf49f392b7399616b7f490 | client | 2023-10-28T12:47:13.153846+00:00 | Yeah, I've tried all of that and it's still not working. It's really frustrating because I rely on my phone for work and I'm missing important messages. |
8afc50cdb7cf49f392b7399616b7f490 | agent | 2023-10-28T12:47:25.615384+00:00 | I understand how frustrating that must be. Let me see if I can help you troubleshoot the issue. Can you tell me what kind of phone you have and what version of software it's running? |
8afc50cdb7cf49f392b7399616b7f490 | client | 2023-10-28T12:47:41.769230+00:00 | Sure, it's a Galaxy S21 and it's running Android 11. |