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1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:40:18.769229+00:00 | I'm glad you asked! We currently have a promotion where you can get $10 off your first month's bill when you sign up for auto-pay. Would you like me to add that to your account as well? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:40:35.846152+00:00 | That sounds great, thank you! |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:40:38.153844+00:00 | Greatcellent. I'll gone ahead and processed the changes to your plan. You'll receive an email confirmation with all the details shortly. Is there anything else I can assist you with today, Nila? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:40:52.923075+00:00 | No, that's all. now. Thank you so much for your help, Sharlene. |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:40:58.461537+00:00 | You're welcome welcome, Nila. It was my pleasure to assist you. Have a great day! |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:28:20+00:00 | Hello, thank you for calling Union Mobile. My name is Herbert, how can I assist you today? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:28:27.846154+00:00 | Hi, I'm calling because I want to upgrade or downgrade my plan. |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:28:33.384616+00:00 | Sure thing, Rita. Can you please verify your identity for me? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:28:38.461539+00:00 | Of course. My account PIN is 1234. |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:28:41.692308+00:00 | Thank you, Rita. Now, let's take a look at your current plan and see what options are available for you. Can you tell me a little bit more about what you're looking for in a plan? Are you looking for more data, fewer minutes, or something else? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:29:03.384616+00:00 | Well, I'm not sure. I just feel like my current plan isn't meeting my needs anymore. Can you walk me through the different options you their features? |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:29:15.846154+00:00 | Absolutely. We have three different plans to choose from: the Basic Plan, the Pro Plan, and the Premium Plan. The Basic Plan offers 500 MB of data, 500 minutes, and unlimited texts. The Pro Plan offers 1GB of data, 1000 minutes, and unlimited texts. And Premium Plan offers 2GB of data, 1500 minutes, and unlimited texts. |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:29:41.692308+00:00 | Hmm sounds like a lot to choose from. Can you tell me more about the data limits and how they work? |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:29:51.384616+00:00 | Sure thing. Our data limits are based on a monthly cycle, so you'll get a fresh start every month. If you go over your limit, you'll be charged per megabyte. But don't worry, we'll send you notifications when you're getting close to your limit so you can avoid any unexpected charges. |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:30:14.923078+00:00 | That's good to know. I think I want to upgrade with the Pro Plan. Can I get that plan? |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:30:23.692309+00:00 | Great choice! I just need to verify a few things before we can make the switch. Can you please confirm your billing information? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:30:34.307694+00:00 | Sure. My b number is 1234-5678-9012-3456. |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:30:37.076925+00:00 | Thank you, Rita. Now, I just need to confirm your address. Can you please give me your zip address? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:30:45.846156+00:00 | Okay ap is 123 Main Street, Anytown, USA. |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:30:49.538464+00:00 | Great, thank you for providing that. I'm going to go ahead and process the change to the Pro Plan. Is there anything else I can assist you with today? |
e7d7b8d46e34440e9758ef17b251e30e | client | 2023-09-05T13:31:02.923079+00:00 | No, that's all. now. Thank you for your help, Herbert. |
e7d7b8d46e34440e9758ef17b251e30e | agent | 2023-09-05T13:31:07.538464+00:00 | You're welcome, Rita. It was my pleasure to assist you. Don't hesitate to reach out if you have any other questions or concerns in Have a great day! |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:20:18+00:00 | Hello Brennen, thank you for calling Union Mobile's 24/7 Phone Support. My name is Quinton, and I'll be happy to assist you today. Could you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:20:40.615385+00:00 | Hi Quinton, my apologies for calling again about this issue. My account PIN is 1234. |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:20:47.538462+00:00 | Thank you, Brennen. I see that you've called us before regarding upgrading or downgrading your plan. I apologize for any inconvenience you may have experienced during your previous call. I'd be happy to help you with your request today. Can you tell me a little bit more about what you're looking for in a plan? Are there any specific features or benefits that are need? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:21:17.538462+00:00 | Yes, I'm looking to upgrade my plan to get more data. I've been running out of data pretty quickly lately, and I need a plan that can accommodate my increased usage. |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:21:31.846154+00:00 | Understood, Brennen. Let me check on some options for you. It looks like we have a few different plans that may suit your needs. Would you like me to walk you through them? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:21:47.076923+00:00 | Yes, please do |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:21:48.461538+00:00 | Great! We have a plan that offers 5GB of data, as well as a plan that offers 10GB of data. Additionally, we have a plan that includes unlimited data, but it also has a higher monthly fee. Which one of these plans sounds like it might work best for you? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:22:11.538461+00:00 | The 10GB plan sounds good. How much does it cost? |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:22:16.153846+00:00 | The 10GB plan is $60 per month. Would, there's a one-time fee of $20 for the plan change. Would you like me to go ahead and process the plan change for you? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:22:30.923077+00:00 | Yes, please. |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:22:31.846154+00:00 | Great! I've gone ahead and processed the plan change for you. You'll receive a confirmation text with all the details of your new plan. Is there anything else I can assist you with today, Brennen? |
