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eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:18:54+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Stephanie, how can I assist you today? |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:19:03.230769+00:00 | Hi Stephanie, I'm calling because I need help with international roaming or international call forwarding. I'm planning a trip abroad and want to make sure I can stay connected with my family and friends. |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:19:18.923077+00:00 | Of course, Cortney! I'd be happy to help you with that. Can you tell provide me a little bit more about your travel plans and what you're looking to do with your phone while you're abroad? That way, I can better understand your needs and provide you with the best solution. |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:19:42.461539+00:00 | Sure thing! I'll be traveling to Europe for two weeks and I'd like to be able to make and receive calls and texts from my US number, as well as use my data plan while I'm there. |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:19:59.538462+00:00 | Got it! We offer a few different options for international roaming and call forwarding, so let me walk you through them and quick. Our most popular option is our International Roaming Plan, which allows you to use your phone just like you would at home, with voice, text, and data coverage in over 200 countries. We also have a Call Forwarding feature that allows you to forward your US number to an international number, so you can receive calls and texts on a local number while you're abroad. Which option sounds like it might work best for you? |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:20:44.769231+00:00 | Hmm, I think the International Roaming Plan might be the way option for me. Can you tell me a little bit more about the rates and fees associated with that plan? |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:20:59.076923+00:00 | Absolutely! Our International Roaming Plan offers competitive rates for voice, text, and data usage while abroad. You can find all of the rates and fees for our website, by logging our mobile app. We also offer a handy tool that allows you to estimate your costs based on your specific travel plans. Would you like me to walk you through how to use that tool? |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:21:29.076923+00:00 | Yes, that would be great, thank you! |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:21:32.307692+00:00 | Great! Let me pull up the tool real quick. Okay, so here's how it works: you simply enter the country or countries you'll be visiting, the dates of your trip, and the type of device you'll be using. Based on that information, we'll provide you with an estimated cost of your ro roaming charges. This way, you can plan ahead and avoid any surprise charges on your bill. |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:22:03.692307+00:00 | That's really helpful, thank you! I think I'll go ahead and sign up for the International Roaming Plan. Can you help me with that? |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:22:14.769230+00:00 | Of course! I'll go ahead and add the plan to your account. Is there anything else I can assist you with today, Cortney? |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:22:25.384615+00:00 | Nope, that's it! Thank you so much for your help, Stephanie. |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:22:30.461538+00:00 | You're welcome, Cortney! It was my pleasure to assist you. Don't hesitate to reach out if you have any other questions or concerns while you're abroad. Have a great trip! |
eb77ca6e206e4045a9ea4201877f34d8 | client | 2023-10-20T13:22:44.307692+00:00 | Thanks, Stephanie! I will. Bye for now! |
eb77ca6e206e4045a9ea4201877f34d8 | agent | 2023-10-20T13:22:47.538461+00:00 | Bye, Cortney! Thank you for choosing Union Mobile. Have a great day! |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:52:30+00:00 | Hello, thank you for calling Union Mobile. My name is Abdullah, how can I assist you today? |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:52:37.846154+00:00 | Hi Abdullah, I'm calling about my international roaming settings call forwarding. I'm having some issues with it. |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:52:45.692308+00:00 | Sorry to hear that, Albertha. Can you tell me more about the issue you're experiencing? |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:52:52.615385+00:00 | Well, I'm trying to activ my phone abroad and it's not working properly. I'm also having trouble setting call forwarding. |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:53:01.846154+00:00 | Okay, let me see what might be the problem. Can you tell give me your account information and the specific details of the issue you're facing? |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:53:13.846154+00:00 | Sure, my account number is #1234567890. When I try to make calls, it says "call failed" and when I try to receive calls, it goes straight to voicemail. |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:53:26.769231+00:00 | Thank you for providing that information, Albertha. I apologize for the inconvenience you're experiencing. It seems like there might be an issue with your international roaming settings. Let me check on that for you. |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:53:42.461539+00:00 | Thank you, Abdullah. I appreciate your help. |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:53:45.692308+00:00 | Of course, Albertha. I've happy to assist you. Just looks like there was an error in your international