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eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:16:47.769229+00:00 | You're welcome, Ellis. It was my pleasure to assist you. Have a great day! |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:18:37+00:00 | Hi Minna, I'm calling because I'd like to upgrade/downgrade my plan. Can you help me with that? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:18:44.846154+00:00 | Of course, I'd be happy to help you with that. May I have your account number or phone number associated with your account, please? |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:18:55.923077+00:00 | Sure, it's xxxxxxx. |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:18:57.307692+00:00 | Great, thank you for providing that. Just to confirm, you're looking to either upgrade or downgrade your current plan. Is that correct? |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:19:07.461538+00:00 | Yes, that's right. I'm not sure which option would be best for me, can you walk me through the different plans and their features? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:19:18.538461+00:00 | Absolutely. We have several plans available, let me take a look at your account to see which ones you're eligible for. (pause) Okay, it looks like you're currently on our Unlimited Plan. Would you like me to go over the details of that plan? |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:19:38.846153+00:00 | Yes, please. |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:19:39.769230+00:00 | Our Unlimited Plan includes unlimited talk, text, and data with no overage charges. You also get access to our fastest speeds, streaming in HD, and 50GB of mobile hotspot data per month. Additionally, you can add a tablet or smartwatch for a small fee. Would you like me to compare this plan to our other options? |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:20:05.615384+00:00 | Yes, please. What are the differences between the plans? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:20:09.769230+00:00 | Sure, we have three main plans: Unlimited, Unlimited Plus, and Unlimited Pro. The main differences are the amount of mobile hotspot data, the speed of the data, and the price. The Unlimited Plan has 50GB of mobile hotspot data, the Unlimited Plus has 100GB, and the Unlimited Pro has 250GB. Additionally, the Unlimited Pro plan offers faster speeds and more features such as international calling and streaming in Ultra HD. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:20:42.076922+00:00 | Hmm, I sounds like a lot to consider. Can you tell me more about the Unlimited Plus plan? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:20:50.384614+00:00 | Of course! The Unlimited Pro plan is our top-tier plan and it offers the most features. With this plan, you'll get 150GB of mobile hotspot data, streaming in Ultra HD, and international calling to over 80 countries. Additionally, you'll get access to our fastest speeds, priority will allow you to stream and and music without any interruptions. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:21:16.692306+00:00 | That sounds great, but I'm not sure if I need all those features. Can you tell me more about the Unlimited Plan? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:21:26.846152+00:00 | Sure, the Unlimited Plan is a great option for those who want unlimited data without breaking the bank. With this plan, you'll get unlimited talk, text, and data with no overage charges. You'll also get access to our fastest speeds and 50GB of mobile hotspot data per month. And, as I mentioned before, you can add a tablet or smartwatch for a small fee. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:21:56.384614+00:00 | I think I'm interested in the Unlimited Plan. Can you tell me more about the pricing? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:22:03.769229+00:00 | Ab, the pricing for the Unlimited Plan is $X per month for a single line. If you want to add a second line, it's $Y per month. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:22:16.230767+00:00 | That sounds good. Can I switch to the Unlimited Plan now? |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:22:21.307690+00:00 | I apologize, but I'm unable to process the change to your plan. However, I can transfer you to our account change department and they'll be able to assist you with the switch. Would you like me to transfer you now? |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:22:39.769228+00:00 | Yes, please. |
2ab1ab9851dd475ba79e4efd510cd0df | agent | 2023-12-25T13:22:40.692305+00:00 | Thank you for holding. I've transferred you to our plan change department. They'll be able to assist you with switching to the Unlimited Plan. Have a great day! |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:22:53.615382+00:00 | Hi, I'm calling to switch to the Unlimited Plan. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:22:57.769228+00:00 | Sure, it's xxxxxxx. |
