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552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:50:37+00:00 | Hello, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Harriette, and I'll be happy to assist you. Can you please tell me, Melody, what seems to be the issue you're experiencing with your phone? |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:50:55.461538+00:00 | Hi Harriette, I'm calling because I think I phone has been lostolen. I can't seem it anywhere, and I'm not sure what to do. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:51:06.538461+00:00 | Sorry to hear that, Melody. Let's take a deep breath and go through some steps to try and locate your phone. Firstly, have you tried calling your phone from another device to see if it's ringing or if someone has picked it up? |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:51:26.384615+00:00 | Yes, I've tried calling my several times, but it just goes straight to voicemail. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:51:32.846153+00:00 | Al, that's helpful to know. Next, have you checked using the 'Find My Phone' feature on your Union Mobile account to see the last known location of your device? |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:51:46.230768+00:00 | No, I didn't know that was an option. How do I do that? |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:51:52.230768+00:00 | Don't worry, it's easy. Just log in to your Union Mobile account online or through the app, and click on the 'Find My Phone' tab. It will show you the last location of your phone on a map. |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:52:09.769230+00:00 | Okay, okayow. That's great. Okay, I've logged in and I can see where my phone is at a coffee shop downtown. What should I do now? |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:52:21.769230+00:00 | Great, that's helpful information. Now, we recommend that you contact the police and file a report. They will be able to help you recover your phoneolen phone. Additionally, we can suspend your service to prevent any unauthorized usage. Would you like me to take care of that for you? |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:52:44.384615+00:00 | Yes, please. Thank you so much, Harriette. You've been a huge help. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:52:49.923077+00:00 | You're welcome, Melody. I'm glad I could assist you. Remember, always keep a record of your phone's IMEI number, which you can find on the back of the phone or on the packaging. This will make it easier for us to track and recover your device if it's ever stolen again. |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:53:13.461539+00:00 | Thanks for the advice. I'll definitely do that. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:53:17.153847+00:00 | No problem, Melody. Is there anything else I can assist you with today? |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:53:23.153847+00:00 | No, that's all. Thank you again, Harriette. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:53:26.384616+00:00 | You're welcome, Melody. Have a great day. and please let us know if you need anything else in the future. |
552cccb677f44121b2823f6579e408ae | client | 2023-11-28T15:53:35.615385+00:00 | Will do. Bye for now. |
552cccb677f44121b2823f6579e408ae | agent | 2023-11-28T15:53:37.923077+00:00 | Goodbye, Melody. Take care. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:08:21+00:00 | Thank you for calling Union Mobile. My name is Angelica, and I'll be happy to assist you. Can you please tell me how I can help you today? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:08:33.923077+00:00 | Yeah, I need help with my phone. I think it's been stolen. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:08:39.461539+00:00 | Sorry to hear that, Chadrick. Let me see what I can do to help. Can you please verify your identity for me? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:08:49.615385+00:00 | Of, sure. My name is Chadrick, and my phone number is 555-1234. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:08:55.153847+00:00 | Thank you, Chadrick. I just need to ask you a few more questions to verify your identity. Can you please tell me the last four digits of the credit card on file for your account? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:09:11.307693+00:00 | Uh, I donm not sure. I don't have access to that information right now. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:09:17.769231+00:00 | No problem, Chadrick. In that case, I can offer you a few options to help you locate your phone. Have you tried using the "Find My Phone" feature on our website? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:09:32.076923+00:00 | No, I haven't. How do I do that? |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:09:35.769231+00:00 | Sure, I can walk you through it. First, you'll need to log in to your account on our website. From there, you can select the "Find My Phone" option, and it will show you the location of your phone on a map. |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:09:55.153846+00:00 | Okay, I think I see it. But what if I can't find it? |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:10:01.153846+00:00 | If you're unable to locate your phone using the "Find My Phone" feature, we can offer you a few other options. We can either suspend your service to prevent unauthorized use, or we can assist you a new SIM card to replace the one that was in your lost phone. Which option would you prefer? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:10:26.538461+00:00 | I guess I'll go with the new SIM card. How can you also sure that whoever has my phone can't access my data information? |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:10:37.615384+00:00 | Absolutely, Chadrick. When we issue you a new SIM card, we'll also remotely wipe your old phone to ensure that no one can access your personal data. And just to confirm, I'll also send you a text message with a link to reset your voicemail password, just in case. |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:11:00.230769+00:00 | Okay, that sounds good. Thanks for your help, Angelica. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:11:04.384615+00:00 | You're welcome, Chadrick. Is there anything else I can assist you with today? |
58d95c078a6547bb94569fdf4e46be15 | client | 2023-11-02T08:11:10.384615+00:00 | No, that's all. Thanks again. |