roaming settings. I'm going to go ahead and reset them for you. |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:53:59.538462+00:00 | Oh, great! Will that fix the call forwarding issue too? |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:54:04.153847+00:00 | Yes, that should take care of both issues. I'll also make sure to update your account information to reflect the changes. |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:54:13.846155+00:00 | That sounds good. How long will it take for the changes to take effect? |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:54:20.307693+00:00 | The changes should take effect within the next few minutes. In the meantime, I recommend restarting your phone off and back back on to ensure the updates take applied correctly. |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:54:34.153847+00:00 | Okay, got it. Thank you so much for your help, Abdullah. |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:54:39.230770+00:00 | You're welcome, Albertha. Is there anything else I can assist you with today? |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:54:45.230770+00:00 | No, that wass all for now. Thanks again! |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:54:48.923078+00:00 | You're welcome. Have a great day, Albertha. |
91bb7f5675484ed79c8dd4d6fa62e956 | client | 2023-11-20T12:54:52.153847+00:00 | You too, Abdullah. Bye! |
91bb7f5675484ed79c8dd4d6fa62e956 | agent | 2023-11-20T12:54:54.000001+00:00 | Bye! |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:26:29+00:00 | Hi Ivory, I'm calling because I need help with international roaming or international call forwarding. I'm planning a trip abroad and I want to make sure I can stay connected with my family and friends. |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:26:45.153846+00:00 | Of course, Assunta. I'd be happy to help you with that. Can you tell me a little bit more about your travel plans and what you're looking to do with your phone while you're abroad? That way, I can better understand your needs and provide you with the best options. |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:27:08.230769+00:00 | Sure. I'll be traveling to Europe for two weeks and I want to be able to make and receive calls and texts from my US number. I also want to use my data to access the internet and use maps. |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:27:26.692307+00:00 | Got it. We on your requirements, it sounds like our International Roaming plan would be the best option for you. With this plan, you'll be able to use your phone just like you would at home, with you'll have access to data, voice, and text messaging while over 200 countries around the world. |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:27:51.153845+00:00 | That sounds great! How much does it cost? |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:27:54.846153+00:00 | The cost of our International Roaming plan varies depending on the country you're visiting and the duration of time you'll be abroad. However you give me an idea of which countries you'll be visiting and how how long? |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:28:12.384615+00:00 | Sure. I'll be spending a week in Italy and a week in Spain. |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:28:18.384615+00:00 | Great! Based on that information, I can recommend you two different options. Our Standard International Roaming plan costs $5 per day and includes 100MB of data, 10 minutes of talk, and 10 texts. Our Premium International Roaming plan costs $10 per day and includes 500MB of data, 30 minutes of talk, and 30 texts. You can also add additional data packs for $25 per GB. |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:28:48.384615+00:00 | Hmm, that's a bit more expensive than I was hoping for. Is there anything else you can offer me? |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:28:57.153846+00:00 | I understand that the cost can be a bit steep. Unfortunately, we don't have any other international roaming plans that would fit your needs. However, I can offer you some alternative options. You could consider purchasing a local SIM card when you arrive in Europe, which would allow you to make local calls and texts at a lower rate. Or, you could use Wi-Fi whenever available to avoid using data on your phone. Additionally, you could also use messaging apps like WhatsApp or Facebook Messenger to communicate with your family and friends instead of making traditional calls or texts. |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:29:42.846154+00:00 | That's helpful, thank you. I think I'll look into purch a local SIM card and using Wi-Fi as much as possible. Can you help me more about how to do that? |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:29:57.153846+00:00 | Absolutely! Purchasing a local SIM card is a great way to save money on international calls and texts. You can purchase a SIM card at a local convenience store or electronics retailer once you arrive in Europe. Just make sure to check compatibility with your device before purchasing. As for Wi-Fi, many cafes, restaurants, and hotels offer free or low-cost Wi-Fi, You can also look into public Wi-Fi networks available the cities you'll be visiting. Just be sure to use a VPN to protect your data when connecting to public Wi-Fi. |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:30:39.153846+00:00 | That's really, thank you so much for your help, Ivory. I feel much more prepared for my trip now. |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:30:47.923077+00:00 | You're welcome, Assunta. It was my pleasure to assist you. Don't hesitate to reach out if you have any further questions or concerns. Have a great trip! |
