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81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:48:32.538460+00:00 | You're welcome, Forest. Thank you for choosing Union Mobile. Have a great day and a safe trip. Goodbye. |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:48:40.846152+00:00 | Thanks, Rufus. Bye. |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:48:42.230767+00:00 | Bye, Forest. |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:20:10+00:00 | Hi Deborah, I'm having some trouble with international international roaming and call forwarding. I've been trying to figure this sorted out for hours, but I keep getting transferred to different people and no one seems to be able to help me. |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:20:28.923077+00:00 | Sorry to hear that, Tamika. Let me see what I can do to assist you. Can you please provide me with your account details so I can look into this for you? |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:20:43.692308+00:00 | Sure, my account number is XX1234567890. |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:20:46.461539+00:00 | Thank you, Tamika. I moment please while I check on your account. (pause) It appears that there is an issue with your international roaming settings. I'm going to need to transfer you to our international support team to get this resolved. |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:21:05.384616+00:00 | (frustrated) Another transfer? I've already been transferred three times and no one has been able to help me. Can't you just fix the problem yourself? |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:21:16.923078+00:00 | I understand your frustration, Tamika, but unfortunately, I don't have the capability to resolve this issue. Our international support team is special specifically to handle these types of issues, and they will be able to assist you further. |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:21:34.461540+00:00 | (sighs) Fine. Can you at least give me the phone number for the international support team so I can call them directly? |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:21:44.615386+00:00 | I apologize, but I'm unable to provide you with that information. You'll need to call our main customer service number and ask to be transferred to the international support team. |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:21:58.461540+00:00 | (exasperated) Okay, whatever. Can you for nothing, Deborah. |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:22:02.153848+00:00 | I apologize if I wasn't able to fully address your needs, Tamika. Is there anything else I can assist you with before we end this call? |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:22:14.153848+00:00 | No, just get me the the international person who can finally fix my problem. |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:22:20.615386+00:00 | Of course, I understand. I'll transfer you to our main customer service line now, and they'll be able to assist you further. Thank you for choosing Union Mobile. Have |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:22:34.000001+00:00 | (s under her breath) Not really sure choice when there's no other decent service provider available. |
31d23cf4dffb4951a0204210257a4a4f | agent | 2023-10-09T09:22:41.384616+00:00 | (ignoring the comment) Thank you for holding, Tamika. One've transferred you to our main customer service line. They a great day! |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:22:51.076924+00:00 | (to herself customer service representative) Hello? Yes, I need to speak to someone about international roaming and call forwarding. I've been transferred multiple times and no one has been able to help me. Can you please assist me? |
31d23cf4dffb4951a0204210257a4a4f | client | 2023-10-09T09:23:08.615386+00:00 | (sighs) Finally. I hope this person can actually help me. |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:25:13+00:00 | Hello, thank you for calling Union Mobile. My name is Jamie, and I'll be happy to assist you with your concern. Can you please tell me what's the reason for your call today? |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:25:28.230769+00:00 | Hi Jamie, I'm calling because I need help with international roaming or international call forwarding. I'm planning sure which one I need, but I'm planning a trip abroad and I want to make sure I can use my phone while I'm there. |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:25:47.615384+00:00 | Absolutely, we can definitely help you with that. Let me just check on a few things real quick. Can you tell me a little bit more about your trip? Which country are you traveling to and how long will you be there for? |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:26:07.461538+00:00 | Sure, I'm going to be in Germany for two weeks. |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:26:12.076923+00:00 | Got it! Okay, so based on that information, it sounds like international roaming would be the best option for you. With our international roaming plan, you'll be able to use your phone just like you would here in the states, with making and receiving calls, sending texts, and using data. |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:26:35.153846+00:00 | That sounds great! How do I set that up? |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:26:39.307692+00:00 | I can take care of that for you right now. Let me just access your account real quick. Okay, I see here you're currently on our Unlimited Plan. That that plan, you getll have access to unlimited talk, text, and data while you're abroad, as well as 5G coverage in over 30 countries. |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:27:03.769230+00:00 | That's amazing! What about call forwarding? Do I need to set that up separately? |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:27:10.230768+00:00 | Actually, call forwarding is actually included in our international roaming plan. So, if someone calls your number while you're abroad, it will automatically forward to your number of your choice. You can also that up when you arrivere abroad, or I can do it for you now if you'd like. |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:27:33.307691+00:00 | That's great, thank you! Can you also help me with setting up my voicemail? I want to make sure I don't miss any important messages while I'm away. |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:27:46.230768+00:00 | Of course! I can walk you through the process of setting up your voicemail real quick. First, you'll need to dial a appropriate number for your voicemail... |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:27:58.692306+00:00 | Alright, all's all set up now you now. Is there anything else I can assist you with today? |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:28:06.999998+00:00 | No, that's everything. Thank you so much for your help, Jamie! |
