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351c7f203bbd4d54a409af7bed8dede9 | client | 2023-11-01T09:28:57.769230+00:00 | Thank too, Judy. Bye. |
351c7f203bbd4d54a409af7bed8dede9 | agent | 2023-11-01T09:28:59.615384+00:00 | Bye, Lydia. Thank you for choosing Union Mobile. We appreciate your business. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:06:04+00:00 | Hi there! Thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Janette, and I'll be happy to assist you with your concern. Can you please tell me a little bit more about the issue you're experiencing with your voicemail or messaging app? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:06:25.692308+00:00 | Hi Janette! Yeah, I'm having some trouble with my voicemail. I can't seem to access it and I'm not sure why. Whenever I try to call my voicemail, it just keeps ringing and never goes through. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:06:42.307693+00:00 | Sorry to hear that, Elbert. Let's see if we can troubleshoot the issue together. Can you tell me what type of phone are you using? And have you tried restarting your phone or turning it off and on again? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:07:00.307693+00:00 | Yeah, I've tried that already. I'm using an iPhone 12, and I've tried restarting it and turning it off and on again, but the problem persists. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:07:12.307693+00:00 | Thanks for letting me know, Elbert. In that case, it's possible that there might be an issue with your account or the network. I'd like to check a few things on our end to Can you please confirm your account PIN for me? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:07:32.153847+00:00 | Sure, my's 1234. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:07:33.538462+00:00 | Great, thank you. Now, I'm going to check your account status real see if there are any issues that might be causing the problem. Can you please hold for just a moment? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:07:48.307693+00:00 | Sure, no problem. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:07:49.692308+00:00 | Thank you for holding, Elbert. I've checked your account and it looks like everything is up to date. However, I did notice that your voicemail box is full. Would you like me to help some of the messages so that you can access your voicemail again? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:08:10.923077+00:00 | Oh, that must be it! Yes, please go ahead and delete some of the messages. |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:08:17.846154+00:00 | Great, I've taken care of that for you. You should now be able to access your voicemail. Please try calling your voicemail again and let me know if the're still having any issues. |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:08:33.076923+00:00 | Okayesome, thanks Janette! Yeah, it's working now. Thank you so much for your help! |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:08:39.538461+00:00 | You're welcome, Elbert. It was my pleasure to assist you. Is there anything else I can help you with today? |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:08:48.769230+00:00 | Nope, that was it. Thanks again! |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:08:51.538461+00:00 | Great! Have a wonderful day, Elbert. Thank you for choosing Union Mobile. |
0b5e50b464b04ccca5bb62981256dc49 | client | 2023-09-02T15:08:57.076923+00:00 | Thanks, you too! Bye! |
0b5e50b464b04ccca5bb62981256dc49 | agent | 2023-09-02T15:08:58.923077+00:00 | Bye! |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:43:31+00:00 | Hello, thank you for calling Union Mobile. My name is Brandy, how can I assist you today? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:43:38.846154+00:00 | Hey, I'm having some issues with my voicemail. I can't seem to access it and I'm getting frustrated. |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:43:47.153846+00:00 | Sorry to hear that, Roddy. Can you tell me a little bit more about the issue you're experiencing? Are you getting any error messages or is it just not loading properly? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:44:01.461538+00:00 | Yeah, every time I try to access it, it just says "error" and then hangs up on me. It's really annoying. |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:44:11.153846+00:00 | I understand how frustrating that must be. Let me see what might be causing the issue. Can you tell me your account PIN so I can look into this further for you? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:44:25.923077+00:00 | Uh, I don't feel comfortable giving out my PIN over the phone. Can't you just help me troubleshoot it without that? |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:44:35.615385+00:00 | I completely understand, Roddy. Unfortunately, I won't be able to access your account without your PIN. However, I can offer you some general troubleshooting steps that may help resolve the issue. Have you tried restarting your device or checking to see if there are any software updates available? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:44:57.769231+00:00 | Yeah, I've tried all that already. It's still not working. |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:45:02.384616+00:00 | Okay, well let me check to see if there are any known issues with the voicemail system. Can you please hold for just a moment? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:45:13.923078+00:00 | *sigh* Fine. |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:45:14.846155+00:00 | Thank you for holding, Roddy. I apologize, but it looks like there is an issue with the voicemail system that our team is currently working on. Unfortunately, there isn't much I can do on our end to resolve the issue at this time. |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:45:34.692309+00:00 | So, what am I supposed to do now? |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:45:38.384617+00:00 | You can try checking back later to see if the issue has been resolved or or you can contact our technical support team directly further assistance. I apologize for the inconvenience this has caused and Is there anything else I can assist you with today? |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:45:59.153848+00:00 | No, that's it. Thanks for nothing, I guess. |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:46:02.846156+00:00 | I apologize again for the inconvenience, Roddy. Thank you have any other questions or concerns in the future, please don't hesitate to reach out. Have a great day. |
