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61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:22:42.923076+00:00 | Oh, wow! Thank you so much, Kevon! That's amazing customer service. Yes, please go ahead and process the credit as soon as possible. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:22:53.538461+00:00 | Great, I'm glad we could resolve this issue for you, Derrick. Is there anything else I can assist you with today? |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:23:03.230769+00:00 | No, that was the only thing. Thanks again, Kevon. You've been super helpful. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:23:09.230769+00:00 | You're welcome, Derrick. It was my pleasure to assist you. Have a great day and thank you for choosing Union Mobile. |
61638f5a8f8c47ffa62fa0ebc8b012cb | client | 2023-09-03T09:23:18.923077+00:00 | Thanks, Kevon. You too. Bye now. |
61638f5a8f8c47ffa62fa0ebc8b012cb | agent | 2023-09-03T09:23:21.692308+00:00 | Goodbye, Derrick. Thank a great day. |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:41:41+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Harriet, how can I assist you today? |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:41:49.307692+00:00 | Hi Harriet, I'm calling about my bill. I have some questions and concerns about a charge that I don't think is correct. |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:41:59.461538+00:00 | Of course, H'd be happy to help you with that. Can you please verify your identity for me? |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:42:07.769230+00:00 | Sure, my name is Hester and and my account number is 1234567890. |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:42:13.307692+00:00 | Thank you, Hester. I just need to verify a few things on your account. Can you please hold for just a moment? |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:42:23.461538+00:00 | Sure, no problem. |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:42:24.846153+00:00 | Thank you for holding, Hester. I apologize for the wait. I've located your account and I see that you've been charged for an international call that you didn't make. I understand how frustrating this must be for you. Let me see what we can do to help. |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:42:46.538461+00:00 | Oh, thank goodness! I knew it was a mistake. Can you please remove the charge from my bill? |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:42:54.846153+00:00 | Absolutely, Hester. I'm happy to go ahead and reverse the amount back to your account right away. You should see the adjustment on your next bill. Is there anything else I can assist you with today? |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:43:11.461538+00:00 | No, that's all. Thank you so much, your help, Harriet. I really appreciate it. |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:43:17.923076+00:00 | You're welcome, Hester. It was my pleasure to assist you. Thank you for choosing Union Mobile, and please don't hesitate to reach out to you have any other questions or concerns in the future. Have a great day! |
7eb6b1de0a3f459fba8e38c3acbe65ac | client | 2023-11-13T08:43:35.461538+00:00 | Thanks, Harriet. You too! |
7eb6b1de0a3f459fba8e38c3acbe65ac | agent | 2023-11-13T08:43:37.307692+00:00 | Thank you, Hester. Have a wonderful day! |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:15:07+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Nasir, how can I assist you today? |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:15:16.230769+00:00 | Hi Nasir, I'm calling because my bill. I have a few questions and I'd like to dispute a charge. |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:15:25+00:00 | Of course, Winston. I'd be happy to help you with that. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:15:42.076923+00:00 | Sure, my account PIN is 1234. |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:15:44.846154+00:00 | Great, thank you for verifying your identity, Winston. Now, can you tell me more about the charge you'd like to dispute? What's the date of the charge and the amount? |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:15:58.692308+00:00 | The charge was on March 15th for $20. It's a data overage charge, but I donm sure I didn't use that much data. |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:16:09.307693+00:00 | I understand, Winston. Let me check on that for you. (pause) Okay, I've checked your account and it looks like there was an error in the calculation usage calculation. Our're right, you didn't use that much data. I'm going to go ahead and reverse the charge for you. |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:16:31.461539+00:00 | Oh, great! Thank you so much, Nasir. That's a big help. |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:16:36.538462+00:00 | You're welcome, Winston. Is there anything else I can assist you with today? |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:16:42.538462+00:00 | No, that takes my only concern. Thanks again, Nasir. |
47cfef7a3c314c24b6fdbba1bac557b6 | agent | 2023-12-29T17:16:46.692308+00:00 | You're welcome, Winston. Thank you for choosing Union Mobile. Have a great day! |
47cfef7a3c314c24b6fdbba1bac557b6 | client | 2023-12-29T17:16:52.692308+00:00 | Thanks, Nasir. You too. ( |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:54:16+00:00 | Hello, thank you for calling Union Mobile. My name is Noe, how can I assist you today? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:54:23.846154+00:00 | Hi Noe, I'm calling about my bill. I have a questions and I'd like to dispute a charge. |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:54:32.153846+00:00 | Of course, Iinton. Can you please verify your account PIN or the last four digits of the credit card associated with your account for verification purposes? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:54:44.153846+00:00 | Sure, my account PIN is 1234. |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:54:46.923077+00:00 | Great, thank you for providing that. Now, can you tell me more about the charge you'd disputing? What's the date of the charge and the amount? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:54:58.923077+00:00 | The charge was on January 15th for $20. It's for a subscription service that I didn't sign up for. |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:55:07.692308+00:00 | I apologize for the inconvenience, Quinton. Let me look into this for you. Can you please confirm your email address so I can check up the details of your subscription? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:55:21.538462+00:00 | Yes, my email address is [insertintononsmith@email.com](mailto:quintonsmith@email.com). |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:55:24.307693+00:00 | Thank you, Quinton. After reviewing your account, I see that the subscription service was added accidentally. I'll go ahead and remove it charge from your bill and also cancel the subscription. Is there anything else I can assist you with today? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:55:43.230770+00:00 | No, that's all. Thank you so much for your help, Noe. |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:55:48.307693+00:00 | You're welcome, Quinton. Is there anything else I can assist you with today? |
87c3e19c7a7945a0b7b58cfec06a6363 | client | 2023-12-20T17:55:54.307693+00:00 | No, that's all. Thank you again. |
87c3e19c7a7945a0b7b58cfec06a6363 | agent | 2023-12-20T17:55:57.076924+00:00 | Alright, Quinton. Thank you for choosing Union Mobile. Have a great day! |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:48:30+00:00 | Good morning, thank you for calling Union Mobile. My name is Nakita, how can I assist you today? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:48:38.307692+00:00 | Hi, I'm calling about my bill. I have some questions and I also want to dispute a charge. |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:48:46.615384+00:00 | Of course, I'd be happy to help you with that. Can you please verify your account PIN so the last four digits of the credit card associated with your account for verification purposes? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:49:01.846153+00:00 | Sure, my account PIN is...1234. |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:49:04.153845+00:00 | Thank you, Antonia. Now, could you please me more about the issue you're experiencing with your bill? What specifically are you disputing? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:49:14.307691+00:00 | Well, I was charged for an international call that I didn't make. It's for $50 and I want to dispute it because I didn't authorize anyone to make that call. |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:49:28.153845+00:00 | I understand. Antonia. Unfortunately, I'm unable to assist you with that issue as it requires further investigation. However, I can transfer you to our billing department and they will be able to look into this matter for you. Would you be okay? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:49:47.538460+00:00 | (sighs) Fine. Yes, transfer me. |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:49:49.846152+00:00 | Great, thank you for your patience. One'll go ahead and transfer you now. Please hold for just a moment. |
0517ef4d44fa4b4d859018caa0361f29 | agent | 2023-11-24T11:49:58.615383+00:00 | Thank you for holding, Antonia. I've transferred you to our billing department. They'll be able to assist you with your concern. Have a great day! |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:10.153845+00:00 | (to the new representative) Hi, I was just transferred to you. I have a dispute on my bill for an unauthorized international call. |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:20.769230+00:00 | (frustrated) Seriously? I already gave it to the other representative. Do't you people communicate with each other? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:28.615384+00:00 | (sighs) Fine. It's 1234. |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:30.461538+00:00 | Itsritated) I already told the other representative. Can't you people listen? |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:35.538461+00:00 | (exasperated) It was on night at around 8 pm. |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:39.692307+00:00 | No, that's all. Thanks for taking care of that. |
0517ef4d44fa4b4d859018caa0361f29 | client | 2023-11-24T11:50:43.846153+00:00 | No, that's all. Thanks for taking care of that. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:38:57+00:00 | Thank you for calling Union Mobile. My name is Ferne, and I'll be happy to assist you today. How can I help you, Millie? |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:39:08.076923+00:00 | Hi Ferne, I have a question about my bill. I noticed a charge that I don't recognize, and I wanted to dispute it. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:39:18.692308+00:00 | Of course, Millie. I understand how frustrating that can be. Can you please provide me with your account PIN so I can verify your identity and take a look at your account? |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:39:33.461539+00:00 | Sure, it's *insert PIN]. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:39:35.307693+00:00 | Thank you, Millie. Just one moment while I check on your account. (pause) It, I see the charge you're referring to. It looks like it's for a subscription service that you signed up for last month. Do you remember signing up for that service? |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:39:55.615385+00:00 | No, I don't remember that. I didn't sign up for anything last month. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:40:01.615385+00:00 | I apologize for the confusion, Millie. In this case, I'd be happy to assist you with disputing the charge. Can you please confirm your email address so I can send you a dispute form? |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:40:17.307693+00:00 | Sure, it's [insert email address]. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:40:19.615385+00:00 | Great, thank you, Millie. I've sent the dispute form to your email address. Please fill it out and return it to us within the next 5 business days, and we'll investigate the matter further. In the meantime, I'll go ahead and remove the charge from your account. |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:40:41.307693+00:00 | Thank you, Ferne. That sounds great. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:40:44.076924+00:00 | You're welcome, Millie. Is there anything else I can assist you with today? |
