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a3f7e107966543a4891922c9f0ec4148 | client | 2023-10-05T08:14:52.384617+00:00 | Okay, got it. Yeah, I'm able to log in now. Thanks, |
a3f7e107966543a4891922c9f0ec4148 | agent | 2023-10-05T08:14:57.461540+00:00 | You're welcome, Daryle. I'm glad we were able to resolve that issue for you. Is there anything else I can assist you with today? |
a3f7e107966543a4891922c9f0ec4148 | client | 2023-10-05T08:15:08.538463+00:00 | Nope, that was it. Thanks again, Sarah. |
a3f7e107966543a4891922c9f0ec4148 | agent | 2023-10-05T08:15:11.769232+00:00 | You're welcome, Daryle. Have a great day, and thank you for choosing Union Mobile. |
a3f7e107966543a4891922c9f0ec4148 | client | 2023-10-05T08:15:18.230770+00:00 | Thanks, you too. Bye. |
a3f7e107966543a4891922c9f0ec4148 | agent | 2023-10-05T08:15:20.076924+00:00 | Bye, Daryle. Have a great day. |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:53:57+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Vicky, how can I assist you today? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:54:06.230769+00:00 | Hi Vicky, I'm having some trouble accessing my account online and through the mobile app. Can you please help me resolve this issue? |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:54:16.846154+00:00 | Of course, Zaiden. I'd be happy to help you with that. Can you please verify your identity for me by providing your account PIN or the last four digits of the credit card associated with your account? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:54:33.923077+00:00 | Sure, my account PIN is...1234. |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:54:36.230769+00:00 | Great, thank you for providing that. Now'm just checking some account details. Can you please tell me what kind of trouble are you experiencing when trying to access your account? Are you getting any error messages or is the just not loading properly? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:54:56.076923+00:00 | Yeah, whenever I try to log in, it says "Invalid credentials" even though I'm sure I'm using the right password and username. |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:55:06.230769+00:00 | I apolog. It looks like there might be an issue with your account credentials. Let me try to reset your password for you. Can you please confirm your email address so I can send you a password reset link? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:55:24.230769+00:00 | Yes, my email address is [zaiden@email.com](mailto:zaiden@email.com). |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:55:27+00:00 | Great, I've sent you an email with a password reset link. Please follow the instructions in the email to create your password. In the meantime, I'll also check if there's any issue with your account that might be causing the login issues. |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:55:46.384615+00:00 | Okay, thank you. I'll check my email now. |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:55:50.076923+00:00 | You're welcome. Zaiden. I've also found an issue with your account that needs to be resolved. It looks like there was a mistake with your billing information. Can you please confirm your billing address and phone number for I can update them correctly our end? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:56:10.846154+00:00 | Yeah, my apologies for that. My billing address is 123 Main St, Anytown, USA. And my phone number is 555-555-5555. |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:56:20.076923+00:00 | Thank, thank you for confirming that. I've updated your billing information and I've also reset your password. You should be able to log in to your account now. Can you please try logging in again and let me know if you're still experiencing any issues? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:56:40.846154+00:00 | Okay, yeah, it looks like everything is working now. Thank you so much for your help, Vicky! |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:56:48.692308+00:00 | You're very welcome, Zaiden. Is there anything else I can assist you with today? |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:56:55.153846+00:00 | No, that was the only issue I was having. Thanks again! |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:57:00.230769+00:00 | You're welcome. Thank you for choosing Union Mobile. Have a great day! |
d7bb477f062a4c949667774a9ee4323b | client | 2023-11-05T16:57:05.769231+00:00 | Thanks, you too! Bye! |
d7bb477f062a4c949667774a9ee4323b | agent | 2023-11-05T16:57:07.615385+00:00 | Bye! |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:03:45+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Chester, and I'll be happying you today. Can you please provide your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:04:06.230769+00:00 | Sure, my account PIN is 1234. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:04:09+00:00 | Great, thank you for confirming your identity, Fatima. How can I assist you today? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:04:15.461538+00:00 | Hi Chester, I'm having some trouble accessing my account online and through the mobile app. Every time I try to log in, it says my username and password are incorrect. I've tried resetting my password several times, but I still can't get in. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:04:35.307692+00:00 | Sorry to hear that, Fatima. Let me see what might be causing the issue. Can you tell me a little bit more about what happenses when you try to log in? Are you using the correct up-to-date version of the app or browser? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:04:55.153846+00:00 | Yes, I'm using the latest version of both. And like I said, it just keeps saying that my login credentials are wrong. It's really frustrating because I need to pay my bill and I can't do it without. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:05:12.692308+00:00 | I understand how frustrating that must be for you, Fatima. Let apologm going to check on your account and see if there might be an issue on your login credentials. Can you please hold for just a moment while I investigate? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:05:31.615385+00:00 | Sure, thank you. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:05:33+00:00 | Thank you for holding, Fatima. I've checked on your account and and it looks like there might be an issue with your username. It appears that there's a typo in the email address associated with your account. Would you like me to update that for you? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:05:54.230769+00:00 | Oh, that might be the problem! Yes, please go ahead and update it. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:06:00.230769+00:00 | Great, I've updated your email address and reset your password. You should now be able to log in to your account. Let've also sent a confirmation email to your new email address with your new login credentials. |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:06:17.307692+00:00 | Thank you so much, Chester! I really appreciate your help. |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:06:21.923077+00:00 | You're welcome, Fatima. Is there anything else I can assist you with today? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:06:27.923077+00:00 | No, that was my main concern. Thank again for |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:06:32.076923+00:00 | You're welcome. I we end this call, I just want to summarize the steps we took. We updated your email address and reset your password, and I sent a confirmation email to your new email address with your new login credentials. Is there anything else you can think of that might help you with your account in the future? |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:06:59.307692+00:00 | No, that covers everything. Thanks you so Chester! |
9983224b9dd04be78e1cc7deff86d081 | agent | 2023-10-09T13:07:03+00:00 | Great! It was my pleasure assisting you, Fatima. Have a great day! |
9983224b9dd04be78e1cc7deff86d081 | client | 2023-10-09T13:07:08.538462+00:00 | You too, thanks! |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:03:21+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Desmond, how can I assist you today? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:03:30.230769+00:00 | Hi, I'm having trouble accessing my account online and through the mobile app. I've tried multiple times but it keeps saying my login information is incorrect. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:03:42.230769+00:00 | Sorry to hear that, Arielle. Can you please provide your identity for me so I can look into this issue for you? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:03:52.384615+00:00 | Yeah, sure. My phone number is 555-1234. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:03:55.615384+00:00 | Thank you, Arielle. Unfortunately, the information you provided doesn't match the information we have on file. Can you please provide me with your full name and address associated with your account? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:04:09.923076+00:00 | (sighs) Fine. My name is Arielle Smith and my address is 123 Main Street. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:04:16.384614+00:00 | Thank you, Arielle. I apologize, but I'm still unable to verify your identity with the information you've provided. Can you please confirm me with a copy of your ID or a utility bill with your name and address on it? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:04:34.846152+00:00 | (frustrated) This is ridiculous. I can't believe I have to go through all of this just to access my own account. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:04:44.538460+00:00 | I understand your frustration, Arielle. However, we's important that we verify your identity to protect your personal information and prevent fraud. Unfortunately there anything else I can do to assist you today? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:04:59.307691+00:00 | No, just fix the issue with my account. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:05:02.999999+00:00 | I apologize, but without proper verification, I'm unable to access your account. Is there anything else I can assist you with today? |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:05:13.153845+00:00 | No, just fix the issue. |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:05:15.461537+00:00 | I understand. I apologize for any inconvenience this has caused, Arielle. If'll make sure to document this issue and havecalate it to our technical team for further assistance. In the meantime, you can try resetting your password or visiting one of our stores for further assistance. |
0a33e887a89a400fbd1b0a551ccd3a67 | client | 2023-12-11T14:05:36.692306+00:00 | (hangs up) |
0a33e887a89a400fbd1b0a551ccd3a67 | agent | 2023-12-11T14:05:37.615383+00:00 | (sighs) Next caller, please. |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:43:46+00:00 | Hello, thank you for reaching Union Mobile's 24/7 Phone Support. My name is Crystal, how can I assist you today? |
6a552912ce454797b3ef9e63332b9bb3 | client | 2023-11-07T08:43:55.230769+00:00 | Hi Crystal, I'm having some trouble accessing my account online and through the mobile app. Can you help help me resolve this issue? |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:44:05.846154+00:00 | Of course, Susanna. Can you please provide me with your account number or phone number associated with your account so I can look into this for you? |
6a552912ce454797b3ef9e63332b9bb3 | client | 2023-11-07T08:44:18.307692+00:00 | Sure, my account number is #1234567890. |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:44:21.076923+00:00 | Thank you, Susanna. I've located your account and it appears that there was an issue with your login credentials. I've reset your password and sent a new one to your email address on file. Please check your email and try logging in again. |
6a552912ce454797b3ef9e63332b9bb3 | client | 2023-11-07T08:44:40.923077+00:00 | Oh, great! Thank you so much, Crystal. I'll do that right away. |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:44:46.461539+00:00 | You're welcome, Susanna. Is there anything else I can assist you with today? |