411506f917f74ec5bb9881a5b04cd730 | agent | 2023-12-08T08:28:12.076921+00:00 | You're welcome, Thomas! It was my pleasure to assist you. Just to recap, I've set up international roaming and call forwarding for your trip to Germany, and we've also set up your voicemail. If you have any other questions or concerns, feel free to give us a call back anytime. Have a great day! |
411506f917f74ec5bb9881a5b04cd730 | client | 2023-12-08T08:28:36.999998+00:00 | Thanks, Jamie. Have a great day! |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:05:12+00:00 | Hello, thank you for calling Union Mobile. My name is Melanie, and I'll be happy to assist you today. Can you please tell me what bringss wrong? |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:05:24.461538+00:00 | Hi Melanie, I'm calling because I'm having some issues with international roaming and call forwarding. I was promised that this would be resolved before, but it still hasn't been fixed. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:05:38.307692+00:00 | Sorry to hear that, Dena. Can you tell me more about the problem you're experiencing? Are you trying to use your phone abroad or are you having trouble receiving calls while youing? |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:05:53.076923+00:00 | Yeah, I'm trying to use my phone in Europe and I'm not able to make or receive calls. It's really frustrating because I was told this this would be taken care of already. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:06:08.307692+00:00 | I understand how frustrating that must be. Let me see what might be causing the issue. Can you please give me your account number and the specific details of your travel plans? |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:06:23.076923+00:00 | Sure, my account number is #1234567890. I'm currently in France and will be here for another week. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:06:30.923077+00:00 | Thank you, Dena. I've located your account and it looks like there was a miscommunication regarding the activation of your international roaming. I apologize for the inconvenience this has caused. |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:06:44.769231+00:00 | That's unacceptable! I was told that this would be taken care of before I left. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:06:51.692308+00:00 | I understand, and I assure you that we're going to get this resolved right away. I'm going to activate your international roaming now, and I'll also add a temporary note call forwarding feature to your account. This way allow you to receive calls while you're abroad. |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:07:12.923077+00:00 | Okay, that sounds good. But can you also make sure that I wonm not charged for any additional fees because |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:07:22.153846+00:00 | Of course, Dena. I'll make sure to waive any additional fees for international roaming and call forwarding during your trip. Is there anything else I can assist you with today? |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:07:36+00:00 | No, that's all. Thank you, Melanie. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:07:38.769231+00:00 | You're welcome, Dena. Have a great trip and enjoy your time in France. |
749ade80485046738ebf13802dc5d198 | client | 2023-09-15T17:07:44.769231+00:00 | Thanks, I will. Bye. |
749ade80485046738ebf13802dc5d198 | agent | 2023-09-15T17:07:46.615385+00:00 | Goode, Dena. Have a great day. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:42:02+00:00 | Hello, thank you for calling Union Mobile. My name is Ethie, and I'll be happy to assist you with your concern. Can you please tell me a little bit more about what you need help with regarding international roaming or call forwarding? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:42:21.384615+00:00 | Hi Ethie, yeah, I'm having some trouble setting up international roaming on my phone. I'm going to be traveling abroad soon and I want to make sure I can use my phone while I'm there. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:42:37.538461+00:00 | Of course, Corinna. Let me see what might be the issue. Can you tell me what type of phone you have and what kind of plan you're on? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:42:50.461538+00:00 | Sure, I have an iPhone 12 and I'm on the Unium Plan. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:42:56+00:00 | Al, let me check on that for you. One looks like your plan does include international roaming. Have you tried turning off your phone and then turning it back on again? Sometimes that can help resolve connectivity issues. |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:43:13.538462+00:00 | Yeah, I've tried that already. It's still not working. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:43:17.692308+00:00 | Alright, no problem. In that case, I'd recommend trying a different SIM card. We can send you a new one that you'd like. Would you like me to go ahead and process one to you? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:43:33.846154+00:00 | Yes, that would be great. Thank you. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:43:37.076923+00:00 | You're welcome. I justm also gone to go you a call back number in in case we get disconnected. Is that okay with you? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:43:48.153846+00:00 | Yes, that's fine. Thank you so much for your help, Ethie. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:43:53.230769+00:00 | You're very welcome, Corinna. I'm glad I could assist you. I'm going to go ahead and send that SIM card out you now away. Is there anything else I can help you with today? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:44:08.923077+00:00 | No, that was all. Thank you again. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:44:12.153846+00:00 | You're welcome, Corinna. Have a great day and enjoy your trip! |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:44:17.230769+00:00 | Hi, Corinna? I you still there? It looks like we got disconnected. I apologize for that. Just to confirm, I sent you a new SIM card and gave you a call back number in case we got disconnected. Did you receive that information? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:44:37.076923+00:00 | Yes, I did. Thank you so much for your help, Ethie. I really appreciate it. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:44:44+00:00 | You're very welcome, Corinna. I'm glad I could assist you. Is there anything else I can help you with today? |
