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35670558076c4d8fa9c90df8cedf7747 | agent | 2023-09-21T13:51:02.538461+00:00 | You're welcome. Have a great day, Allyssa. |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:08:32+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Gwendolyn, how can I assist you today? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:08:41.230769+00:00 | Of course, Elizabeth! I'd be happy to help. Can you please provide me with your account information so I can verify your identity? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:08:51.846154+00:00 | Thank you, Elizabeth. I'm just unable to verify your identity with the information you'. Can you please provide me with a different form of identification? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:09:03.384616+00:00 | Thank apologize, but I'm still unable to verify your identity with that information. Can you please provide me with a different form of identification, such as your phone number or email address associated with your account? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:09:20.000001+00:00 | Thank you, Elizabeth. I've successfully able to verify your identity. How can I assist you with configuring your settings? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:09:28.769232+00:00 | Absolutely! I set up your email account on your new phone, you'll need to go to your phone's settings app, then select "Email" and choose your email provider. From there, you'll be prompted to enter your email address and password. Once you've entered that information, your phone will automatically configure your email settings. |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:09:53.230770+00:00 | You're welcome, Elizabeth. Is there anything else I can assist you with today? |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:09:59.230770+00:00 | You're welcome! It was my pleasure to assist you. Have a great day, Elizabeth! |
44ed39241cea4dd6865cc59c2b97ad64 | agent | 2023-11-02T10:10:05.692308+00:00 | Goodbye, Elizabeth! Thank you for choosing Union Mobile for your mobile service needs. If you have any further questions or concerns, don't hesitate to reach us back at any time. We're always here to help. |
32887d175bf64f5c92897839c477be75 | client | 2023-11-30T12:38:27+00:00 | Hi, I'm calling about my Union Mobile service. I need help setting up my new phone. |
32887d175bf64f5c92897839c477be75 | agent | 2023-11-30T12:38:34.384615+00:00 | Hi Daphne, sorry to hear that you're having trouble with your phone. My name is Myles and I'll do my best to assist you. Can you tell me a little bit more about what you need help with? |
32887d175bf64f5c92897839c477be75 | client | 2023-11-30T12:38:51.923077+00:00 | Yeah, sure. I just got a new phone and I'm not sure how to set it up. I'm having trouble with the Wi-Fi connection and I'm not sure how to configure my settings. |
32887d175bf64f5c92897839c477be75 | agent | 2023-11-30T12:39:07.153846+00:00 | No problem, Daphne. I understand how frustrating it can be when you're trying to get started with a new device. Unfortunately, our don't have the capability to assist with device setup and configuration. You'll need to contact our technical support team for assistance. They'll be able to walk you through the process and get you up and running in no time. |
32887d175bf64f5c92897839c477be75 | client | 2023-11-30T12:39:35.307692+00:00 | Oh, okay. That's disappointing. Can you give me the number for technical support? |
32887d175bf64f5c92897839c477be75 | agent | 2023-11-30T12:39:41.307692+00:00 | Of course, Daphne. The number for technical support is 1-800-123-4567. They're available 24/7 to assist you. |
32887d175bf64f5c92897839c477be75 | client | 2023-11-30T12:39:48.692307+00:00 | Okay, great. Thank for letting me know. |
32887d175bf64f5c92897839c477be75 | agent | 2023-11-30T12:39:51.923076+00:00 | You're welcome, Daphne. I apologize again for not being able to assist you directly. If you have any other questions or concerns, feel free to reach out to us at any time. Have a great day! |
32887d175bf64f5c92897839c477be75 | client | 2023-11-30T12:40:08.538461+00:00 | Thanks, Myles. Bye for now. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:51:34+00:00 | Hello, thank you for calling Union Mobile's 24/7 phone support. My name is Odie, and I'll be happy to assist you with. Can you please tell me a little bit more about the reason for your call? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:51:51.076923+00:00 | Hi Odie, yeah, I havem calling because I have some questions about my bill and I want to dispute a charge. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:52:00.769231+00:00 | Okay, I understand. Can you please provide me with your account number so I can look into this for you? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:52:10+00:00 | Sure, it's #1234567890. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:52:11.384615+00:00 | Great, thank you. Now, can you tell me more about the charge you're disputing? What's the date of the charge and the's the amount? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:52:22.461538+00:00 | It's from last month, and it's for $50. I don't remember making any calls or sending any messages that would cost that much. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:52:33.076923+00:00 | I see. Let me check on that for you. (pause) Okay, it looks like the charge is for data usage. Is it possible that you used data without realizing it? Maybe you accidentally left your data on while you were abroad or something? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:52:52.923077+00:00 | No, I'm sure I didn't use any data. I'm very careful with my data usage. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:52:59.846154+00:00 | Alright, no problem. In that case, I can offer you a couple of options. We can either credit the amount back to your account, or we can investigate further to see if there's any error on our part. Which option would you prefer? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:53:19.692308+00:00 | I think I'd like to dispute the amount credited back to my account, |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:53:25.692308+00:00 | Great, I can take care of that for you right away. (pause) Okay, I've processed the creditund. You should see the credit on your next bill. Is there anything else I can assist you with today? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:53:42.307693+00:00 | Actually, yes. I've been having some issues with my service lately. I've been experiencing dropped calls and slow data speeds. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:53:51.538462+00:00 | Sorry to hear that. Let me see what I can help you troubleshoot the issue. ( you tried restarting your phone or checking for software updates? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:54:03.538462+00:00 | Yes, I've tried both of those things and the issues persist. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:54:08.615385+00:00 | Alright, I'm going to escalate this to our technical team. They'll be in touch with you within the next 24 hours to help resolve the issue. In the meantime, is there anything else I can assist you with? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:54:26.153847+00:00 | No, that's all for now. Thank you for your help, Odie. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:54:31.230770+00:00 | You're welcome, Ursula. Is there anything else I can do to assist you today? |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:54:37.692308+00:00 | No, that's all. Thanks you again. |
3e0ef3505c954e92b58cbdf37dfc0893 | agent | 2023-09-22T08:54:40.461539+00:00 | Alright then, have a great day, Ursula. Thank you for choosing Union Mobile. |
3e0ef3505c954e92b58cbdf37dfc0893 | client | 2023-09-22T08:54:46.461539+00:00 | Thank you, Odie. Goodbye. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T09:58:19+00:00 | Hello, thank you for calling Union Mobile. My name is Bella, and I'll be happy to assist you today. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T09:58:39.769231+00:00 | Hi Bella, my apologies for calling back. I was on hold for a while and got disconnected. My account PIN is 1234. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T09:58:49.923077+00:00 | No problem at all, Oliver. I apologize for the inconvenience. Thank you for providing your PIN. How can I assist you today? Do you have any questions about your bill or would you like to dispute a charge? |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T09:59:07.461539+00:00 | Yes, I have a question about my latest bill. I was charged for an international call that I didn't make. Can'd like to dispute that charge. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T09:59:19.461539+00:00 | Of course, Oliver. I understand. Can you please provide me with more date and time of the call in question, as well as the number that was dialed? |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T09:59:32.384616+00:00 | Sure, it was on January 5th at around 3 PM. The number that was dialed was +1 800-123-4567. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T09:59:40.692308+00:00 | Thank you for providing that information, Oliver. I've going to check on that for you. Maypause) It looks like the charge was made from a different phone number, not yours. I apologize for the mistake. I'm going to go ahead and remove that charge from your bill. |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T10:00:02.384616+00:00 | Oh, great! Thank you so much, Bella. That's a huge relief. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T10:00:07.461539+00:00 | You're welcome, Oliver. Is there anything else I can assist you with today? |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T10:00:13.461539+00:00 | No, that was my only concern. Thanks again for your help. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T10:00:18.538462+00:00 | You're welcome, Thank you for choosing Union Mobile, and have a great day! |