6a552912ce454797b3ef9e63332b9bb3 | client | 2023-11-07T08:44:52.461539+00:00 | No, that was all. Thank you again for your help. |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:44:57.076924+00:00 | You're welcome. Thank you for choosing Union Mobile. Have a great day, andanna. |
6a552912ce454797b3ef9e63332b9bb3 | client | 2023-11-07T08:45:03.076924+00:00 | Thanks, Crystal. Bye. |
6a552912ce454797b3ef9e63332b9bb3 | agent | 2023-11-07T08:45:04.461539+00:00 | Bye, Susanna. Thank you for calling Union Mobile. We appreciate your business and hope you have a wonderful day. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:31:11+00:00 | Hello,iera, thank you for reaching Union Mobile's 24/7 Phone Support. My name is Sheldon, and I'll be happy to assist you today. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:31:33.153846+00:00 | Hi Sheldon, my ap PIN is 1234. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:31:36.384615+00:00 | Great, thank you for verifying your identity, Tiera. How can I assist you today? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:31:42.846153+00:00 | Yeah, I'm having some trouble accessing my account online and through the mobile app. I triedve tried reset times, but I keep getting an error message. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:31:54.846153+00:00 | Sorry to hear that, Tiera. Let' see if I can help you resolve the issue. Can you tell me a little bit more about the error message you're receiving? Is does it say exactly? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:32:10.538461+00:00 | It says "Invalid username credentials" or sometimes "Account not found." |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:32:15.153846+00:00 | Okay, that sounds like it could be a few different things. Have you recently changed your password or updated any personal information on your account? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:32:26.692308+00:00 | No, nothing has changed. I'm sure I'm using the right login credentials. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:32:32.230770+00:00 | Alright, let me check a few things on my end. Can you please hold for just a moment? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:32:40.538462+00:00 | Sure, thank you. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:32:41.923077+00:00 | Thank you for holding, Tiera. I've checked our system and it looks like there might be a technical issue oning you from accessing your account. I apologize for the inconvenience this has caused. |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:32:57.153846+00:00 | Oh, okay. So what can we do to fix it? |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:33:01.769231+00:00 | I'm going to send a signal to your device to reset your login credentials. This should allow log you out of your account, and then you'll need to log back in using your original login credentials. |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:33:18.384616+00:00 | Okay, that makes sense. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:33:20.230770+00:00 | Great! I've initi the signal, so you should receive a notification on your device shortly. Once let me know when you've received it and I'll proceed with the next steps. |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:33:34.076924+00:00 | Okay, got it. Yeah, I just got the notification. |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:33:38.230770+00:00 | Perfect! Now, please try logging back into your account using your original login credentials. If you encounter any further issues, feel free to let me know and I'll be happy to assist you further. |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:33:53.923078+00:00 | Alright, I think I'm in now. Yeah, I'm good. Thanks so much, Sheldon! |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:33:59.923078+00:00 | You're welcome, Tiera. It there anything else I can assist you with today? |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:34:05.923078+00:00 | Nope, that was it. Thanks again! |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:34:08.692309+00:00 | You're welcome. Have a great day, Tiera. Thank you for choosing Union Mobile. |
72f8407d49254df091ccdd445f6f0c53 | client | 2023-11-26T17:34:14.692309+00:00 | Thanks, you too! Bye! |
72f8407d49254df091ccdd445f6f0c53 | agent | 2023-11-26T17:34:16.538463+00:00 | Bye! |
2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:01:54+00:00 | Hi there, thank you for calling Union Mobile's 24/7 Phone Support. My name is Fay, and I'll be happy to assist you today. Can you please tell me a little bit about the reason for your call? |
2e8ec40876944139888a9e656f6d0013 | client | 2023-09-11T08:02:11.076923+00:00 | Hi Fay, yeah, I'm having some trouble accessing my account online and through the mobile app. I've tried a few times, but it just won't let me log in. |
2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:02:24.461538+00:00 | Sorry to hear that, Harriet. Let me see if I can help you with that. Can you please verify your identity for me? |
2e8ec40876944139888a9e656f6d0013 | client | 2023-09-11T08:02:35.076923+00:00 | Sure, my name is Harriet, and my phone number is 555-1234. |
2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:02:40.153846+00:00 | Great, thank you for providing that information. I'm going to check on your account real quick. (pause) It looks like we have a note on your account that you've been having some issues with logging in. Have you tried resetting your password or using the "forgot password" feature? |
2e8ec40876944139888a9e656f6d0013 | client | 2023-09-11T08:03:02.307692+00:00 | Yeah, I've tried that a few times, but it stills still not working. |
2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:03:08.307692+00:00 | Okay, no problem. Let me try a few things on my end to (pause) It looks like there might be an issue with your account credentials. I'm going to send you a text message with a link to reset your password. Can you please click the instructions in the text message and give me a call back when you're done? |
2e8ec40876944139888a9e656f6d0013 | client | 2023-09-11T08:03:36+00:00 | Okay, sure. Thank you. |