b4cf5bc407f846ff907cd84a83ca6690 | client | 2023-11-24T08:31:00.384615+00:00 | Thank you, I won't. Bye for now. |
b4cf5bc407f846ff907cd84a83ca6690 | agent | 2023-11-24T08:31:03.615384+00:00 | Goode, Assunta. Have a great day! |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:23:30+00:00 | Hello Julius, welcome back to Union Mobile.s 24/7 Phone Support. My apologies for the inconvenience you experienced with. How can I assist you today? |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:23:41.076923+00:00 | Hi Mohammad, thank you for picking up my call again. I'm having some issues with international roaming and call forwarding. I'm planning to trip abroad and want to make sure I have everything set up correctly. |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:23:57.692308+00:00 | Of course, Julius. I'd be happy to help you with that. Can you tell me a little bit more about your travel plans and what you're trying to achieve with international roaming and call forwarding? That way, I can better understand your needs and provide you with the most appropriate solution. |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:24:21.230770+00:00 | Sure, Mohammad. I'll be traveling to Europe for a month weeks and want to make sure I can use my phone while I'm there. I also want to forward my calls to my US number so that I don't miss any important calls while clients or family members. |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:24:43.384616+00:00 | Got it. We offer a variety of international roaming plans that can help you stay connected while you're abroad. Additionally, we can set up call forwarding for you, so that your calls are directed to your US number. Let me check on the available options for your specific account. |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:25:06.000001+00:00 | That sounds great, Mohammad. Thank you also tell me about any additional fees or charges I might incur while using international roaming? I want to make sure I'm aware of all the costs involved. |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:25:21.692309+00:00 | Absolutely, Julius. Our international roaming plans come with different data, voice, and text allowances, and there may be additional charges for exceeding those limits. I, I can help you choose the plan that best fits your needs and budget. Would you like me to go over the available plans and pricing with you? |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:25:46.153847+00:00 | Yes, please do. I want to make an informed decision. |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:25:50.769232+00:00 | Great! Let me pull up the information of our international roaming plans. We have three different options: a Basic Plan, the Premium Plan, and the Elite Plan. The main difference between them is the amount of data, voice minutes, and texts included. Which one do you think would work best for you? |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:26:14.769232+00:00 | Hmm, that's a tough choice. Can you tell me a quick summary of each plan? |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:26:21.692309+00:00 | Sure thing. The Basic Plan offers 500MB of data, 100 voice minutes, and 100 texts for $30 per month. The Premium Plan includes 1 GB of data, 300 voice minutes, and 300 texts for $60 per month. And the Elite Plan provides 2GB of data, 500 voice minutes, and 500 texts for $90 per month. |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:26:47.076924+00:00 | I think the Premium Plan would work best for me. Can you tell me more about the call forwarding feature? |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:26:56.307693+00:00 | Certainly! With call forwarding, you can redirect incoming calls from your mobile number to any other number you choose, such as your US number. This way, you won't miss any important calls while you're abroad. The feature is be activated and deactivated at any time, and it's included in all of our international roaming plans. |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:27:21.692308+00:00 | That's great to hear. Can you walk me through the process of setting up call forwarding? |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:27:29.076923+00:00 | Of course! To set up call forwarding, simply dial *72 followed by the 10-digit phone number you want to forward your calls to. Then press the call button. Once the call is answered, your calls will be automaticallyed to that number. When deactivate call forwarding, dial *73. It's that easy! |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:27:52.153846+00:00 | Thanks for the instructions, Mohammad. I think I'll opt for the Premium Plan with call forwarding. Can you take care of the setup for me? |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:28:03.692308+00:00 | Absolutely, Julius. I'll go ahead and set up the Premium Plan and call forwarding for you right away. Is there anything else I can assist you with today? |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:28:16.615385+00:00 | No, that's all for now. Thank you so much for your help, Mohammad. I really appreciate it. |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:28:24.461539+00:00 | You're welcome, Julius. It was my pleasure to assist you. Don't hesitate to reach out if you have any further questions or concerns. Have a great day and a wonderful trip! |
0c5a1e4d9d274189ab27ba45f513fc6f | client | 2023-11-15T17:28:38.769231+00:00 | Thank you, Mohammad. You too! |