ce6b89e37d07418a863cd47a47c2554d | client | 2023-10-01T17:46:15.769233+00:00 | *hangs up* |
ce6b89e37d07418a863cd47a47c2554d | agent | 2023-10-01T17:46:16.692310+00:00 | *sighs That was a difficult call. I hope the customer's issue gets resolved soon. I'll make sure to document the details of the call in case there are any follow-up questions or concerns. Next call, please! |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:57:15+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Etna, and I'll be assisting you today. Can you please tell me a little bit more about the issue you're experiencing with your voicemail or messaging app? |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:57:33.461538+00:00 | Yeah, hi'm having trouble accessing my voicemail. Every time I try to listen to a message, it says that my password is incorrect. But I know I'm entering it correctly! This is so frustrating. |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:57:49.153846+00:00 | Sorry to hear that, Josefina. Let me see what might be going on. (pause). It you tell me a little bit more about the error message you're receiving? Are there any specific details or codes that you seere seeing? |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:58:07.153846+00:00 | Yeah just says "in password" and then it hangs up on me. |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:58:12.692308+00:00 | Alright, let's try a few things to troubleshoot the issue. First, have you tried resetting your voicemail password recently? Sometimes that can resolve connectivity issues. |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:58:24.230770+00:00 | No, I haven't. How do I do that? |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:58:27.923078+00:00 | Sure thing! To can reset your voicemail password by dialing *86 and following the prompts. Once you've reset your password, try accessing your voicemail again to see if that resolves the issue. |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:58:42.692309+00:00 | Okay, I'll give that a try. But this is ridiculous. Why do I have to go through all this just to access my own voicemail? |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:58:54.230771+00:00 | I understand your frustration, Josefina. Unfortunately, sometimes these kinds of technical issues can happen. But I'm here to help you resolve them as quickly and efficiently as possible. |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:59:07.153848+00:00 | Alright, it looks like resetting your password didn't solve the problem. Let me check a few other things on our end. Can you please confirm your account PIN for me? |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:59:21.000002+00:00 | (provides her account PIN) |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:59:22.846156+00:00 | Great, thank you. I'm going to check on a few things. (pause) It looks like there was an issue with your account that caused the voicemail to malfunction. I'm resolved the issue now and your voicemail should be working properly now. |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:59:41.769233+00:00 | Oh, thank! Thank you so much, Etna. I really appreciate your help. |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:59:47.307695+00:00 | You're welcome, Josefina. Is there anything else I can assist you with today? |
31535453c088432184e2f5bd5af76019 | client | 2023-09-11T17:59:53.307695+00:00 | Nope that' the only issue I was having. Thanks again! |
31535453c088432184e2f5bd5af76019 | agent | 2023-09-11T17:59:57.923080+00:00 | You're welcome. Thank you for choosing Union Mobile, and have a great day! |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:49:13+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Alva, how can I assist you today? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:49:22.230769+00:00 | Hi Alva, I'm having some issues with my voicemail or messaging app. I'm not sure what's going on, but I'm unable to access my voicemails or send messages. |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:49:35.153846+00:00 | Sorry to hear that, Georgiana. Can you tell me a little bit more about the issue you're experiencing? Have you tried restarting the app or your phone? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:49:47.615384+00:00 | Yeah, I've tried that and it's still not working. It's really frustrating because I'm missing important messages from my family and friends. |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:49:57.769230+00:00 | I understand how frustrating that must be. Let me see if I can help you troubleshoot the issue. Can you tell me what kind of phone and operating system you're using? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:50:12.076922+00:00 | Sure, I have an iPhone 12 with the latest iOS update. |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:50:17.153845+00:00 | Great, thank you for letting me know. In this case, it's possible that the issue is related to a software glitch. I recommend trying a hard reset on your phone. Have you done that before? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:50:33.307691+00:00 | No, I haven't. How do I do that? |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:50:36.999999+00:00 | Don't worry, it's easy. First, make sure your phone is fully charged and Then, press and hold both sleep/wake button and the Home button at the same time until the Apple logo appears on the screen. This should take about 10 seconds. Once the phone restarts, try opening the voicemail or messaging app again. |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:51:01.923076+00:00 | Okay, I'll give it a try. Thank |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:51:05.153845+00:00 | Great! If that doesn't work, we may need to reset your voicemail password. Would you like me to guide you through that process as well? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:51:16.692307+00:00 | Yes, please. |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:51:17.615384+00:00 | Sure thing. To reset your voicemail password, you'll need to dial *86 from your phone. You'll hear a prompt asking you to enter your current password. Since you're unable to access your voicemail, you'll need to press 0 to skip that step. Then, you'll be prompted to enter a new password. Choose a password that's easy for you to remember, and make sure it's different from your previous password. Once you've entered your new password, press # to confirm. |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:51:54.076922+00:00 | Got it. I you so much, Alva. I think that did the trick! |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:52:00.076922+00:00 | You're welcome, Georgiana! I'm glad I could help. Is there anything else I can assist you with today? |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:52:08.384614+00:00 | Nope, that was it. Thanks again for your help! |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:52:12.538460+00:00 | You're welcome. Have a great day, Georgiana. Thank you for choosing Union Mobile. |
