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f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:53:14.461538+00:00 | Of course, Elida! We understand how important it is to stay connected while traveling. Let me see if I can help you with that. Can you tell me a bit more more about your travel plans and what specific issues you're experiencing with international roaming and call forwarding? |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:53:36.615384+00:00 | Sure, Amelia. I'll be traveling to Europe for two weeks, and I want to be sure that can receive calls and messages from my family and friends without anyurring any unexpected charges. I've tried setting up international roaming on my phone, but I'm not sure if it's working properly. Additionally, I'd like to forward my calls to my US number so that I can receive calls from my family and friends while I'm abroad. |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:54:10.769230+00:00 | Got it, Elida. I understand your concerns. Let me check on a few things for you. Can you please confirm your account information and phone number for me? That way, I can look into your account and see what might be causing the issues you're experiencing. |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:54:31.999999+00:00 | Sure thing, Amelia. My phone number is 555-1234, and my account PIN is 1234. |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:54:38.461537+00:00 | Great, Elida. Thank you for providing that information. I've checked on your account, and it looks like there may have been an issue with the international roaming settings on your phone. I'd going to go ahead and reset those settings for you, and that should take care of the problem. |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:55:01.538460+00:00 | Oh, great! Thank you so much, Amelia. That sounds like it should work. How long will it take for the changes to take effect? |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:55:12.615383+00:00 | The changes should take effect within the next few minutes, Elida. In the meantime, I recommend turning your phone off and then back on to ensure that the changes take effect properly. |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:55:27.384614+00:00 | Okay, got it. Thanks again, Amelia. I really appreciate your help. |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:55:32.461537+00:00 | You're welcome, Elida. It was my pleasure to assist you. Don't hesitate to reach out to us if you have any other questions or concerns while you're traveling. Have a great trip! |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:55:47.230768+00:00 | Thank you, Amelia. I will. Bye for now. |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:55:50.923076+00:00 | Goodbye, Elida. Thank you for choosing Union Mobile. Have a great day! |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:20:43+00:00 | Hello, thank you for calling Union Mobile' How may I assist you today? |
6279236945664058956df91437d65759 | client | 2023-12-06T13:20:49+00:00 | Hi, I have some questions about my data usage and would like to monitor my data plan. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:20:56.846154+00:00 | Of course, I'd be happy to help you with that. Can you please verify your identity so I can access your account information? |
6279236945664058956df91437d65759 | client | 2023-12-06T13:21:07.461539+00:00 | Sure, my name is Rocio and my phone number is 555-1234. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:21:12.538462+00:00 | Thank you, Rocio. I apologize, but I'm having trouble verifying your identity with the information you provided. Can you please provide me with your account PIN or the last four digits of the credit card associated file? |
6279236945664058956df91437d65759 | client | 2023-12-06T13:21:29.615385+00:00 | Oh, sorry about that. My account PIN is 1234. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:21:33.769231+00:00 | Great, thank you for providing that. Now, let's take a look at your data usage. Our system shows that you've used 70% of your monthly data allowance. Would you like me to walk you a text message with your current data usage or would you like me to walk you through our data monitoring app? |
6279236945664058956df91437d65759 | client | 2023-12-06T13:21:59.153846+00:00 | That's a lot higher than I expected. Can you walk me through the app, please? |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:22:06.076923+00:00 | Absolutely. Let me guide you through our data monitoring app. First, open the app and on your device and search for "Union Mobile Data Monitor". Once you've downloaded and installed the app, open it up and log in with your Union Mobile credentials. |
6279236945664058956df91437d65759 | client | 2023-12-06T13:22:25.923077+00:00 | Okay, I have it open now. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:22:28.692308+00:00 | Great! The app will display your current data usage and show you which apps are using the most data. You can set alerts to notify you when you're getting close to your limit and even track your data usage over time. Is there anything else I can assist you with today? |
6279236945664058956df91437d65759 | client | 2023-12-06T13:22:52.230770+00:00 | No, that's all. Thank you so much for your help, Classie. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:22:57.307693+00:00 | You're welcome, Rocio. It was my pleasure to assist you. Have you have any other questions or concerns in the future, don't hesitate to reach out to us. Have a great day! |