2ab1ab9851dd475ba79e4efd510cd0df | client | 2023-12-25T13:22:59.153843+00:00 | No, that's all. Thanks so much for your help! |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:12:58+00:00 | Hello, thank you for calling Union Mobile. My name is Kurt, how can I assist you today? |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:13:05.846154+00:00 | Hi Kurt, I'm calling because I need to upgrade/downgrade my plan. I've been with some issues with my current plan and I was hoping to find a better fit for my needs. |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:13:20.615385+00:00 | Of course, Lavon. I understand. Can you please verify your identity for me so I can access your account information? |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:13:29.846154+00:00 | Sure, my account PIN is 1234. |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:13:32.615385+00:00 | Great, thank you. Now, what seems to be the issue with your current plan? Are you experiencing any dropped problems or are you just looking for a change? |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:13:45.538462+00:00 | Well, I've been having trouble with my data usage. I feel like I'm running out too quickly and I'm not sure why. I wasm hoping to either upgrade to a plan with more data or downgrade to a plan that's more suited to my needs. |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:14:06.307693+00:00 | I see. Let me take a look at your account real quick. (pause) Okay looks like you're currently on our Unlimited Plan, which includes 50GB of hot-speed data per month. Have you considered our Data Saost Plan, which offers 100GB of high-speed data per month? That might be a better fit for your needs. |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:14:31.230770+00:00 | Hmm, that sounds interesting. How much does that plan cost? |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:14:35.846155+00:00 | The Data Boost Plan is $10 more per month than your current plan. But you like me to go ahead and switch you over to that plan? |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:14:48.307693+00:00 | Yeah, that sounds good. Can you also tell me if there are any other changes I can make to optimize my data usage? |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:14:58.923078+00:00 | Absolutely! One thing you can do is turn off data roaming when you're not using it, and also try off background app refresh for apps that you don't need to refresh constantly. You can also use our data calculator tool on our website to get a better idea of how much data you're using and where it's going. |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:15:25.692309+00:00 | That's really helpful, thank you. |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:15:28.000001+00:00 | No problem, Lavon. Is there anything else I can assist you with today? |
52f1c22649e8426281cbb5d2cbf1f033 | client | 2023-09-30T11:15:34.000001+00:00 | No, that's all for now. Thank you so much for your help, Kurt. |
52f1c22649e8426281cbb5d2cbf1f033 | agent | 2023-09-30T11:15:40.000001+00:00 | You're welcome, Lavon. Thank was my pleasure. Have a great day and |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:34:46+00:00 | Hello morning, thank you for calling Union Mobile. My name is Carlene, how can I assist you today? |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:34:54.307692+00:00 | Hi Carlene, I'm calling because I' to either upgrade or downgrade my plan. Can you help me with that? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:35:03.076923+00:00 | Of course, Raina. May you please verify your identity by providing me with your account PIN or the last four digits of the credit card associated with your account? |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:35:16.461538+00:00 | Sure, my account PIN is 1234. |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:35:19.230769+00:00 | Thank you, Raina. I've verified your identity. How can I assist you with upgrading or downgrading your plan? |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:35:27.538461+00:00 | Well, I'm not sure if I want to upgrade or downgrade. Can you tell me what my options are? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:35:36.307692+00:00 | Certainly, Raina. We have several plans available, ranging from 500 MB to 5 GB of data per month. We also offer different minutes and text messages packages. Would you like me to go over the details of each plan with you? |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:35:55.230769+00:00 | Yes, that would be great. |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:35:57.538461+00:00 | Sure thing. Our most basic plan starts at $30 per month and includes 500 MB of data, 500 minutes, and 500 texts. The next plan up is our $45 plan, which offers you 1 GB of data, 1000 minutes, and 1000 texts. We also have a $60 plan that includes 2 GB of data, 2000 minutes, and 2000 texts. Finally, our top-tier plan is $80 per month and includes 5 GB of data, 3000 minutes, and 3000 texts. |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:36:33.538461+00:00 | Hmm, that's a t to choose from. Can you tell me more about the data limits and how much data I'm currently using? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:36:44.153846+00:00 | Absolutely. Our data plans are designed to meet the needs of our customers, so we offer flexible data options. You can choose to add more data to your plan for an additional fee, or you can opt for a lower data plan and save some money. Toorrow, I can check your your current data usage and help you determine which plan is best for you. |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:37:14.153846+00:00 | That sounds great. Can you also tell me about any promotions or discounts that might be available? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:37:22+00:00 | I, we do have some promotions available. For example, right now, we're offering a discount on our $45 plan for new customers who sign up for auto-pay. Additionally, we have a referral program that gives you a $20 credit towards your bill for every friend you refer to Union Mobile. |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:37:45.076923+00:00 | That's really interesting. I think I'd like to down to the $45 plan and take advantage of the promotionount. Can you help me with that? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:37:56.615385+00:00 | I apologm happy to help, Raina. Unfortunately, I'm going to need to transfer you to our dedicated management team to process the change to your plan. They'll be able to assist you with the upgrade and answer any additional questions you may have. |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:38:16.461539+00:00 | Okay, that makes sense. Can you give me the number to call? |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:38:22.000001+00:00 | C, the number to call is 1-800-123-4567. They'll be able to assist you with the upgrade and answer any questions you may have. |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:38:32.615386+00:00 | Great, thank you so much for your help, Carlene. |
4c657b1b4f1e4532b1bb1a3ecab4779a | agent | 2023-10-11T13:38:36.769232+00:00 | You're welcome, Raina. It was my pleasure to assist you. Have a great day! |
4c657b1b4f1e4532b1bb1a3ecab4779a | client | 2023-10-11T13:38:43.230770+00:00 | Thanks, you too! |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:22:01+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Ray, how can I assist you today? |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:22:09.307692+00:00 | Hi Ray, I'm calling because I'm interested in upgrading or downgrading my plan. Can you help me with that? |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:22:18.076923+00:00 | Of course, Roxie. Can you please tell me a little bit more about your current plan and what changes you're looking to make? That will help me better understand your needs and find the best solution for you. |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:22:35.615385+00:00 | Sure. I'm currently on the Unlimited Plan, but I'm finding that I'm not using all the data that comes with it. I was thinking of downgrading to the 10GB Plan. But I'm not sure if that's the best option for me. |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:22:54.538462+00:00 | I see. Well, let me check some a few things for you. Can you tell me a little bit more about your usage habits? Do you use your phone primarily for social media, streaming, or gaming? |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:23:11.153847+00:00 | Yeah, mostly social media and streaming streaming. I don't really play games on my phone. |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:23:18.076924+00:00 | Alright, that helps me get understand your usage patterns. Based on what you've told me, the 10GB Plan may be a good fit for you. It's designed for customers who don't need as much data as the Unlimited Plan offers. However'll still have access to unlimited talk and text, but you'll have a set amount of data each month. Would you like me to go ahead and switch you over to that plan? |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:23:51.769232+00:00 | Yes, that sounds good. Can you also tell me about any promotions or discounts that might be available? |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:24:00.076924+00:00 | Absolutely! We currently have a promotion where you can get $10 off your monthly bill for the first six months when you sign up for auto-pay. Would you like me to add that to your account as well? |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:24:17.615386+00:00 | That sounds great, thank you! |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:24:19.923078+00:00 | Great, I've gone ahead and made the changes to your account. Is there anything else I can assist you with today, Roxie? |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:24:30.076924+00:00 | No, that's all for now. Thank you so much for your help, Ray! |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:24:36.076924+00:00 | You're welcome, Roxie. It was my pleasure to assist you. Don't hesitate to reach out to us if you have any other questions or concerns in the future. Have a wonderful day! |
a6d68dfb2f8040fc80507056c2cd2a73 | client | 2023-11-11T08:24:50.846155+00:00 | Thanks, Ray. You too! |