b2955877861540efad09fb39e5cfe5af | client | 2023-11-20T08:22:48+00:00 | No, that's all. Thank you for Quinton. |
b2955877861540efad09fb39e5cfe5af | agent | 2023-11-20T08:22:51.230769+00:00 | You're welcome, Brennen. It was my pleasure to assist you. Have a great day! |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:48:24+00:00 | Hello, thank you for calling Union Mobile. My name is Myrl, how can I assist you today? |
97662e3c3e7748e9999200d89e011bfd | client | 2023-10-25T17:48:31.846154+00:00 | Hi, I'm calling because I want to upgrade/downgrade my plan. |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:48:36.461539+00:00 | Sure thing, Rosalie. Can you please verify your identity for me? I'll need your account PIN or the last four digits of the credit card on file. |
97662e3c3e7748e9999200d89e011bfd | client | 2023-10-25T17:48:48.923077+00:00 | Sure, my account PIN is... (provides PIN) |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:48:52.153846+00:00 | Great, thank you. Now, can you tell me which plan you're currently on and which plan you'd like to upgrade/downgrade to? |
97662e3c3e7748e9999200d89e011bfd | client | 2023-10-25T17:49:01.846154+00:00 | I'm currently on the 5GB plan, but I think I need more data. Can I upgrade to the 10GB plan? |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:49:11.076923+00:00 | Absolutely, Rosalie. The 10GB plan would be $10 more per month than your current plan. Would you like me to go ahead and switch you over to that plan? |
97662e3c3e7748e9999200d89e011bfd | client | 2023-10-25T17:49:24.461538+00:00 | Yes, that sounds good. |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:49:26.307692+00:00 | Greatright, I've taken care of the change for you. Is there anything else I can assist you with today? |
97662e3c3e7748e9999200d89e011bfd | client | 2023-10-25T17:49:35.076923+00:00 | No, that's all. Thank you, Myrl. |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:49:37.846154+00:00 | You're welcome, Rosalie. Thank you for choosing Union Mobile. Have a great day! |
97662e3c3e7748e9999200d89e011bfd | agent | 2023-10-25T17:49:43.846154+00:00 | (to themselves) Okay was a straightforward request. I'm glad I could help Rosalie upgrade her plan with minimal effort. It's important to provide excellent customer service and make sure our customers have the best experience possible. I'm proud to work for a company that values customer satisfaction. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:15:40+00:00 | Hello, thank you for calling Union Mobile. My name is Reba, how can I assist you today? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:15:47.846154+00:00 | Hi, I'm calling because I want to either/downgrade my plan. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:15:52.461539+00:00 | Sure thing, Elisa. Can you please verify your account for me? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:15:57.538462+00:00 | Yes, my phone number is 555-1234. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:16:00.307693+00:00 | Thank you, Elisa. One, let me check on your current plan. (pause) It looks like you're currently on our Unlimited Plan. Is that correct? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:16:11.384616+00:00 | Yes, that I want to switch to the 10GB Plan. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:16:16.000001+00:00 | Alright, I can certainly help you with that. However, before we proceed, I just want to remind you that the 10GB Plan has a limit of 10 gigabytes of data per month. Are you sure that's enough for your needs? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:16:34.461539+00:00 | Yes, I'm positive. I don't use my phone that much. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:16:39.076924+00:00 | Okayright,. ( me process the change for you. (pause) It looks like there's an issue with your account. It says here that you're not eligible for the 10GB Plan. |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:16:52.461539+00:00 | What? Why not? |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:16:53.846154+00:00 | I apologize, but it looks like you haven't been a customer for long enough. You need to have been with us for at least months to be eligible for that plan. |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:17:08.153846+00:00 | That doesn't make any sense! I've been a customer for way longer than that! |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:17:14.615384+00:00 | I apologize for the confusion, Elisa. Unfortunately, our's our policy. But don't worry, we have other plans that might suit your needs. Would you like me to go over some options with you? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:17:29.846153+00:00 | Fine. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:17:30.307691+00:00 | Great! Let me see you some plans that might interest for you. (pause) How about our 20GB Plan? It has a higher data limit than the 10GB Plan, and it's only a little bit more expensive. |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:17:46.923076+00:00 | That sounds okay, I guess. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:17:49.230768+00:00 | Great! I'll go ahead and switch you to the 20GB Plan. (pause) Is there anything else I can assist you with today, Elisa? |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:17:59.846153+00:00 | No, that's all. |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:18:01.230768+00:00 | Alright then. Thank you for choosing Union Mobile, andisa. Have a great day! |