58d95c078a6547bb94569fdf4e46be15 | agent | 2023-11-02T08:11:12.692307+00:00 | You're welcome. Have a great day, Chadrick. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:43:35+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Genevieve, how can I assist you today? |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:43:44.230769+00:00 | Hi Genevieve, I'm calling because I think I phone has been lost or stolen. I'm not sure which, but I can't find it anywhere and I'm getting a little worried. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:43:58.076923+00:00 | Sorry to hear that, Ellie. Can you tell me a little bit more about what happened? When did you last have your phone, and do you tried calling it to see if anyone answers? |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:44:13.769231+00:00 | Yeah, I last had it when I was at the mall yesterday afternoon. I tried calling it, but it just goes straight to voicemail. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:44:24.846154+00:00 | Okay, that's helpful information. Can you also tell me the phone's make and model, please? |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:44:31.769231+00:00 | Sure, it's an Samsung Galaxy S21. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:44:34.538462+00:00 | Great, thank you for that me know. I'm going to check ahead and report your phone as lost or stolen. We'll need to suspend your service to prevent any unauthorized usage. |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:44:48.846154+00:00 | That makes sense. Will I be able to get a replacement phone? |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:44:54.384616+00:00 | Yes, we can definitely help you with that. Since your phone is under warranty, we can send you a replacement device. Would you like me to go ahead and process that request for you? |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:45:10.076924+00:00 | Yes, please. That would be great. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:45:12.846155+00:00 | Wonderful. I'll go ahead and take care of that for you. You should receive an email with further on how to proceed within the next 24 hours. In the meantime, if you find your phone, please let us know so we can cancel the replacement order. |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:45:34.076924+00:00 | Thank you so much, Genevieve. I really appreciate your help. |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:45:38.692309+00:00 | You're welcome, Ellie. Is there anything else I can assist you with today? |
0533cd5a8be44a98a5a51ed3a83ee2ce | client | 2023-12-01T09:45:44.692309+00:00 | No, that's all for now. Thanks again! |
0533cd5a8be44a98a5a51ed3a83ee2ce | agent | 2023-12-01T09:45:47.923078+00:00 | You're welcome. Have a great day, Ellie. Good concludes our call. Goodbye. |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T14:58:10+00:00 | Hi Jeremey. I'm calling because I want to upgrade or downgrade my plan. |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T14:58:16+00:00 | Of course, Agnes. I'd be happy to help you with that. May I verify your identity, please? |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T14:58:23.846154+00:00 | Sure. My account PIN is 1234. |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T14:58:26.615385+00:00 | Thank you, Agnes. Now, could you tell me a little bit more about what you're looking for in a plan? Are you looking for more data, minutes, or texts lower price point? |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T14:58:41.384616+00:00 | Well, I'm not really. I just feel like my current plan isn't meeting my needs anymore. Can you walk me through the different options available? |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T14:58:52.923078+00:00 | Absolutely. We have several plans that cater to different needs. Let me check your account to see which plans you're eligible for. (pause) Okay, it looks like you're currently on our Premium Plan. Would you like me to compare it to our other plans? |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T14:59:13.230770+00:00 | Yes, please. |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T14:59:14.153847+00:00 | Great! Our Premium Plan offers 5GB of data, 1000 minutes, and unlimited texts for $60 per month. We also have a Mid-Tier Plan that offers 3GB of data, 500 minutes, and unlimited texts for $45 per month. Last you're looking for something lower price point, we have a Basic Plan that offers 1GB of data, 250 minutes, and unlimited texts for $30 per month. |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T14:59:43.692309+00:00 | Hmm, that sounds interesting. Can you tell me more about the data speeds for each plan? |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T14:59:51.076924+00:00 | Of thing! Our Premium Plan offers high-speed data up speeds up to 5G, while our Mid-Tier Plan offers fast data with speeds up to 3G. The Basic Plan has standard data speeds of a maximum speed of 2G. |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T15:00:08.615386+00:00 | That's helpful. What think I'm like to downgrade to the Mid-Tier Plan. Can do I go about doing that? |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T15:00:17.384617+00:00 | It's easy! I can take care of that for you right away. I'll just need to confirm a few details to finalize the change. Can you please confirm your account PIN again? |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T15:00:32.153848+00:00 | Sure. It's still 1234. |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T15:00:34.000002+00:00 | Great, thank you. I've successfully downgraded your plan to our Mid-Tier Plan. You'll now enjoy 3GB of data, 500 minutes, and unlimited texts for $45 per month. Is there anything else I can assist you with today, Agnes? |
5bd8aa5dd8a740468b989d53d3cd8e6f | client | 2023-09-20T15:00:51.538464+00:00 | Nope that's all. Thanks for your help, Jeremey! |