6279236945664058956df91437d65759 | client | 2023-12-06T13:23:12.076924+00:00 | Thanks you, I will. Bye for now. |
6279236945664058956df91437d65759 | agent | 2023-12-06T13:23:15.307693+00:00 | Goodbye, Rocio. Take you for choosing Union Mobile. |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:50:07+00:00 | Hello, thank you for reaching Union Mobile's 24/7 Phone Support. My name is Angelica, how can I assist you today? |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:50:16.230769+00:00 | Hi, I'm calling because I have some questions about my data usage and I want to monitor my data plan. |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:50:25.461538+00:00 | Of course, I'd be happy to help you with that. Can you please tell me a little bit more about your concerns and what you're trying to achieve? |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:50:38.384615+00:00 | Well, I've been noticing that my data usage has been really high lately and I'm not sure why. I want to make sure I'm not going over my limit and incurring any extra charges. |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:50:54.076923+00:00 | That's definitely understandable. Let me see if I can help you with that. Can you please confirm your account information and the type of plan you're on? |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:51:06.538461+00:00 | Sure, my account number is XXXXXXX and I'm on the Un5GB data plan. |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:51:12.538461+00:00 | Great, thank you for providing that information. Unfortunately, it looks like our system is currently experiencing technical technical difficulties and I'm unable to access your account information. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:51:24.999999+00:00 | (sighs) Okay, great can you transfer me to someone who who can help me then? |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:51:31.923076+00:00 | Absolutely, I apologize for the inconvenience. Let me transfer you to our Data Specialist team. They'll be able to assist you with monitoring your data usage and answering any questions you may have. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:51:47.153845+00:00 | (impatience evident) Fine, thank you. |
5154b3b6cd664d67a9f7d96a5783c0a1 | agent | 2023-12-06T11:51:49.461537+00:00 | Thank you for holding, Adan. I've transferred you to our Data Specialist team. They'll be with you shortly. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:51:57.769229+00:00 | (frustrated) Yes, I've already explained everything to the other representative. Can you just fix the problem now? |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:05.615383+00:00 | (sighs) Yes, my account number is XXXXXXX and I'm on the 5GB data plan. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:12.076921+00:00 | No, nothing has changed. I just want to make sure I'm not going over my limit. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:19.461536+00:00 | (disappointed) That's not what I wanted to hear. Can't you just give me a better deal on my plan or something? |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:29.153844+00:00 | (hesitant) I guess so. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:30.999998+00:00 | (sighs) Fine, yes. Do it. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:33.307690+00:00 | No, that's all. Thanks. |
5154b3b6cd664d67a9f7d96a5783c0a1 | client | 2023-12-06T11:52:35.153844+00:00 | (hangs up the phone) |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:31:59+00:00 | Good you for calling Union Mobile, my name is Reuben, and I'll be happy to assist you today. How can I help you, Alma? |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:32:10.076923+00:00 | Hi Reuben, I'm calling because I have some questions about my data usage and I want to monitor my data plan. I've been having some issues with going over my limit and I'm not sure why. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:32:26.692308+00:00 | I course, Alma. I understand how frustrating it can be to go over your data limit unexpectedly. Can you tell me a little bit more about your concerns and what you're hoping to achieve by monitoring your data plan? |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:32:44.692308+00:00 | Well, I've been noticing that my data usage has been really high lately, and I'm not sure why. I thought maybe there was a problem with my phone or something. I just want to be sure I'm not getting charged for data I didn't do. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:33:05.461539+00:00 | I completely understand. Let me see if I can help you with that. Can you tell me what type of phone you have and what operating of apps you typically use? That will help me better understand your data usage patterns. |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:33:24.384616+00:00 | Sure, I have an iPhone 12 and I mostly use social media apps like Facebook, Instagram, and Twitter, as well as streaming Maps and Spotify. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:33:35.923078+00:00 | Great, that helps me to get a better picture of your data usage. Have you considered using our data tracking feature on our website or through our mobile app? This would help you keep track of your data usage in real-time and set alerts for when you're approaching your limit. |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:33:59.000001+00:00 | No, I didn't know that existed't available. Can you walk me through how to set that up? |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:34:06.846155+00:00 | Absolutely. I'd be happy to help you with that. Let me just pull up the instructions on my end. Okay, so first you'll need to log in to your account on our website or mobile app. Once you're logged in, click on the "Data Usage" tab and then select "Track Data Alerts." From there, you can choose the threshold for your data usage and set up an alert to notify you when you're getting close to your limit. Would |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:34:43.307693+00:00 | That sounds great! Thank you so much for your help, Reuben. I feel much better now knowing that I'll be able to keep track of my data usage. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:34:56.230770+00:00 | You're welcome, Alma. It there anything else I can assist you with today? |
c8195fae98ab4e0b96f8cb7b61d9c774 | client | 2023-09-14T13:35:02.230770+00:00 | No, that's all for now. Thanks again for your help. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:35:06.846155+00:00 | Of're welcome. Have a great day, Alma. Thank you for choosing Union Mobile. |
c8195fae98ab4e0b96f8cb7b61d9c774 | agent | 2023-09-14T13:35:12.846155+00:00 | (document themselves) Okay, that was a relatively straightforward call. The customer had some questions about their data usage and I was able to help them set up data alerts on their account. I made sure to remain professional and courteous throughout the call, even though the customer's sentiment was negative at the beginning. I also verified sure to verify the customer's identity before providing any personal information or assistance. Overall, I think the call went well and I was able to provide the customer with the help they needed. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:25:30+00:00 | Hello, thank you for calling Union Mobile. My name is Sue, and I'll be happy to assist you with your concern. Can you please tell me what Reid, what seems to be the issue you're experiencing with your data usage or data plan? |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:25:49.846154+00:00 | Hi Sue, yeah, I'm having some trouble understanding my data usage and I wanted to monitor my data plan more closely. I've been trying to figure it out on my own, but it's just not making sense to me. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:26:07.846154+00:00 | I completely understand, Reid. Let me see what I can do to help. Can you please me a little bit more about your current data plan and how you're currently tracking your usage? |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:26:23.076923+00:00 | Well, I have the 5GB plan, I'm supposed to get alerts when I reach certain thresholds, but I haven't been receiving them. And when I try to check my usage online, it's not updating correctly. It says I've used like 2GB, but I know I've used way more than that. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:26:46.153846+00:00 | Okay, it sounds like there might be an issue with your account settings or possibly a technical problemitch. Let me see if I can help you troubleshoot this. Have you tried restarting your phone or checking for any software updates? |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:27:04.615384+00:00 | Yeah, I've tried all that already. And I've also tried contacting support through the chat feature on your website, but no one ever got back to me. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:27:17.076922+00:00 | Sorry to hear that, Reid. Let me see if I can escalate this issue for you. Can you please give me your account PIN so I can access your account and take a closer look? |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:27:33.230768+00:00 | Sure, it's [insert PIN]. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:27:35.076922+00:00 | Thank you, Reid. I'm going to put you on a brief hold while I investigate this further. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:27:42.923076+00:00 | Reid, I apologize for the wait. I've been able to locate your account and it looks like there was an issue with your data usage tracking. I've gone ahead and reset your data usage counter and you should start receiving alerts again when Additionally, I've credited your account with an extra 1GB of data to make up for the inconvenience. |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:28:10.615384+00:00 | Oh, great! Thank you so much, Sue. That really helps. But how do I know that this won't happen again? |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:28:19.846153+00:00 | I understand your concern, Reid. To prevent this from happening in the future, I recommend that you regularly check your data usage online or through our mobile app. You can also set up automatic alerts to notify you when you reach certain thresholds. And if you ever encounter this issue again, feel free to reach out to us and we'll be happy to assist you further. |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:28:50.307691+00:00 | Alright, that makes sense. Thanks for your help, Sue. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:28:54.461537+00:00 | You're welcome, Reid. Is there anything else I can assist you with today? |
