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5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:00:47.769230+00:00 | Oh, great! So, what can we do to resolve this? |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:00:52.384615+00:00 | I'm happy to reverse the charge and apply the $20 back to your account. Would you work for you? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:01:01.153846+00:00 | Yes, that would be perfect. Thank you so much, Tennie! |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:01:05.769231+00:00 | You're welcome, Ruben. Is there anything else I can assist you with today? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:01:11.769231+00:00 | No, that's all. Thank you again for your help. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:01:15.923077+00:00 | You're welcome, Ruben. Have a great day, and thank you for choosing Union Mobile. |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:01:22.384615+00:00 | Thank you, Tennie. Bye now. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:01:24.692307+00:00 | Goodbye, Ruben. Have a great day. |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:44:44+00:00 | Hello Solomon, thank you for calling Union Mobile's 24/7 Phone Support. My name is Velvet, and I'll be happy to assist you with any questions or concerns you may have. Could you please tell me the reason for your call today? |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:45:02.923077+00:00 | Yeah, I'm calling because I have a problem with my bill. I was charged for something I didn't even order! This is ridiculous. I've been trying to get this resolved for weeks now, and no one has done anything about it. |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:45:21.846154+00:00 | Sorry to hear that, Solomon. I understand how frustrating that must be for you. Can you please provide me with your account number so I can look into this further for you? |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:45:36.615385+00:00 | *sighs* Fine. It's #1234567890. But I already gave this information to the last person I spoke with. Why do I have to keep repeating myself? |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:45:48.153847+00:00 | I apologize for any inconvenience you've experienced, Solomon. I'm here to help you resolve this issue as efficiently as possible. With your account number, I can see that you were indeed charged for a service you didn't order. Let me check on the status of the dispute you filed previously. |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:46:11.230770+00:00 | *impatiently* Just cancel the charge and give me a refund. I don't have time for this nonsense. |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:46:19.076924+00:00 | Of course, Solomon. I'd be happy to assist you with that. However, before we proceed, I just need to verify some information to ensure the security of your account. May I have your full name and the, please? |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:46:36.615386+00:00 | *sighs* Fine. My name is Solomon Smith, and my address is 123 Main Street. Now can you please fix this? |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:46:45.846155+00:00 | Thank you, Solomon. I've located your account, and I'm happy to inform you that the unauthorized charge has been reversed, and a refund has been processed. You should receive the credit within the next 3-5 business days. |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:47:02.923078+00:00 | *surprised* Oh, okay. Well, that was easier than I thought. Thanks, Velvet. |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:47:08.461540+00:00 | You're welcome, Solomon. Is there anything else I can assist you with today? |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:47:14.461540+00:00 | No, that's all. Thanks again. |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:47:16.769232+00:00 | Great! It was my pleasure helping you, Solomon. Have a wonderful day, and thank you for choosing Union Mobile. |
8a9ca30ad03b410c930bc586e59958c3 | client | 2023-10-20T14:47:25.538463+00:00 | *hangs up* |
8a9ca30ad03b410c930bc586e59958c3 | agent | 2023-10-20T14:47:26.461540+00:00 | *smiling* Next caller, please. |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:04:29+00:00 | Hi there, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Emilio, and I'll be happy to assist you with your concern. Can you please tell me what seems to be the issue? |
957b4cabb5c84662b861e288ec76a193 | client | 2023-11-06T10:04:46.538462+00:00 | Hi Emilio, I'm calling because I think my phone has been lost or stolen. I'm not sure which, but I can't find it anywhere and I'm getting a little worried. |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:05:00.384616+00:00 | Sorry to hear that, Misty. Let me see if I can help you with that. Can you tell me a little bit more about what happened? When did you last have your phone, and do you have anything unusual happening around that time? |
957b4cabb5c84662b861e288ec76a193 | client | 2023-11-06T10:05:20.230770+00:00 | Well, I had it at the storecery store yesterday afternoon, and then I must have left it in the cart when I walked loading my groceries into my car. I didn't realize it was missing until a few hours later when I went to use it and it wasn't in my purse. I |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:05:44.692308+00:00 | Okay, that sounds like a pretty common scenario. Unfortunately, I'm not able to track your phone's location or remotely lock it from my end, but I can transfer you to our Lost and Stolen Department and they'll be able to assist you further. They'll have access to all the tools and resources needed to help and locate your device. Would you like me to transfer you now? |
957b4cabb5c84662b861e288ec76a193 | client | 2023-11-06T10:06:15.615385+00:00 | Yes, please. That would be great. Thank you so much, Emilio. |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:06:20.692308+00:00 | Of course, Misty. I understandize again for the inconvenience, and I hope we're able to get your phone back for you soon. One moment please while I transfer your call. |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:06:34.538462+00:00 | Hello, this is Emilio from Union Mobile's 24/7 Phone Support. I've transferred you to our Lost and Stolen Department. They'll be able to assist you further with locating your device. Thank you for holding Union Mobile. Have a great day! |
