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2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:03:37.846154+00:00 | You're welcome, Harriet. I apologize again for the inconvenience, and I appreciate your patience. Is there anything else I can assist you with today? |
2e8ec40876944139888a9e656f6d0013 | client | 2023-09-11T08:03:48.923077+00:00 | No, that's all for now. Thanks, Fay. |
2e8ec40876944139888a9e656f6d0013 | agent | 2023-09-11T08:03:52.153846+00:00 | Alright then, have a great day, Harriet. And don't hesitate to reach out if us if you need anything else in the future. Bye for now! |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:40:42+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Eula, and I'll be happy to assist you today. Can you please tell me a little bit about the reason for your call? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:40:58.615385+00:00 | Hi Eula, thanks you for answering my call. I'm having some trouble accessing my account online and through the mobile app. I've tried several times, but I keep getting an error message. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:41:13.384616+00:00 | Sorry to hear that, Diann. Can you please verify your identity for me so I can look into this issue further? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:41:23.076924+00:00 | Sure, my account PIN is... (provides PIN) |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:41:26.307693+00:00 | Thank you, Diann. Just'm just going a little trouble verifying your identity with the information you provided. Can you please try again? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:41:36.461539+00:00 | Okay, let me double again. My account PIN is... (provides PIN again) |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:41:42.000001+00:00 | Thank apologize, but I'm still having difficulty verifying your identity. Can you please provide me with some more information to help me verify your account? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:41:53.538463+00:00 | Sure, my phone number is... (provides phone number) |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:41:57.230771+00:00 | Thank you, Diann. I'm able to verify your identity now. Let you for your patience. Now, can you tell tell me more about the issue you're experiencing with accessing your account online |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:42:12.000002+00:00 | Yes, like I said earlier, I'm getting an error message when I try to log in to my account online or through the mobile app. It's really frustrating because I need to pay my bill and I can't do it. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:42:30.461540+00:00 | I understand how frustrating that must be for you, Diann. I me see what might be causing the issue. Can you please tell me what kind of device you're using to access your account? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:42:46.153848+00:00 | I'm using my laptop and my smartphone. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:42:49.384617+00:00 | Thank you, Diann. I'm going to check on your account and see if there are any issues on our end that might be causing the problem. Can you please hold for just a moment? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:43:05.076925+00:00 | Sure, thank you. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:43:06.461540+00:00 | Thank you for holding, Diann. I've checked on your account and it looks like there was an minor technical issue on our end that has since been resolved. I recommend trying to log in again and seeing if the issue has been resolved. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:43:26.307694+00:00 | Okay, I'll try that now. Thank you, Eula. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:43:30.000002+00:00 | You're welcome, Diann. If'm glad we were able to resolve the issue for you. Is there anything else I can assist you with today? |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:43:41.076925+00:00 | No, that was the only issue I was having. Thank you so much for your help, Eula. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:43:48.923079+00:00 | You're welcome, Diann. It was my pleasure to assist you. Have a great day! |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | client | 2023-12-18T11:43:55.384617+00:00 | Thank you, you too. Bye-bye. |
7ac8d3823d9e4f7b9e859bdcc5f70bdd | agent | 2023-12-18T11:43:57.692309+00:00 | Goodbye, Diann. Thank you for choosing Union Mobile. We appreciate your business. |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:48:18+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Marceline, how can I assist you today? |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:48:27.230769+00:00 | Hi Marceline, I'm having some trouble accessing my account online and through the mobile app. Can you help me with that? |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:48:36.923077+00:00 | Of course, Mickie. Sorry to hear that you're experiencing some. Can you please verify your identity for I can assist you further? |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:48:47.076923+00:00 | Sure, my account PIN is 1234. |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:48:49.846154+00:00 | Thank you, Mickie. I'm unable to verify your identity with the information you provided. Can you please call the dedicated service hotline at 1-800-123-4567 for assistance with account access? They'll be able to help you with that. |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:49:06.923077+00:00 | Okay, thank you. But can't you just help me with this over the phone? |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:49:13.384615+00:00 | I apologize, but I'm not able to assist with account access or troubleshooting over the phone. Our customer service team is trained to handle those types of issues, and they'll be able to assist you more efficiently. |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:49:30.461538+00:00 | Alright, I guess I'll have to call them then. Thanks for your help, I guess. |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:49:37.384615+00:00 | You're welcome, Mickie. I apologize again for the inconvenience. Is there anything else I can assist you with today? |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:49:46.153846+00:00 | No, that's all. Thanks anyway. |
8d14b971bf494d04a3f9285db243ae6b | agent | 2023-09-22T10:49:48.461538+00:00 | Alright, well you for choosing Union Mobile. Have a great day, Mickie. |