4bd78ed9a56c484d9e174638abced104 | client | 2023-09-10T10:00:24.538462+00:00 | Thank do, thanks. Bye now. |
4bd78ed9a56c484d9e174638abced104 | agent | 2023-09-10T10:00:26.846154+00:00 | Goodbye, Oliver. Have a great day! ( |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:36:35+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Ronda, how can I assist you today? |
97ab221b7eb347279366033f1bec9bc1 | client | 2023-10-17T10:36:44.230769+00:00 | Hi Ronda, I'm calling about my bill. I have some questions and concerns about a charge that I don't think is correct. |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:36:54.384615+00:00 | Of course, Ihmad. I'd be happy to help you with that. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
97ab221b7eb347279366033f1bec9bc1 | client | 2023-10-17T10:37:11.461538+00:00 | Sure, my account PIN is 1234. |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:37:14.230769+00:00 | Great, Ahmad. Now, can you tell me more about the charge you're disputing? What is the date of the charge and the amount? |
97ab221b7eb347279366033f1bec9bc1 | client | 2023-10-17T10:37:24.846154+00:00 | The charge was on January 15th for $20. It's a fee for international roaming, but I didn't use my phone when I was abroad. I'm sure it's just a mistake. |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:37:38.692308+00:00 | I understand, concern, Ahmad. Let me check on that for you. (pause) Okay, I've checked your account and it looks like the charge is indeed incorrect. We apologize for the mistake. I'll go ahead and reverse the charge for you. |
97ab221b7eb347279366033f1bec9bc1 | client | 2023-10-17T10:37:57.153846+00:00 | Oh, thank you so much! That's great to hear. |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:38:01.307692+00:00 | You're welcome, Ahmad. Is there anything else I can assist you with today? |
97ab221b7eb347279366033f1bec9bc1 | client | 2023-10-17T10:38:07.307692+00:00 | No, that was my only concern. Thank you again for your help, Ronda. |
97ab221b7eb347279366033f1bec9bc1 | agent | 2023-10-17T10:38:13.307692+00:00 | You're welcome, Ahmad. Have a great day and thank you for choosing Union Mobile. |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:54:38+00:00 | Hello, thank you for calling Union Mobile. My name is Briana, how I'll be assisting you today. Can you please provide me the reason for your call? |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:54:50.461538+00:00 | Hi Briana, thanks for picking up my call again. I was just talking to someone else, but we got disconnected. I have some questions about my bill and I'd like to dispute a charge. |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:55:06.153846+00:00 | Sorry to hear that you got disconnected. No problemries, I'm here to help you now. Can you please tell me with your account number so I can look into your bill and assist you with the dispute? |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:55:23.230769+00:00 | Sure, it's #1234567890. |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:55:24.615384+00:00 | Great, I have your account pulled up now. Can you please tell me more about the charge you're disputing? What's the date of the charge and the amount? |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:55:37.538461+00:00 | It charge was on January 15th, and it's for $20. I don't authorize this charge, and I don't even know what it's for. |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:55:48.153846+00:00 | I understand, Tessie. I've investigated the charge, and it appears to be a mistaken data charge. I apologize for the inconvenience. I'd happy to reverse the charge and credit the amount back to your account. Would you like me to do that? |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:56:07.538461+00:00 | Yes, that would be great, Thank you so much! |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:56:11.692307+00:00 | You're welcome. Is there anything else I can assist you with today? |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:56:17.230769+00:00 | No, that was my only concern. Thanks again for Briana. |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:56:21.846154+00:00 | You're welcome, Tessie. I apologize again for the incon and and I'm glad we could resolve the issue for you. If you have any other questions or concerns in the future, feel free to reach out to us at any time. Have a great day! |
179128b0382748e2acb9aac6b40fb852 | client | 2023-11-02T12:56:42.615385+00:00 | Thank you, Briana. You too! |