a6d68dfb2f8040fc80507056c2cd2a73 | agent | 2023-11-11T08:24:52.692309+00:00 | Thank you for choosing Union Mobile, Roxie. Have a great day! |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:53:48+00:00 | Hello, thank you for calling Union Mobile. My name is Selena, how can I assist you today? |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:53:55.846154+00:00 | Hi Selena, I'm calling because I'm interested in upgrading or downgrading my plan. Can you help me with that? |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:54:04.615385+00:00 | Of course, Melba. I'd be happy to help you with that. Can you tell me a little bit more about your current plan and what you you're looking to make? That will help me better understand your needs and find the best solution for you. |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:54:25.384616+00:00 | Sure. I'm currently on the 5GB plan, but I think I need a bit more data. I've been running out of data pretty quickly lately. |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:54:36.923078+00:00 | Okay, I see. We do have a few different options available that might suit your needs better. Have you considered our 10GB plan? It's only a little bit more expensive than your current plan, but it gives you twice the amount of data. Plus |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:54:57.230770+00:00 | That sounds like it might work. How much is the 10GB plan? |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:55:02.769232+00:00 | The 10GB plan is $60 per month. And |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:55:06.461540+00:00 | Hmm, that's still a bit too expensive for me. Is there anything cheaper? |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:55:12.461540+00:00 | I understand. We also have a 7GB plan that might work for you. It's $50 per month, which is only $10 more than your current plan. You'll get 2GB more data, and it's still a great value. |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:55:29.538463+00:00 | That sounds like a good option. Can I switch to the 7GB plan? |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:55:35.538463+00:00 | Absolutely! I can take care of that for you right away. Would you like me to process any additional features to your plan, such as international calling or texting? |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:55:48.923078+00:00 | No, I think I'm good with just the data for now. |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:55:54.000001+00:00 | Greatright, I've gone ahead and switched you to the 7GB plan. Your new plan will take active as of today. and you'll receive a confirmation email with all the details. Is there anything else I can assist you with today? Melba? |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:56:12.923078+00:00 | No, that's all. Thank you so much for your help, Selena. |
fb530cd1f92747169396efd1b26173ef | agent | 2023-09-10T16:56:18.000001+00:00 | You're welcome, Melba. It was my pleasure to assist you. Don't hesitate to reach out if you have any other questions or concerns in the future. Have a great day! |
fb530cd1f92747169396efd1b26173ef | client | 2023-09-10T16:56:31.846155+00:00 | Thanks, Selena. You too! |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:38:28+00:00 | Good morning, thank you for calling Union Mobile. My name is Sharlene, how can I assist you today? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:38:36.307692+00:00 | Hi Sharlene, I'm calling because I wantd like to upgrade/downgrade my plan. Can you help me with that? |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:38:44.615384+00:00 | Of course, Nila. I'd be happy to assist you with that. May I have your account numberIN to verify your identity, please? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:38:54.769230+00:00 | Sure, it's XXXXXX. |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:38:56.153845+00:00 | Thank you, Nila. Now, could you tell me a little bit more about what you're looking for in a plan? Are you looking for more data, minutes minutes, or perhaps a different type of plan altogether? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:39:12.769230+00:00 | Well, I'm not sure. I've been thinking about switching to a different plan that better suits my needs. Can you walk me through the different options available? |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:39:25.230768+00:00 | Absolutely, Nila. We offer a variety of plans that cater to different needs. preferences. Let me take you through our current offer. We |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:39:35.846153+00:00 | Hmm soundss very helpful, Sharlene. I think I'm interested in the PremUnlimited Plus" plan. Can you tell me more about that one? |
1ea85b61f13e4271b29e0419beb375b9 | agent | 2023-09-03T13:39:45.999999+00:00 | Certainly! The "Unlimited Plus" plan offers unlimited talk, text, and data with 50GB of high-speed hotspot data, as well as access to our fastest speeds and most reliable coverage. It, you'll get 20GB of cloud storage and unlimited international messaging. Would you like me to go ahead and switch you to that plan? |
1ea85b61f13e4271b29e0419beb375b9 | client | 2023-09-03T13:40:10.461537+00:00 | Yes, that sounds great. Can you also tell me about any promotions or discounts that might be available? |