8d14b971bf494d04a3f9285db243ae6b | client | 2023-09-22T10:49:54+00:00 | Yeah, thanks. Bye. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:31:06+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Melody, how can I assist you today? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:31:15.230769+00:00 | Hi Melody, I'm having some accessing my account online and through the mobile app. I've tried several times, but I keep getting an error message. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:31:26.769231+00:00 | Sorry to hear that, Amy. Can you please tell me a little bit more about the error message you're receiving? This will help me better understand the issue and assist you more efficiently. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:31:42+00:00 | Sure, it says "Invalid username or password" when I try to log in. But I know I'm using the right credentials because I've double-checked them several times. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:31:54.461538+00:00 | Okay, let's try a few things to troubleshoot the issue. First, have you tried resetting your password? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:32:02.307692+00:00 | Yes, I've tried that already. I even tried using the "forgot password" feature, but I still can't log in. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:32:11.076923+00:00 | Alright, no problem. Let me see if I can help you with this. Can you please give me your account PIN so I can verify your identity? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:32:23.538461+00:00 | Sure, it's ******. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:32:24.923076+00:00 | Thank you, Amy. Now, I'm going to put you on hold for just a moment while I check into this for you. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:32:35.076922+00:00 | Thank you for holding, Amy. I apologize, but I'm unable to verify your identity with the information you provided. Can you please provide me with another different form of identification, such as your driver's license number or the last four digits of your social security number? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:32:56.307691+00:00 | (pauses) Um, I'm not comfortable I'm comfortable providing that information over the phone. Is it really necessary? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:33:04.153845+00:00 | I completely understand your concern, Amy. However, I need to verify your identity to ensure that we're protecting your personal information and privacy. Without this information, I wonm afraid I won't be able to assist you with your issue. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:33:22.153845+00:00 | (sighs) Fine, my driver's license number is ******. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:33:25.846153+00:00 | Thank you, Amy. I apologize again for the inconvenience. Unfortunately, I'm still unable to verify your identity with the information you provided. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:33:35.999999+00:00 | (frustrated) What do you mean? I just gave you my driver's license number! |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:33:41.999999+00:00 | I understand your frustration, Amy. Unfortunately, our system is not able to validate the information you provided. I apologm going sorry, but I'm unable to assist you with with this issue. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:33:56.307691+00:00 | (angrily) That is ridiculous! I've been trying to resolve this issue for hours now and no one has been able to help me. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:34:06.923076+00:00 | I understand how frustrating this must be for you, Amy. I apologize for any inconvenience we may have caused. I, without proper verification, I'm unable to access your account or provide any further assistance. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:34:22.615384+00:00 | (sighs) Fine. Can you at least tell me what my options are now? |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:34:28.615384+00:00 | Of course, Amy. You can try visiting our website or mobile app again and see if the're able to log in. Additionally, you can visit one of our storeail locations for further assistance. We also offer live chat support on our website if you prefer not method. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | client | 2023-09-09T14:34:50.307692+00:00 | (sighs) Alright, I'll try again later. Thank you for your time, Melody. |
d166c8921d6f4ffb9d5bd63989ba2fd0 | agent | 2023-09-09T14:34:55.846154+00:00 | You're welcome, Amy. I apologize again for any inconvenience we may have caused. Thank you for choosing Union Mobile, Have a great day. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:23:50+00:00 | Hi Mal thank you for calling Union Mobile's 24/7 Phone Support. My name is Daisy, how can I assist you today? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:23:59.692308+00:00 | Hi, I'm having some trouble accessing my account online and through the mobile app. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:24:06.153846+00:00 | Sorry to hear that, Malcolm. Can you tell me a little bit more about what issue you're experiencing? Are you getting any error messages or is it just not loading properly? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:24:20.461538+00:00 | Yeah, every'm getting a messageusername or password incorrect" message, but I' I'm entering the right information. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:24:27.846153+00:00 | Okay, let me see if I can help you with that. Can you please verify your identity for me so providing your last four digits of your social security number? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:24:41.692307+00:00 | Sure, it's XX-XXXX-XXXX-XXXX234. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:24:43.076922+00:00 | Thank you, Malcolm. Now'm going to check on your account real quick. One moment please...Okay, it looks like everything is okay to date on our end. Have you tried resetting your password or using a different browser? device to access your account? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:25:02.461537+00:00 | Yeah, I've tried all of that and it's still not working. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:25:07.538460+00:00 | I apologize for the inconvenience, Malcolm. In me escalate this issue to our technical team for further assistance. They'll be reaching out to you within the next 24 hours to resolve the issue. In the meantime, would you like me to walk you through some troubleshooting steps? provide you with any additional information? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:25:31.999998+00:00 | No, that's okay. I'll just wait for them to contact me. |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:25:37.076921+00:00 | Alright, no problem. Is there anything else I can assist you with today? |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:25:43.076921+00:00 | Nope, that's all for Thanks for |