96edfea0def14d80908e453174c6076b | client | 2023-11-24T08:29:00.461537+00:00 | No, that's all for now. Thanks again. |
96edfea0def14d80908e453174c6076b | agent | 2023-11-24T08:29:03.692306+00:00 | Great. I hope you have a wonderful day, Reid. Thank you for choosing Union Mobile. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:23:43+00:00 | Hello, thank you for calling Union Mobile. My name is Kris, how can I assist you today? |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:23:50.846154+00:00 | Hi Kris, I'm calling because I have some questions about my data usage and I want to monitor my data plan. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:24:00.538462+00:00 | Of course, Marion. I'd be happy to help you with that. Can you tell me a little bit more about your concerns? How you experiencing any issues with your data usage or are you just looking to keep a closer eye on your? |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:24:20.384616+00:00 | Yeah, I've been noticing that my data usage has been a bit higher than usual lately and I want to make sure I'm not going over my limit. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:24:33.307693+00:00 | That's understandable. Let me check on your account real quick to see if there' any issues. Can you please confirm your account PIN for me? |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:24:44.846155+00:00 | Sure, it's 1234. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:24:46.230770+00:00 | Great, thank you. Alright, I've pulled up your account and it looks like you're currently at 80% of your data limit for the month. Is there anything in particular that you think might be causing the high data usage? |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:25:04.230770+00:00 | Hmm, I'm not sure. I use my phone for work and personal stuff, so it could be anything. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:25:12.538462+00:00 | No worries, we can take a closer look together. Have you considered using our data monitoring tool that allowss available on our website? It can help you track your data usage and even set alerts for when you're getting close to your limit. |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:25:32.384616+00:00 | That sounds great! Can you walk me through how to use it? |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:25:37.923078+00:00 | Absolutely. Let me share the link with you and I'll talk you through the process-by-step process. First, you'll need to log in to your Union Mobile account on our website... |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:25:51.769232+00:00 | W, I see. This is really helpful! Thank you so much, Kris. |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:25:57.307694+00:00 | You're welcome, Marion. Is there anything else I can assist you with today? |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:26:03.307694+00:00 | Nope, that was my I needed. Thanks again! |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:26:07.000002+00:00 | You're welcome. Thank was my pleasure to help. Have a great day, Marion! |
512a9a0fa48c46a8a8b4a10d959cebe3 | client | 2023-11-25T15:26:13.000002+00:00 | Thanks too, Kris. Bye! |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:26:14.846156+00:00 | Next call, please! |
512a9a0fa48c46a8a8b4a10d959cebe3 | agent | 2023-11-25T15:26:16.230771+00:00 | Hello, thank you for calling Union Mobile. My name is Kris, how can I assist you today? |
951931c7486842959f2cad072929378b | agent | 2023-09-19T09:55:20+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Chrissy, how can I assist you today? |
951931c7486842959f2cad072929378b | client | 2023-09-19T09:55:29.230769+00:00 | Hi Chr I'm calling because I have some questions about my data usage and I want to monitor my data plan. |
951931c7486842959f2cad072929378b | agent | 2023-09-19T09:55:38.923077+00:00 | Of course, I'd be happy to help you with that. Can you tell me a little bit more about your concerns? Are you experiencing any charges or did you receive a notification that you've reached a data limit? |
951931c7486842959f2cad072929378b | client | 2023-09-19T09:55:56.461539+00:00 | Yeah, I got a notification that I've used most of my data and I'm worried that I might go over my limit. I'm not sure how much data I have left and I don't want to get charged extra. |
951931c7486842959f2cad072929378b | agent | 2023-09-19T09:56:14.461539+00:00 | I completely understand. Let me check on your account real quick to see where you stand. (pause) Okay, it looks like you're currently at 80% of your data limit. Is there anything in particular that you think might be using up your data? Streaming videos, downloading apps, or maybe a lot of social media use? |
951931c7486842959f2cad072929378b | client | 2023-09-19T09:56:39.846154+00:00 | Hmm, I do stream videos sometimes and I use social media a lot. But I thought I had unlimited data. |
951931c7486842959f2cad072929378b | agent | 2023-09-19T09:56:49.076923+00:00 | Unfortunately apologize for the confusion. Our, our unlimited data plan doesn't cover streaming video or audio services. However, we do offer add-ons that can give you more data for those specific uses. Would you like me to look into that option for you? |