9811ec16c3314020aaed46f2fbef8edd | client | 2023-11-09T16:52:18.538460+00:00 | Thank you, Alva. Bye! |
9811ec16c3314020aaed46f2fbef8edd | agent | 2023-11-09T16:52:20.384614+00:00 | Bye! |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:02:01+00:00 | Thank you for calling Union Mobile, my name is Junior and I'll be happy to assist you today. How can I help you, Tressie? |
cff7447bb645412288c84a33e9b23592 | client | 2023-11-04T15:02:12.076923+00:00 | Hi Junior, I'm having some trouble with my voicemail. I'm not able to access it and I'm getting frustrated because this is the second time I've called about this issue. |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:02:25.923077+00:00 | Sorry to hear that, Tressie. Can you tell me more about the issue you're experiencing? Are you getting any error messages or is it just not loading properly? |
cff7447bb645412288c84a33e9b23592 | client | 2023-11-04T15:02:38.846154+00:00 | Yeah, every time I try to access my voicemail, it says "error" and then hangs up on me. It's really frustrating because I need to check my voicemails for work. |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:02:52.692308+00:00 | I understand how important it is to access your voicemail, Tressie. Let me see what might be causing the issue. Can you tell me a little bit more about your phone and the software version you're running? |
cff7447bb645412288c84a33e9b23592 | client | 2023-11-04T15:03:09.769231+00:00 | Sure, I have an iPhone 12 Pro and I'm running iOS 16.2. |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:03:15.307693+00:00 | Alright, I looks like the issue might be related to a known bug in the software. I'm going to go ahead and transfer you to our technical support team who can assist you further. They'll be able to remhoot the issue and provide you with a solution. |
cff7447bb645412288c84a33e9b23592 | client | 2023-11-04T15:03:37.000001+00:00 | Okay, that sounds good. But can you please make sure that they call me back within the next hour? I have a meeting coming up and I need to have this resolved before then. |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:03:52.692309+00:00 | Of course, Tressie. I'll make sure to let them know the urgency of the issue and they'll call you back as soon as possible. Is there anything else I can assist you with today? |
cff7447bb645412288c84a33e9b23592 | client | 2023-11-04T15:04:08.384617+00:00 | No, that's all for now. Thank you, Junior. |
cff7447bb645412288c84a33e9b23592 | agent | 2023-11-04T15:04:12.076925+00:00 | You're welcome, Tressie. Have a great day and we'll have our technical support team call you back shortly. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:32:44+00:00 | Hello, thank you for reaching Union Mobile's 24/7 Phone Support. My name is Hollie, and I'll be happy to assist you with your concern. Can you please tell me what issues going on with your voicemail or messaging app? |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:33:02+00:00 | Hi Hollie, yeah, I'm having some trouble with my voicemail. I'm not able to access it and I'm getting a lot of missed calls from important clients. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:33:14.461538+00:00 | Sorry to hear that, Salvador. Let me see what might be causing the issue. Can you tell me a little bit more about what's happening when you try to access your voicemail? Are you getting any error messages or is it just not loading properly? |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:33:35.230769+00:00 | Yeah, I'm getting an error message that says "Invalid password." But I know I'm using the right password. I've tried resetting it a few times, but it's still not working. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:33:49.076923+00:00 | Okay, that sounds like it could be a bit of a frustration. Let me see if I can help you troubleshoot the issue. Have you recently accessinging your phone or turning it off and back on?? Sometimes that can help resolve connectivity issues. |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:34:08.923077+00:00 | Yeah, I've tried that already. It's still not working. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:34:13.076923+00:00 | Alright, no problem. In that case, I'd like to escalate this issue to our technical support team. They'll be able to take a closer look at what's going on and get to the bottom of the problem. Would you be willing to hold for just a moment while I transfer your call? |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:34:37.076923+00:00 | Sure, that's fine. Thank you. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:34:39.384615+00:00 | Great, thank you for holding, Salvador. I've got our technical support team on the line now. They're going to take care of the issue for you. |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:34:51.384615+00:00 | Yeah, like I said before, I'm getting an error message that says "Invalid password." But I know I'm using the right password. I've tried resetting it a few times, but it's still not working. |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:35:07.076923+00:00 | No, that's all. Thank you so much for your help. |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:35:11.692308+00:00 | No, that's all. Thank you so much for your help. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:35:16.307693+00:00 | Hi Salvador, it's Hollie again. I just everything is resolved to your satisfaction. Just wanted let you know that we value your business and appreciate your patience during this time. Is there anything else I can assist you with today? |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:35:34.769231+00:00 | No, everything's all. Thank you again. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:35:37.538462+00:00 | You're welcome, Salvador. Thank you for choosing Union Mobile. Have a great day! |
24ae8ccb5f804426beb093ae02b6b588 | client | 2023-11-15T16:35:43.538462+00:00 | Thank you, you too. Bye. |
24ae8ccb5f804426beb093ae02b6b588 | agent | 2023-11-15T16:35:45.846154+00:00 | Bye, Salvador. Thank you for calling business. Have a great day! |
520cbaae1d2e40df8c7a2309b2d94b75 | agent | 2023-09-10T12:43:33+00:00 | Thank you for calling Union Mobile, my name is Jarod, and I'll be happy to assist you today. How can I help you, Percy? |