1b81d4efd59648dfb4b8bb38711f3b69 | client | 2023-10-06T16:18:07.230768+00:00 | Thanks. Byhangs up) |
1b81d4efd59648dfb4b8bb38711f3b69 | agent | 2023-10-06T16:18:08.615383+00:00 | (sighs) Next caller, please. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:31:49+00:00 | Hello, thank you for calling Union Mobile. My name is Raina, how can I assist you today? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:31:56.846154+00:00 | Hi, I'm calling to I want to upgrade/downgrade my plan. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:32:01.461539+00:00 | Sure thing, Candace. Can you please tell me a little bit more about what you're looking for? Are you looking to upgrade to a higher data plan or downgrade to a lower one? And do you have any specific features in mind that you're interested in? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:32:22.692308+00:00 | Yeah, I want to upgrade to a higher data plan. I've been using a lot of data lately and I don't want to go over my limit. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:32:35.153846+00:00 | Abright, let me check on some options for you. Can you please confirm your current plan and the date of your last billing cycle? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:32:46.230769+00:00 | Sure, my current plan is the 5GB plan and my last billing cycle was on the 15th of this month. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:32:55.461538+00:00 | Great, thank you for providing that information. Based on your usage, it looks like our 10GB plan would be a good fit for you. It includes more data and also includes some additional features such as international texting and streaming perks. Would you like me to go ahead and switch you to that plan? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:33:20.384615+00:00 | Yes, that sounds good. How much will it cost? |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:33:24.538461+00:00 | The 10GB plan is $10 more per month than your current plan. However, since you're upgrading mid-cycle, we'll prorate the difference between the two plans for the remaining days in your current cycle. So, your next bill will reflect the new plan rate the adjusted cost. |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:33:45.769230+00:00 | Okay sounds okay. Can you also tell me if there's any promotions or discounts available? |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:33:52.692307+00:00 | Isolutely! We currently have a promotion where you can get a $10 credit on your account bill when you upgrade up for automatic payments. Would you like me to add that to your account as well? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:34:09.307692+00:00 | Yes, that sounds be great. Thank for letting me know about that. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:34:14.846154+00:00 | You're welcome! Is there anything else I can assist you with today, Candace? |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:34:20.846154+00:00 | Nope, that's all. Thanks you so much for your help, Raina. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:34:25.923077+00:00 | You're very welcome! It was my pleasure to assist you. Have a great day and Candace. |
f354ffea26e74b37aa259ab4561469e0 | client | 2023-10-23T13:34:33.307692+00:00 | You too, thanks again. |
f354ffea26e74b37aa259ab4561469e0 | agent | 2023-10-23T13:34:35.153846+00:00 | Of course, have a great day! |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:26:49+00:00 | Hello, thank you for calling Union Mobile. My name is Judy, and I'll be happy to assist you today. How can I help you, Lydia? |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:27:00.538462+00:00 | Hi Judy, I'm interested in upgrading or downgrading my plan. Can you help me with that? |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:27:07.923077+00:00 | Of course, Lydia. Let me check your account real quick to see what options are available for you. Can you please confirm your account PIN for me? |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:27:20.384615+00:00 | Sure, it's 1234. |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:27:21.769230+00:00 | Great, thank you. Okay, I see that you're currently on our Unlimited Plan. Is there a specific plan you're interested in upgrading or downgrading to? |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:27:33.307692+00:00 | Well, I'm not sure. I just know that I don't need all the data that the Unlimited Plan offers, but I still want to have enough data for my daily usage. |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:27:47.615384+00:00 | That makes sense. Based on your usage, I would recommend our 10GB Plan. It includes 10GB of data, unlimited talk and text, and it's $10 cheaper than the Unlimited Plan. Would you like me to switch you to to that plan? |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:28:06.538461+00:00 | That sounds good. But will I be able to keep my current phone number? |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:28:12.999999+00:00 | Absolutely, we can definitely port your number over to the new plan. I'll take care of that for you. |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:28:21.769230+00:00 | Great, thank you so What how long will the switch take? |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:28:26.846153+00:00 | The switch should happen within the few minutes. You might experience a brief inter interruption, but that's normal. And new plan will be active within the end of the day. |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:28:40.692307+00:00 | That's great. Thank you so much, Judy. |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:28:43.923076+00:00 | You're welcome, Lydia. Is there anything else I can assist you with today? |
351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:28:49.923076+00:00 | No, that's all. Thanks you again. |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:28:52.692307+00:00 | Alright, Lydia. I'm glad I could help. Have a wonderful day! |