179128b0382748e2acb9aac6b40fb852 | agent | 2023-11-02T12:56:44.923077+00:00 | Thank you, Tessie. Goodbye. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:08:16+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Janet, how can I assist you today? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:08:25.230769+00:00 | Hi Janet, I'm calling because I have some questions about my bill and I'd like to dispute a charge. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:08:34+00:00 | Of course, Alfredo. Can you please provide me with your account PIN or the last four digits of the credit card associated with your account so I can verify your identity? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:08:48.307692+00:00 | Sure, it's (provides the information). |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:08:50.615384+00:00 | Thank you, Alfredo. Now, can you tell me more about the issue with your bill? Which charge are you disputing and why? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:09:00.769230+00:00 | Well, I was charged for an international call that I didn't make. I'm sure it must be a mistake. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:09:09.538461+00:00 | Sorry to hear that, Alfredo. Let me see on that for you. Can you please provide me with the date and time of the call, as well as the number that was dia? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:09:24.769230+00:00 | (Provides the information) |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:09:26.153845+00:00 | Thank you, Alfredo. I've checked on the call and it appears that it was indeed made from your phone. However, I understand that you're saying you didn't make the call. In this case, we can offer you a complimentary international calling plan that will cover the cost of the call. Would you like me to add that to your account? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:09:53.846153+00:00 | No, I don't want the calling plan. I just want the charge removed from my bill. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:10:01.230768+00:00 | I understand, Alfredo. Unfortunately, I the call was made from your phone, we cannot remove the charge from your bill. However, I can offer you a one-time courtesy adjust of $10 to offset the cost of the call. Would you like me to apply that to your account? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:10:23.384614+00:00 | ThatPauses) I guess that's better than nothing. Yes, go ahead and apply the credit. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:10:29.846152+00:00 | Great, I've applied the credit to your account. Is there anything else I can assist you with today, Alfredo? |
2fe61d3084074f4d83112ef0ca3e6f5b | client | 2023-11-12T11:10:38.615383+00:00 | No, that's all. Thank for your help, Janet. |
2fe61d3084074f4d83112ef0ca3e6f5b | agent | 2023-11-12T11:10:42.307691+00:00 | You're welcome, Alfredo. Thank you for choosing Union Mobile. Have a great day! |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:20:00+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Kevon, and I'll be happy to assist you with any questions or concerns you may have. Can you please tell me a little bit more about the reason for your call today? Are you looking to dispute a charge or do you have questions question about your bill? |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:20:27.230769+00:00 | Hi Kevon, yeah I'm calling because I noticed a charge on my bill that I don't recognize. I's for $20 and it says "data overage" but I'm pretty sure I didn't use that much data last month. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:20:44.307692+00:00 | I see. Sorry you please confirm your account information and the date of the charge so I can look into this for for you? |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:20:55.384615+00:00 | Sure, my account number is 1234567890 and the charge was on March 15th. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:21:01.384615+00:00 | Thank you, Derrick. I've located your account and the charge in question. It looks like the charge is indeed for data usage that exceeded your plan's limit. However, I understand that you believere saying you didn't use that much data. Let me check a few things to see if we might be an error on our part. |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:21:27.692307+00:00 | Okay, that would be great. I really appreciate your help, Kevon. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:21:32.769230+00:00 | Of course, Derrick. I'm happy to assist you. While I'm checking on that, can you tell me a little bit more about your data usage last month? Did you have any specific examples of when you used data and how much you used? |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:21:52.615384+00:00 | Well, I mostly use my phone for social media and checking email. I don't really stream videos or anything like that. And I'm pretty sure I didn't use that much data when I was traveling last month because I was mostly using Wi-Fi. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:22:12.461538+00:00 | That helps me to better understand your usage patterns, Derrick. I've checked on the charge and it turns that there was an error on our part. The charge was incorrect and we apologize for the inconvenience. I'm happy to reverse that we're able to credit the $20 back to your account. Would you like me to go ahead and process that refited as soon as possible? |