957b4cabb5c84662b861e288ec76a193 | agent | 2023-11-06T10:06:53+00:00 | Hi there, sorry to hear that you lost your phone. But let be honest, I get a lot of calls like this and it's usually just a scam. People trying to get a new phone for free. So, I'm going to need you to come some proof of purchase and a copy of your ID before we can do anything. And even then, there's no guarantee we'll be able to help you. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:33:22+00:00 | Hello, thank you for calling Union Mobile. My name is Glenda, how can I assist you today? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:33:29.846154+00:00 | Hi, I need help with my phone. I think it's been stolen. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:33:35.384616+00:00 | Sorry to hear that, Vera. Can you tell me more about what happened? When did you last have your phone? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:33:44.615385+00:00 | I had it yesterday afternoon, but when I went out last night, I must have left it at the restaurant. I didn't realize until this morning. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:33:56.615385+00:00 | Okay, let's see what we can do. Can you give me the make and model of your phone, please? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:34:05.384616+00:00 | It's a Samsung Galaxy S21. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:34:07.692308+00:00 | Alright, I've logged that. Have you tried calling your phone to see if anyone answers or if it goes straight to voicemail? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:34:17.846154+00:00 | Yes, I've tried calling and texting, but no just rings and rings. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:34:23.384616+00:00 | Okay, that suggests that the phone is either turned off or the battery is dead. Let me check if anyone has reported finding it. Can you give me your account PIN, please? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:34:38.153847+00:00 | Sure, it's 1234. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:34:39.538462+00:00 | Thank you, Vera. I'm checking to check on our database to see if anyone has reported finding your phone. One moment, please. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:34:49.692308+00:00 | I apologize, Vera, but it looks like no one has reported finding your phone yet. We can remend your service to prevent unauthorized usage and file a police report for you. Would you like me to do that? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:35:07.230770+00:00 | (sighs) Yes, I guess so. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:35:09.538462+00:00 | Of course, I understand how frustrating this must be for you. I'll go ahead and suspend your service and file the police report. Is there anything else I can do for you today? |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:35:24.769231+00:00 | No, that's all. Thank you. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:35:27.076923+00:00 | You're welcome, Vera. I hope you get your phone back soon. If you have any other questions or concerns, feel free to call us back. Have a good day. |
96cfd09f50d3445c867503b7c5f5a253 | client | 2023-09-24T11:35:40.461538+00:00 | Thanks. Bye. |
96cfd09f50d3445c867503b7c5f5a253 | agent | 2023-09-24T11:35:41.384615+00:00 | Goode, Vera. Thank you for choosing Union Mobile. Goodbye. |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:53:49+00:00 | Thank you for choosing Union Mobile, my name is Marcie, and I'll be happy to assist you. How can I help you today, Caitlynn? |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:54:00.076923+00:00 | Hi Marcie, I'm calling because I think I lost my phone. I'm not sure if it's lost or stolen, but I can't find it anywhere. Can you help me locate it? |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:54:14.384615+00:00 | Sorry course, Caitlynn. Let's try to locate your phone together. Can you tell me the last time you remember using your phone? And do you have any idea where you were at that time? |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:54:30.076923+00:00 | Yeah, I was at the mall yesterday afternoon, and I think I left it in one of the stores. But when I went back to look for it, it was gone. |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:54:44.384615+00:00 | Okay, that's helpful information. Have me check if anyone has turned in a phone that matches the description of yours. Can you describe your phone for me? What color is it, and what kind of case does it have? |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:55:02.384615+00:00 | It's a black iPhone 13 Pro, and it has a red case with a whiteoon character on it. |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:55:10.692307+00:00 | Great, I've checked our lost and found, and unfortunately, we haven't received any reports of a phone matching that description. However, I can help you some options to help you locate your phone. |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:55:25.923076+00:00 | Oh, okay. What are I do? |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:55:28.692307+00:00 | Well, firstly, let can suspend your service to prevent any unauthorized usage. Then, I can also help you track your phone's location using our GPS tracking feature. Would you like me to enable that for you? |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:55:45.307692+00:00 | Yes, please! That would be great. |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:55:48.076923+00:00 | Alright, I've enabled the GPS tracking feature on your phone. Now, I'll give you a link to access the tracking portal. You can use this link to see the location of your phone on a map. |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:56:04.692308+00:00 | Okay, got it. Thanks, Marcie. |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:56:07+00:00 | You're welcome, Caitlynn. Remember hope this're able to locate your phone soon. If there's anything else I can assist you with, feel free to reach out to us. Thank you for choosing Union Mobile, and have a great day! |
4b7600e351b94d228741f058eccfc352 | client | 2023-11-06T12:56:25+00:00 | Thanks, Marcie. Bye! |