de74c6252e744c959eb248a882fdae82 | agent | 2023-09-07T11:25:45.846152+00:00 | You're welcome, Malcolm. Thank you for choosing Union Mobile. We appreciate your business and hope to have this issue resolved for you as. Have a great day! |
de74c6252e744c959eb248a882fdae82 | client | 2023-09-07T11:25:58.307690+00:00 | Yeah, thanks. Bye. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:03:22+00:00 | Hello, thank you for calling Union Mobile's 24/7 phone support. My name is Tyler, and I'll be assisting you today. Can you please provide me with your name and account number so I can better assist you? |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:03:39.076923+00:00 | Hey, yeah, my name's Connor and my account number is #******. But let me tell you, I'm getting really frustrated here. I've been trying to access my account online and through the mobile app, but it's just not working. I've tried everything, and I'm starting to feel like I'm never gonna get this resolved. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:04:04+00:00 | Sorry to hear that, Connor. I understand how frustrating it can be when you're unable to access your account. Let me see what might be going on here. Can you tell me what error message you're receiving when you try to log in? |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:04:23.846154+00:00 | Yeah, it. It just says "Invalid username or password" every time I try to log in. But I know I'm using the right credentials. I've tried resetting my password and everything, but nothing seems to work. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:04:40.461539+00:00 | Alright, I'm going to check on your account real quick. Can you please hold for just a moment? |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:04:48.769231+00:00 | *sighs* Fine. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:04:49.692308+00:00 | Thank you for holding, Connor. I apologve taken a look at your account, and it looks like there might be an issue with your login credentials. Have you tried using a different browser or device to access your account? Sometimes that can help resolve theivity issues. |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:05:10.923077+00:00 | Yeah, I've tried that already. And like I said, I've also tried resetting my password. Nothing's working. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:05:18.769231+00:00 | I understand. In that case, I'm going to send you a link via text message that will allow you to reset your password again. This time, please make sure to use a unique password that you haven't used before. Also, please ensure that you're using the most up-to-date version of our mobile app. |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:05:43.230769+00:00 | Okaysighs* Alright, fine. I this had better work this time. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:05:47.846154+00:00 | I apologize again for the inconvenience, Connor. I'm confident that this solution will work for you. If you have any further issues, please don't hesitate to reach out to us again. Is there anything else I can assist you with today? |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:06:06.769231+00:00 | No, that's it. Just get this fixed already. |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:06:10.461539+00:00 | Of course, Connor. Thank you for your patience and understanding. Thank you for choosing Union Mobile. Have a great day. |
f86081a0ba6845b2ab8cedca54ec3606 | client | 2023-11-26T13:06:19.692308+00:00 | *hangs up* |
f86081a0ba6845b2ab8cedca54ec3606 | agent | 2023-11-26T13:06:20.615385+00:00 | *sighs* Next caller, please. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:13:35+00:00 | Hello, thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Iris, and I'll be assisting you today. Can you please tell me a little bit more about the issue you're experiencing with accessing your account online or through the mobile app? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:13:56.230769+00:00 | Hi Iris, yeah, I'm having some trouble logging into my account. Every've tried multiple times, but it keeps saying my username and password are incorrect. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:14:07.769231+00:00 | Sorry to hear that, Alyce. Let's try a few things to troubles the issue. Can you please confirm your username and password for me? And have you recently changed any of your personal information or updated your device? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:14:25.307693+00:00 | Yeah, I did change my phone number recently. Could that be the problem? |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:14:31.307693+00:00 | Possibly. Let me check on that for you. Can you please provide me with your old phone number as I can look into this further? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:14:42.846155+00:00 | Sure, it was 555-1234. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:14:44.692309+00:00 | Thank you, Alyce. I'm checking on that now. It looks like there might have been an issue with the update process. I'm going to reset your login credentials and send you a new password via text message. Can you please confirm that you receive it? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:15:05.461540+00:00 | Yes, I just it. Thanks. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:15:07.769232+00:00 | Great! Now, let's try logging in again using the new password. Are you able to access your account now? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:15:16.538463+00:00 | Yeah, I think it worked. Thank you so Iris. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:15:20.692309+00:00 | You're welcome, Alyce. Is there anything else I can assist you with today? |
0e5da1dc2b4043b9abaeca0859946191 | client | 2023-11-28T12:15:26.692309+00:00 | Nope, that was it. Thanks for your help. |
0e5da1dc2b4043b9abaeca0859946191 | agent | 2023-11-28T12:15:30.384617+00:00 | You're welcome. Have a great day, Alyce. This is Iris with Union Mobile's 24/7 Phone Support. Thank you for choosing Union Mobile. Goodbye. |