a424e2400bd3459baa7522c6eb57f732 | client | 2023-09-17T16:44:53.230769+00:00 | No, that was all. Thank you again. |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:44:56.461538+00:00 | You're welcome, Corinna. Have a great day and enjoy your trip! |
a424e2400bd3459baa7522c6eb57f732 | agent | 2023-09-17T16:45:01.538461+00:00 | Thank you for calling Union Mobile. Is there anything else I can assist you with today? |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:04:33+00:00 | Good day, Willie! Welcome to Union Mobile's 24/7 Phone Support. How may I assist you today? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:04:40.384615+00:00 | Hi Lorena, I'm calling about my international roaming settings. I'm having some trouble with my calls being forwarded internationally. |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:04:49.153846+00:00 | Of course, Willie. I understand how frustrating that can be. Can you please provide me with your account details so I can look into this for you? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:05:01.615384+00:00 | Sure, my account number is 1234567890. |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:05:04.384615+00:00 | Great, thank you, Willie. I've located your account. It looks like you're trying to forward your calls to a number in Canada. Is that correct? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:05:15.923077+00:00 | Yes, that's right. But whenever I try to make a call, it just keeps ringing and never connects. |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:05:24.230769+00:00 | I apologize for the inconvenience,'re experiencing. Let me check on that for you. (pause) It seems that there was an issue with the international the number was entered. I'll need to update the number format for you. Can you please confirm the the number you're trying to forward calls to is +1-555-555-5555? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:05:48.230769+00:00 | Yes, that's correct. Thank you for catching that mistake |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:05:52.384615+00:00 | You're welcome, Willie. I've updated the number format for you. Try you please try making a call now and see if it goes through? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:06:03.461538+00:00 | Okay, hold on a moment... (pause) Yeah, it's working now! Thank you so much, Lorena. |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:06:10.384615+00:00 | You're very welcome, Willie. I'm glad I could assist you. Is there anything else I can help you with today? |
08fe33fdd4d54117bf13620fa44e8a91 | client | 2023-10-31T11:06:19.615384+00:00 | No, that was the only issue I was having. Thanks again for your help. |
08fe33fdd4d54117bf13620fa44e8a91 | agent | 2023-10-31T11:06:26.076922+00:00 | You're welcome, Willie. Thank you for choosing Union Mobile. Have a great day! |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:15:30+00:00 | Good day, thank you for calling Union Mobile. My name is Celeste, how may I assist you today? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:15:38.307692+00:00 | Hi Celeste, I'm calling about my international roaming settings. I'm planning a trip abroad and I want to make sure my phone works properly while I'm there. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:15:50.769230+00:00 | Of course, Monte. Can you please confirm your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:16:04.153845+00:00 | Sure, my account PIN is 1234. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:16:06.923076+00:00 | Great, thank you for providing that. Now, let's get started with your international roaming settings. Can you tell me which country you'll be traveling to and for how long? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:16:20.307691+00:00 | I'll be going to Japan for two weeks. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:16:23.999999+00:00 | Alright, no problem. We offer different international roaming plans that can suit your needs. Would you like me to explain the options we have available? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:16:35.538461+00:00 | Yes, please do. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:16:36.923076+00:00 | Sure thing. Our basic plan includes unlimited data and calls to the US, Canada, and Mexico, as well as discounted rates for texts and calls to other countries. Our premium plan offers additional more features, such as 5G coverage and higher data speeds. Which plan sounds more suitable for your needs? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:17:00.461538+00:00 | The premium plan sounds good. How much does it cost? |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:17:05.076923+00:00 | The premium plan is $60 per month, However, since you'll only be traveling for two weeks, I can offer you a temporary upgrade to the premium plan for a prorated fee of $30. Would you like me to add that to your account? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:17:24.923077+00:00 | That sounds great, yes please. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:17:27.230769+00:00 | Excellent. I've updated your account with the temporary premium plan. Is there anything else I can assist you with? |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:17:36+00:00 | No, that's all. Thank you so much for your help, Celeste. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:17:41.076923+00:00 | You're welcome, Monte. It was my pleasure to assist you. Don't hesitate to reach out if you have any further questions or concerns while you're abroad. Have a great trip! |
d4740e9d52c2432a8fc28aa39a73f97d | client | 2023-12-01T11:17:54.923077+00:00 | Thanks, I will. Bye for now. |
d4740e9d52c2432a8fc28aa39a73f97d | agent | 2023-12-01T11:17:57.692308+00:00 | Goodbye, Monte. Have a great day. |
f249ad68b2634776b5d1085bdc13d60b | agent | 2023-11-20T10:52:38+00:00 | Hello, thank you for calling Union Mobile.s 24/7 Phone Support. My name is Amelia, and I'll be happy to assist you today. Can you please tell me, Elida, what seems to be the issue you're experiencing with your mobile service? |
f249ad68b2634776b5d1085bdc13d60b | client | 2023-11-20T10:52:56.461538+00:00 | Hi Amelia, thanks for picking up my call. I'm having some trouble with international roaming and call forwarding. I'm planning a trip abroad and want to make sure I can stay connected with my family and friends back home. |