4b7600e351b94d228741f058eccfc352 | agent | 2023-11-06T12:56:26.384615+00:00 | Thank you, Caitlynn. Take a great day! Bye! |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:39:02+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Verda, how can I assist you today? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:39:11.230769+00:00 | Hi Verda, I'm calling because I lost my phone and I need some help tracking it down. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:39:19.076923+00:00 | Sorry to hear that, Joann. Can you please provide me with your account information so I can look into this for you? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:39:29.230769+00:00 | Sure, my account number is XXXXXXX. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:39:32+00:00 | Thank you, Joann. Unfortunately, I'm having trouble verifying your identity with the information you provided. Can you please provide me with some additional information to confirm your identity? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:39:44.923077+00:00 | Oh, sorry about that. Let me see... um... can you tell me the last four digits of the credit card on file for my account? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:39:56.461539+00:00 | I apologize, Joann, but I'm unable to provide you with that information as it's against our policies protocol. However, I can offer you some other options to help you locate your lost phone. Have you tried using the "Find My Phone" feature on your device? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:40:17.230770+00:00 | Yeah, I've tried that already, but it's not working. That's why I'm calling for help. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:40:24.153847+00:00 | I understand. In that case, I can offer you a few additional options. We can suspend your service to prevent any unauthorized usage, and we can also provide you with instructions on how to track your phone using a third-party app. Would you like me to assist you with either of those options? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:40:48.615385+00:00 | Yes, that would be great. Can you please suspend my service and provide me with the instructions for the third-party app? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:40:58.307693+00:00 | Of course, Joann. I'll go ahead and suspend your service now. As for the third-party app, I can recommend a few options. as Lookout or Find My iPhone. These apps can help you locate your phone and even remotely lock or erase your device if necessary. Would you like me to send you the links to download these apps? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:41:25.538462+00:00 | Yes, that would be great. Thank you so much, Verda. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:41:30.153847+00:00 | You're welcome, Joann. Is'll go ahead and send you the links via text message. Additionally, I want to let you know that we have a dedicated team that specializes in handling lost or stolen devices. If you have any further questions or concerns, feel free to reach out to them directly. Their |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:41:54.153847+00:00 | Thank you, Verda. I really appreciate your help. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:41:57.846155+00:00 | You're welcome, Joann. It was my pleasure to assist you. Is there anything else I can help you with today? |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:42:07.076924+00:00 | No, that's all for now. Thank you again. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:42:10.769232+00:00 | You're welcome, Joann. Thank you for choosing Union Mobile. Have a great day. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | client | 2023-11-08T09:42:16.769232+00:00 | Thanks, you too. Bye. |
ec7ca22bedcd4a4ab339ca50ab8924c9 | agent | 2023-11-08T09:42:18.615386+00:00 | Goodbye, Joann. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:14:06+00:00 | Hello, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Petra, and I'll be happy to assist you. Can you please tell me the reason for your call today? |
1e3807a621e344bdb0a216aee39eab36 | client | 2023-10-26T17:14:21.692308+00:00 | Hi Petra, thank for picking up. call. I'm calling because I think my might have lost my phone. it might have been stolen. I'm not sure what happened, but I can't find it anywhere. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:14:37.384616+00:00 | Sorry to hear that, Cale. Let me see what I can do to help you. Can you please confirm your account information and the phone number associated with the missing device? |
1e3807a621e344bdb0a216aee39eab36 | client | 2023-10-26T17:14:51.692308+00:00 | Sure, my account information is [insert account information]. The phone number associated with the missing device is [insert phone number]. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:15:00.923077+00:00 | Thank you, Cale. I've located your account and the details of your missing phone. Unfortunately, I'm not able to assist you with this issue as it requires further investigation and assistance from our specialized team. However'm going to transfer you to our dedicated Lost and Stolen Department, they will be able to assist you with the process of loc and replacing your device. |
1e3807a621e344bdb0a216aee39eab36 | client | 2023-10-26T17:15:30+00:00 | Oh, okay. That makes good. Thank you, Petra. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:15:33.692308+00:00 | You're welcome, Cale. I apologize again for the inconvenience, assure you that our team will do their best to resolve the issue as soon as possible. Is there anything else I can assist you with before transferring you to the Lost and Stolen Department? |
1e3807a621e344bdb0a216aee39eab36 | client | 2023-10-26T17:15:54+00:00 | No, that's all. Thank you, Petra. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:15:56.769231+00:00 | Alright, Cale. I'm going to transfer you now. Please hold for just a moment. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:16:03.230769+00:00 | Hi, this is Petra from Union Mobile's 24/7 Phone Support. I have a customer on the line who has reported a lost or stolen phone. Can you please assist them with the process of tracking and replacing their device? |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:16:21.230769+00:00 | Sure, here's the information you requested: [insert account information and phone number]. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:16:26.769231+00:00 | Thank you, and sorry again for the inconvenience, Cale. Have there anything else I can assist you with today? |
1e3807a621e344bdb0a216aee39eab36 | client | 2023-10-26T17:16:35.538462+00:00 | No, that's all. Thanks for your help, Petra. |
1e3807a621e344bdb0a216aee39eab36 | agent | 2023-10-26T17:16:39.230770+00:00 | You're welcome, Cale. Have a great day. |
0500c8843feb4356bb48dade51ea745b | agent | 2023-10-11T17:44:37+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Max, how can I assist you today? |
0500c8843feb4356bb48dade51ea745b | client | 2023-10-11T17:44:46.230769+00:00 | Hi, I need help with my lost or stolen phone. |