8fd63d00f4dd41fc84380a43faa8d815 | client | 2023-11-22T09:40:50.076924+00:00 | No, that wass all for now. Thanks again, Ferne. |
8fd63d00f4dd41fc84380a43faa8d815 | agent | 2023-11-22T09:40:54.230770+00:00 | You're welcome, Millie. Have a great day, |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:56:21+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Jossie, and I'll be assisting you today. Can you please provide me with your name PIN or the last four digits of the credit card associated with your account for verification purposes? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:56:41.769231+00:00 | Hi Jossie, my apologies for calling. I'm having some issues with my bill and I was to dispute a charge. My account PIN is 1234. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:56:53.307693+00:00 | Thank you, Monika. I'm happy to help you with your concern. I apologize, but I'm having trouble verifying your identity with the information you provided. Are you sure that's the correct PIN? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:57:08.076924+00:00 | Oh, I apologize. That must have made a mistake. Let me double-check. (pauses) Yes, I made a mistake. My account PIN is actually 5678. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:57:19.153847+00:00 | No problem, Monika. I understand that mistakes can happen. Thank you for providing the correct PIN. Now, can you tell me more about the issue you're experiencing with your bill? What specifically are you disputing? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:57:35.307693+00:00 | Yes, sure. I was charged for an international call that I didn't make. It's for up on my bill as a $50 charge, but I didn't make any international calls last month. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:57:50.076924+00:00 | Sorry see. Sorry to hear that, Monika. Let me look into this for you. Can you please provide me with the date and time of the call in question, as well as the phone number that was called? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:58:07.615386+00:00 | Sure, it was on January 15th at around 3 PM. The number that was called was +1 800 123 4567. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:58:16.846155+00:00 | Alright, I've located the call in question. I apologize, but it looks like the charge is valid. The call was made from your phone number and it was answered by the recipient. |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:58:31.615386+00:00 | That's strange. I didn't make that call. Is there anything else I can do to dispute this charge? |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:58:39.923078+00:00 | I understand your concern, Monika. Unfortunately, since the call was made from your phone number and was answered by the recipient, we cannot dispute the charge. However, I can offer you a one-time courtesy credit of the amount of the disputed charge. Would you like me to apply that to your account? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:59:03.923078+00:00 | Yeah, I'm not sure. Can you explain what a courtesy credit is and how it works? |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:59:11.307693+00:00 | Of course! Monika. A courtesy credit is a one-time adjustment to your account that we can offer in good faith to resolve the issue. It's not a refund, but rather a credit that will be applied to your account. This means that your next bill will be reduced by the amount of the disputed charge. |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:59:36.692308+00:00 | Okay, that sounds fair. Yes, please go ahead and apply the courtesy credit to my account. Thank you, Jossie. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T16:59:45.461539+00:00 | You're welcome, Monika. Is've applied the credit to your account. and your next bill will reflect the adjustment. Is there anything else I can assist you with today? |
88cda9a8f62f4068a3549cafca6ffbbb | client | 2023-12-04T16:59:58.384616+00:00 | No, that's all. Thank you so much for your help, Jossie. |
88cda9a8f62f4068a3549cafca6ffbbb | agent | 2023-12-04T17:00:03.461539+00:00 | You're welcome, Monika. It was my pleasure to assist you. Have a great day! |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T13:59:09+00:00 | Good afternoon, thank you for calling Union Mobile's 24/7 Phone Support. My name is Tennie, and I'll be assisting you today. May I have your name, please? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T13:59:21.461538+00:00 | Hi Tennie, my name is Ruben. I'm calling about my bill. I have some questions and concerns about a charge that I'd like to dispute. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T13:59:33+00:00 | Of course, Ruben. I understand. Can you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T13:59:47.307692+00:00 | Sure, my account PIN is 1234. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T13:59:50.076923+00:00 | Great, thank you for verifying your identity, Ruben. Now, can you tell me more about the charge you're disputing? What iss the date of the charge, the amount? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:00:03+00:00 | The charge was on March 15th, and it's for $20. It's a data overage charge, but I'm sure I didn't go that much data. I think there might be a mistake. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:00:17.307692+00:00 | I see. Let me check on that for you, Ruben. Can you please hold for just a moment? I investigate? |
5fa298e5c68c4f41a71e43c49ea268f1 | client | 2023-11-14T14:00:26.538461+00:00 | Sure, thank you. |
5fa298e5c68c4f41a71e43c49ea268f1 | agent | 2023-11-14T14:00:27.923076+00:00 | Thank you for holding, Ruben. I've checked on your account, and it looks like there was an error in calculating data usage calculation. Our system showed that you used 5GB of data, but it seems that was incorrect. I apologize for the mistake. |