0c5a1e4d9d274189ab27ba45f513fc6f | agent | 2023-11-15T17:28:41.076923+00:00 | Bybye, Julius. Have a great day! |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:01:34+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Tiffany, how can I assist you today? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:01:43.230769+00:00 | Hi Tiffany, I'm calling because I need help with international roaming or international call forwarding. I'm planning a trip abroad and want to make sure I can stay connected with my family and friends. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:01:58.923077+00:00 | Of course, Reatha. Let me see what options are have available for you. Can you tell me a little bit more about your travel plans? Which country will you be visiting and for how long? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:02:15.076923+00:00 | Sure, I'll be traveling to Germany for two weeks. I'd like to be able to make and receive calls and texts while I'm there, and also have access to data. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:02:28.923077+00:00 | Al it! We offer a variety of international roaming plans that can fit your needs. Our most popular plan is our International Roaming Package, which includes 500MB of data, 50 minutes of talk time, and 50 texts for $40 per month. Would you like me to add that to your account? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:02:52.461539+00:00 | That sounds good. but can you also help me set up international call forwarding? I want to be able to receive calls from the US on my German number. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:03:05.846154+00:00 | Yes, no problem. I can help that up for you as well. We's a one-time fee of $10 and then $5 per month. Would you like me to proceed that to your account as well? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:03:22+00:00 | Yes, please. And can you also me through the process of setting up call forwarding? |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:03:28.923077+00:00 | Certainly. I'll need to verify some account first. Can you please provide me with your account PIN? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:03:36.769231+00:00 | Sure, it's 1234. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:03:38.153846+00:00 | Great. thank've verified your account. Now, to me walk you through the steps to set up international call forwarding. First, you'll need to dial *869 from from your device phone. Then, enter the German number number you'd like to forward calls to, followed by the # sign. Finally, press the call button to activate the service. Is there anything else I can assist you with today, Reatha? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:04:09.076923+00:00 | No, that's all. Thank you so much for your help, Tiffany. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:04:14.153846+00:00 | You're welcome, Reatha. Have a great trip! Is there anything else I can assist you with today? |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:04:22+00:00 | No, that's all. Thank you again. |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:04:24.769231+00:00 | Youright, I'll go ahead and process the changes to your account. You international roaming package and call forwarding will be active as your trip. Thank you for choosing Union Mobile, Reatha. Have a great day! |
12eb05472f9d4b7c9d5e4d805be09889 | client | 2023-10-12T08:04:40.923077+00:00 | Thank you, Tiffany. You too! |
12eb05472f9d4b7c9d5e4d805be09889 | agent | 2023-10-12T08:04:43.230769+00:00 | Thank you, Reatha. Goodbye! |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:46:39+00:00 | Hello, thank you for calling Union Mobile. My name is Rufus, how can I assist you today? |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:46:46.846154+00:00 | Hi Rufus, I'm having about my international roaming settings. I'm going to be traveling abroad soon and I want to make sure my phone works properly. |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:46:58.846154+00:00 | Of course, Forest. Let me check on that for you. Can you please tell me your account number. and the country you'll be visiting? |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:47:09.923077+00:00 | Sure, my account number is 1234567890 and I'll be visiting Japan. |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:47:15+00:00 | Great, I've checked on your account and it looks like you have international roaming enabled. You should be able to use your phone normally Japan without any issues. |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:47:27.923077+00:00 | That's great to hear. But about call forwarding? I want to be able to receive calls from the US while I'm abroad. |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:47:38.076923+00:00 | No problem, Forest. I can enable international call forwarding for you. Would you like to set up a specific number for call forwarding or would all incoming forwarded to your voicemail? |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:47:52.384615+00:00 | I'd like to set up a specific number. Can you give me a number that I can give out to people? |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:48:02.076923+00:00 | Certainly! Forest. I've generated a unique number for you. It's 00-digit234-5678. You can give this number out to anyone who needs to reach you while you're abroad. |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:48:14.538461+00:00 | Perfect, thank you so much Rufus. Is there anything else I need to do? |
81f4155a9fac4570a0963992dd4af7a6 | agent | 2023-12-26T09:48:20.999999+00:00 | No, that's all taken care of. Just there anything else I can assist you with today, |
81f4155a9fac4570a0963992dd4af7a6 | client | 2023-12-26T09:48:28.384614+00:00 | No, that's all. Thank you for your help, Rufus. |