5bd8aa5dd8a740468b989d53d3cd8e6f | agent | 2023-09-20T15:00:55.230772+00:00 | You're welcome, Agnes. It was my pleasure to assist you. Have a great day! |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:25:02+00:00 | Hello, thank you for calling Union Mobile. My name is William, how can I assist you today? |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:25:09.846154+00:00 | Hi, I'm calling because I want to either upgrade or downgrade my plan. |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:25:15.846154+00:00 | Sure thing, Alphonso. Can you please tell me a little bit more about your current plan and what you you're looking to make? That will help me better understand your needs and find the best solution for you. |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:25:33.384616+00:00 | Well, I'm currently on the 5GB plan, but I think I need more data. I'm not sure if I should upgrade to the 10GB plan or if there's a different plan that would be better for me. |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:25:50.461539+00:00 | Okay, that's definitely something we can look into. Can you please confirm your account PIN for me so I can access your account and check your eligibility for different plans? |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:26:04.307693+00:00 | Sure, it's 1234. |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:26:05.692308+00:00 | Great, thank you for providing that. Now, let me just check your account status real quick. (pause) It, it looks like you're currentlyigible for an upgrade. The 10GB plan would give you more data, but it's also a bit more expensive. Is you like me to go ahead and switch you to that plan? |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:26:30.615385+00:00 | No, I'm not sure. Is there anything else I can do to get more data without upgrading to the 10GB plan? |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:26:40.307693+00:00 | Let me see... (pause) Yeah looks like you could add a data pack to your current plan. That would give you an extra 2GB of data per month. Would you like me to add that to your plan? |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:26:57.846155+00:00 | Yeah, that sounds good. How much would that cost? |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:27:02.000001+00:00 | The data pack would be $15 per month. |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:27:05.692309+00:00 | Okay's still a bit too expensive for me. Is there anything else I can do? |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:27:12.615386+00:00 | I apologize, but it looks like we've exhausted all of our options for increasing your data allowance without upgrading to the 10GB plan. I |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:27:23.692309+00:00 | Okay, well can you at least give me a better deal on the 10GB plan? |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:27:30.615386+00:00 | I'm afraid I don't have the ability to offer promounts or promotions. Our pricing is set by our marketing team and I don't have any flexibility to change it. |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:27:44.000001+00:00 | That's disappointing. I think I'll just have to stick with my current plan then. |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:27:50.461539+00:00 | I understand. Is there anything else I can assist you with today? Alphonso? |
57a8dcea1dba44bf81e2d633be0d7179 | client | 2023-09-29T15:27:56.461539+00:00 | No, that's all. Thank you for your help, William. |
57a8dcea1dba44bf81e2d633be0d7179 | agent | 2023-09-29T15:28:00.615385+00:00 | You're welcome. Thank you for choosing Union Mobile. Have a great day! |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:13:51+00:00 | Good morning, thank you for calling Union Mobile. My name is Gisele, how can I assist you today? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:13:59.307692+00:00 | Hi Gisele, I'm calling because I want to either or downgrade my plan. |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:14:05.307692+00:00 | Of course, I'd be happy to help you with that. Can you please verify your identity so I can access your account? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:14:15.461538+00:00 | Sure, my name is Ellis and my phone number is 555-1234. |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:14:20.538461+00:00 | Thank you, Ellis. I justize, but I'm having a bit of trouble verifying your identity. Can you please provide me with some more information to confirm your identity? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:14:33.461538+00:00 | Oh, sorry about that. My account PIN is 1234. |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:14:37.615384+00:00 | Great, thank you for providing that. Now, let's discuss your plan options. What type of plan are you interested in upgrading or downgrading to? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:14:48.692307+00:00 | Well, I'm not sure. Can you tell me what my current plan includes? |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:14:54.692307+00:00 | Absolutely. Your current plan is our Unlimited Plus Plan, which includes unlimited data, talk, and text, as well as access to our 5G network. You also have 50GB of mobile hotspot data and international calling to over 20 countries. |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:15:12.692307+00:00 | That sounds great, but I'm not sure if I need all of those features. Can you show a plan that might be a suited for my needs? |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:15:25.153845+00:00 | Sure, based on your usage, it looks like our 10GB Data would be a good fit for you. It includes 10GB of data, unlimited talk and text, and access to our 5G network. Additionally, you'll still have 5GB of mobile hotspot data and international calling to over 20 countries. Would you like me to switch you to this plan? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:15:52.384614+00:00 | Yes, that sounds perfect. Can you also tell me about any promotions or discounts that might be available? |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:16:00.692306+00:00 | Absolutely! We currently have a promotion where you can get $10 off your monthly bill for the first six months when you sign up for automatic payments. Would you like me to apply that promotion to your account? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:16:18.230768+00:00 | Yes sounds great, thank you! Can you also tell me about any other fees or charges that I might incur? |
eddc2439012c4c21a3b33b656742ddfe | agent | 2023-09-28T17:16:27.461537+00:00 | There may a one-time fee of $20 for the plan change, but that's it. You won't incur any additional fees or charges. Is there anything else I can assist you with today, Ellis? |
eddc2439012c4c21a3b33b656742ddfe | client | 2023-09-28T17:16:42.692306+00:00 | No, that's all. Thank you so much for your help, Gisele. |